New York Psychotherapy and Counseling Center
Front Desk Receptionist (Bilingual Spanish)
New York Psychotherapy and Counseling Center, New York, New York, us, 10261
Job Description
The
Front Desk Receptionist
performs routine clerical and administrative work, including answering telephones, assisting clients and visitors, providing support to prescribers, clinical reporting, and scheduling. Greet and welcome clients and visitors, directing them appropriately upon arrival Check clients in and out using the electronic health record system Answer phones, take messages, and transfer calls as needed Perform general office duties such as scanning, faxing, and copying Schedule appointments for clients and conduct outreach as directed by management Assist with processing referrals and scheduling related to client intake Provide in-person and virtual support to prescribers Help ensure efficient scheduling for prescribers and staff Regularly submit scheduling reports and summary data Handle prior authorizations and obtain medication approvals Facilitate medical records requests in compliance with regulations Accurately record patient information electronically into the EMR system Support interdisciplinary teams, including clinical and medical staff Maintain confidentiality and safeguard PHI in accordance with HIPAA Assist with opening and closing the clinic securely Perform additional duties as assigned by senior staff, management, or leadership Contribute to a positive client experience based on operational needs Qualifications: Bilingual; fluent in English and Spanish High School Diploma or equivalent 1-2 years of reception experience, preferably in a medical or mental health setting Exceptional customer service skills Ability to cope with mental and emotional stress, function independently, and maintain professionalism Strong multi-tasking and attention to detail skills Team player with a positive attitude Proficiency in Microsoft Office Suite and SharePoint Knowledge of MS Teams platform Adaptability in a dynamic healthcare environment Friendly, upbeat personality with a 'can do' attitude Passionate about NYPCC’s mission and values Additional Information NYPCC is an Equal Opportunity Employer Salary: $19.00-$20.00 per hour _Compensation depends on experience and qualifications._
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Front Desk Receptionist
performs routine clerical and administrative work, including answering telephones, assisting clients and visitors, providing support to prescribers, clinical reporting, and scheduling. Greet and welcome clients and visitors, directing them appropriately upon arrival Check clients in and out using the electronic health record system Answer phones, take messages, and transfer calls as needed Perform general office duties such as scanning, faxing, and copying Schedule appointments for clients and conduct outreach as directed by management Assist with processing referrals and scheduling related to client intake Provide in-person and virtual support to prescribers Help ensure efficient scheduling for prescribers and staff Regularly submit scheduling reports and summary data Handle prior authorizations and obtain medication approvals Facilitate medical records requests in compliance with regulations Accurately record patient information electronically into the EMR system Support interdisciplinary teams, including clinical and medical staff Maintain confidentiality and safeguard PHI in accordance with HIPAA Assist with opening and closing the clinic securely Perform additional duties as assigned by senior staff, management, or leadership Contribute to a positive client experience based on operational needs Qualifications: Bilingual; fluent in English and Spanish High School Diploma or equivalent 1-2 years of reception experience, preferably in a medical or mental health setting Exceptional customer service skills Ability to cope with mental and emotional stress, function independently, and maintain professionalism Strong multi-tasking and attention to detail skills Team player with a positive attitude Proficiency in Microsoft Office Suite and SharePoint Knowledge of MS Teams platform Adaptability in a dynamic healthcare environment Friendly, upbeat personality with a 'can do' attitude Passionate about NYPCC’s mission and values Additional Information NYPCC is an Equal Opportunity Employer Salary: $19.00-$20.00 per hour _Compensation depends on experience and qualifications._
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