Infrastructure Engineer, O365

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Infrastructure Engineer, O365 will be responsible for supporting and implementing enterprise collaboration tools such as Microsoft 365, Dropbox, and other technologies that enhance end-user productivity. This role will drive the development and execution of solution services, experience roadmaps, and implementation plans to advance digital collaboration capabilities enabled by Microsoft Office 365 (O365). Working closely with stakeholders across the organization, the Infrastructure Engineer will play a key role in transforming the end-user computing environment. Responsibilities include deploying, optimizing, and continuously improving collaboration platforms to boost productivity and user experience across the enterprise. Responsibilities Provide day-to-day operational support for collaboration platforms including

Microsoft 365 ,

Dropbox ,

SharePoint ,

Microsoft Teams ,

Polycom videoconferencing , and future solutions. Demonstrate strong expertise in core infrastructure technologies such as

Messaging ,

Microsoft operating systems ,

Active Directory , and

PowerShell scripting . Lead and support

Office 365 deployments

and

migrations , ensuring seamless integration and minimal disruption to end users. Collaborate with cross-functional teams to improve productivity and user experience across the organization. Apply knowledge of

LDAP ,

ADFS ,

Domain Servers , and

DNS

to maintain and troubleshoot directory services. Support hybrid and cloud-based communication systems, including

Teams

and

PSTN (on-premises and online) . Utilize

Microsoft Azure (AAD Sync)

for identity and access management; experience with

Microsoft EMS (Enterprise Mobility Suite)

is a plus. Manage mobile device and endpoint security solutions such as

AirWatch ,

ActiveSync ,

BYOD , and

Intune . Maintain familiarity with conferencing and PBX platforms including

Intercall ,

Webex , and

Unify PBX . Develop and maintain scripts using

PowerShell

to automate tasks and improve operational efficiency. Exhibit excellent communication and documentation skills to support technical operations and stakeholder engagement. Stay current with emerging cloud technologies, especially within the Microsoft ecosystem, and bring innovative solutions to the team. Perform other duties as assigned to support the evolving needs of the collaboration environment. Minimum Requirements Minimum

9 years of hands-on experience

with

Exchange on-premises ,

Office 365 , and

cloud collaboration tools . At least

3 years of experience with Exchange Server 2016

(mandatory). Proven track record in

Exchange on-prem to cloud migrations

and

Exchange archiving technologies . Strong understanding of

disaster recovery solutions

and

high availability

for production server platforms. Technical Skills Solid grasp of

network infrastructure

and

bandwidth requirements

to support collaboration tools. Proficient in

ITIL frameworks ,

change management processes , and

automation practices . Experience with

ServiceNow , including support and scripting for automating end-user service catalog workflows. Skilled in managing

O365 licenses and cost optimization , including regular reporting. Familiarity with

telephony ,

video conferencing ,

networking , and other collaboration devices. Soft Skills & Communication Strong

organizational

and

interpersonal skills

with a customer-focused mindset. Excellent

written and verbal communication

abilities. Positive, team-oriented attitude with the ability to work independently and collaboratively.

#J-18808-Ljbffr