Frontier Airlines
Engineer II - IT Station Support - Denver, CO
Frontier Airlines, Denver, Colorado, United States, 80285
Why Work for Frontier Airlines?
Frontier Airlines is a leading ultra-low cost carrier with a mission to deliver Low Fares Done Right. This position describes the responsibilities, qualifications, and expectations for a Station Support Engineer II who supports IT services at Frontier Airlines across a subset of airports and collaborates with airline personnel, airport stakeholders, and vendors. What Will You Be Doing?
The primary role of a Station Support Engineer II is to own and assist in the supervision of IT services for a subset of medium to large-sized airports serviced by Frontier Airlines. This includes leading the investigation and resolution of complex endpoint, telecommunications, and network connectivity issues unique to the airline industry. The engineer may also own service requests involving computer and operating system problems, approved software installations, desktop hardware deployment, and assistance with operator difficulties. The role requires interfacing with internal teams, airport personnel, and vendors, evaluating cost-effective solutions, prioritizing issues, and managing travel schedules. Essential Functions
Lead deployment, maintenance, troubleshooting and repair of endpoints including printers, workstations, laptops, tablets, cellphones, kiosks, networks, VoIP, and air-to-ground radio devices Manage technical investigations and root cause analysis to resolve complex IT issues impacting operations at airports, training and support facilities, hangars, and branch offices Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes Provide hands-on support for technology backups, maintenance, imaging, OS updates, system upgrades, and restores Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling Perform administration of Active Directory including OU, user accounts, computer accounts, security groups, and Group Policy Build relationships with business leadership and collaborate with business partners and vendors to align IT operations with business objectives Perform site surveys and develop implementation plans for infrastructure projects to support airport openings, closings, and modifications Assume ownership and accountability for a large subset of Frontier locations Work cross-functionally with internal and external IT departments, business units, facilities, vendors, and stakeholders to complete project deliverables on time Track projects and service tickets via ticket management platforms, email, and phone Enhance Business Continuity documents and lead Disaster Recovery operations in the field Document the location and interconnection of IT equipment at airports using Microsoft Visio Develop and implement IT and business processes to ensure standardization across locations Promote adherence to IT standards, security policies, and corporate compliance regulations Assess and prioritize network circuit deliverables, perform network equipment deployments, and preventative maintenance to meet operational standards Direct the activities of other IT personnel on network-related issue resolution and project work Serve as an escalation resource for junior IT support personnel, business, and IT management Investigate IT problems and trends, determine course of action, and own the issue until closed Identify root causes of network connectivity problems and troubleshoot using IT principles and diagnostic tools Analyze network traffic for patterns, anomalies, and bandwidth utilization Monitor network performance of stations to determine usage and whether configuration adjustments or circuit upgrades are needed Collect and evaluate LAN/WAN data to optimize resource allocation during planning and post-implementation Define station-specific requirements for installation and testing of LAN/WAN circuits, routers, switches, controllers, UPSs, and related equipment Other Functions
Adhere to documented change management processes to protect production environment Supervise service ticket loads and ensure response-time SLAs are met Research and recommend new technologies Perform supply chain management tasks Other duties as assigned Qualifications
CompTIA A+ or Network+ Certification (Required) CCNA (a plus) Microsoft Certified Professional, or equivalent experience Troubleshooting knowledge of LAN/WAN technologies 2+ years of experience planning IT projects 2+ years of experience supporting Active Directory 5+ years of experience supporting Microsoft Windows 10 5+ years of experience with PC hardware, VOIP, printers, and software deployments 5+ years of experience supporting network devices (WAPs, switches, routers) Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus Bachelor’s degree: 5+ years of related IT experience and education may be considered in lieu of degree Knowledge, Skills, and Abilities
High aptitude for learning modern technologies High aptitude for troubleshooting workstations’ hardware and software Experience with structured cabling implementations (IEEE 802.3) Experience with Wireless Access Point configurations and implementations Experience with wired and wireless CCTV systems; AXIS certification a plus Experience with workstation and network equipment cable management Detail-oriented IT professional with strong security practices Experience with incident management tracking systems Ability to facilitate teamwork and collaboration Ability to adapt to changing situations Ability to schedule activities and meet deadlines Basic knowledge of the airline industry is helpful Excellent social skills; ability to build rapport Ability to work autonomously Equipment Operated
Standard office equipment and networked devices, including laptops, printers, routers, and switches Work Environment
Office environment, adequately heated and cooled Flexible work schedule including nights, weekends and holidays Travel up to 70% of the time may be required, including possible travel overnight 24/7 on-call work may be required Physical Effort
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently Supervision Received
General supervision: The incumbent performs routine work within established policies and procedures and receives detailed instructions on new projects Additional Information
This job description is not intended to be all-inclusive, and additional responsibilities may be assigned as needed Salary Range: $58,394 - $77,508 Annually Please note: this posting will expire on or before 10/3/2025. Workplace Policies
Disclaimer: The above statements describe the general nature and level of work required; they are not exhaustive. Duties and expectations may change. Frontier Airlines, Inc. is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment drug testing for specified substances. Colorado Residents: In any materials you submit, you may redact age-identifying information without penalty. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For information, review the Know Your Rights notice from the Department of Labor. Note: This posting may expire, and links and details may change without notice.
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Frontier Airlines is a leading ultra-low cost carrier with a mission to deliver Low Fares Done Right. This position describes the responsibilities, qualifications, and expectations for a Station Support Engineer II who supports IT services at Frontier Airlines across a subset of airports and collaborates with airline personnel, airport stakeholders, and vendors. What Will You Be Doing?
The primary role of a Station Support Engineer II is to own and assist in the supervision of IT services for a subset of medium to large-sized airports serviced by Frontier Airlines. This includes leading the investigation and resolution of complex endpoint, telecommunications, and network connectivity issues unique to the airline industry. The engineer may also own service requests involving computer and operating system problems, approved software installations, desktop hardware deployment, and assistance with operator difficulties. The role requires interfacing with internal teams, airport personnel, and vendors, evaluating cost-effective solutions, prioritizing issues, and managing travel schedules. Essential Functions
Lead deployment, maintenance, troubleshooting and repair of endpoints including printers, workstations, laptops, tablets, cellphones, kiosks, networks, VoIP, and air-to-ground radio devices Manage technical investigations and root cause analysis to resolve complex IT issues impacting operations at airports, training and support facilities, hangars, and branch offices Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes Provide hands-on support for technology backups, maintenance, imaging, OS updates, system upgrades, and restores Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling Perform administration of Active Directory including OU, user accounts, computer accounts, security groups, and Group Policy Build relationships with business leadership and collaborate with business partners and vendors to align IT operations with business objectives Perform site surveys and develop implementation plans for infrastructure projects to support airport openings, closings, and modifications Assume ownership and accountability for a large subset of Frontier locations Work cross-functionally with internal and external IT departments, business units, facilities, vendors, and stakeholders to complete project deliverables on time Track projects and service tickets via ticket management platforms, email, and phone Enhance Business Continuity documents and lead Disaster Recovery operations in the field Document the location and interconnection of IT equipment at airports using Microsoft Visio Develop and implement IT and business processes to ensure standardization across locations Promote adherence to IT standards, security policies, and corporate compliance regulations Assess and prioritize network circuit deliverables, perform network equipment deployments, and preventative maintenance to meet operational standards Direct the activities of other IT personnel on network-related issue resolution and project work Serve as an escalation resource for junior IT support personnel, business, and IT management Investigate IT problems and trends, determine course of action, and own the issue until closed Identify root causes of network connectivity problems and troubleshoot using IT principles and diagnostic tools Analyze network traffic for patterns, anomalies, and bandwidth utilization Monitor network performance of stations to determine usage and whether configuration adjustments or circuit upgrades are needed Collect and evaluate LAN/WAN data to optimize resource allocation during planning and post-implementation Define station-specific requirements for installation and testing of LAN/WAN circuits, routers, switches, controllers, UPSs, and related equipment Other Functions
Adhere to documented change management processes to protect production environment Supervise service ticket loads and ensure response-time SLAs are met Research and recommend new technologies Perform supply chain management tasks Other duties as assigned Qualifications
CompTIA A+ or Network+ Certification (Required) CCNA (a plus) Microsoft Certified Professional, or equivalent experience Troubleshooting knowledge of LAN/WAN technologies 2+ years of experience planning IT projects 2+ years of experience supporting Active Directory 5+ years of experience supporting Microsoft Windows 10 5+ years of experience with PC hardware, VOIP, printers, and software deployments 5+ years of experience supporting network devices (WAPs, switches, routers) Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus Bachelor’s degree: 5+ years of related IT experience and education may be considered in lieu of degree Knowledge, Skills, and Abilities
High aptitude for learning modern technologies High aptitude for troubleshooting workstations’ hardware and software Experience with structured cabling implementations (IEEE 802.3) Experience with Wireless Access Point configurations and implementations Experience with wired and wireless CCTV systems; AXIS certification a plus Experience with workstation and network equipment cable management Detail-oriented IT professional with strong security practices Experience with incident management tracking systems Ability to facilitate teamwork and collaboration Ability to adapt to changing situations Ability to schedule activities and meet deadlines Basic knowledge of the airline industry is helpful Excellent social skills; ability to build rapport Ability to work autonomously Equipment Operated
Standard office equipment and networked devices, including laptops, printers, routers, and switches Work Environment
Office environment, adequately heated and cooled Flexible work schedule including nights, weekends and holidays Travel up to 70% of the time may be required, including possible travel overnight 24/7 on-call work may be required Physical Effort
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently Supervision Received
General supervision: The incumbent performs routine work within established policies and procedures and receives detailed instructions on new projects Additional Information
This job description is not intended to be all-inclusive, and additional responsibilities may be assigned as needed Salary Range: $58,394 - $77,508 Annually Please note: this posting will expire on or before 10/3/2025. Workplace Policies
Disclaimer: The above statements describe the general nature and level of work required; they are not exhaustive. Duties and expectations may change. Frontier Airlines, Inc. is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment drug testing for specified substances. Colorado Residents: In any materials you submit, you may redact age-identifying information without penalty. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For information, review the Know Your Rights notice from the Department of Labor. Note: This posting may expire, and links and details may change without notice.
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