Frontier Airlines
Engineer II - IT Station Support - Denver, CO
Frontier Airlines, Denver, Colorado, United States, 80285
What Will You Be Doing?
The primary role of a Station Support Engineer II is to own and assist in the supervision of IT services for a subset of medium to large-sized airports serviced by Frontier Airlines. This responsibility includes leading the investigation and resolution process of complex endpoint, telecommunications, and network connectivity issues unique to the airline industry. The Station Support Engineer II, based on knowledge and skills, will also assume ownership of service requests that include computer and operating system technical problems, approved software installations, deployment of desktop hardware, and assist with any general operator difficulties. In this role, the engineer will directly interface with other airline personnel, airport stakeholders, and vendors as part of their daily activities, and be required to evaluate cost-effective solutions to fly to a location, prioritize issues, and manage a travel schedule.
Essential Functions
Lead deployment, maintenance, troubleshooting and repair of endpoints to include printer, workstation, laptop, tablet, cellphone, kiosk, network, VoIP, and air-to-ground radio devices
Manage technical investigations and root cause analysis to resolve complex IT issues that impact operations at airports, training and support facilities, hangars, and branch offices
Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes
Provide hands-on support for technology backups, maintenance, imaging, Win OS, iOS, and software installations and removal, operating system updates, system upgrades, and restores
Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling
Perform administration of Active Directory including maintenance and management of Organizational Units, user accounts, computer accounts, security groups, and Group Policy
Build a relationship with business leadership and collaborate with business partners and vendors to ensure alignment of IT operations and meet expectations of business objectives
Perform site surveys and develop implementation plans for mid-size to large infrastructure projects to support all IT components for airport openings, closings, and modifications
Assume ownership and accountability for a large subset of locations served by Frontier Airlines
Work cross functionally with internal and external IT departments, customer facing business units, facilities, external vendors, and stakeholders to complete project deliverables on time
Track projects and service tickets via ticket management platforms, e-mails, and phone
Enhance Business Continuity documents and lead Disaster Recovery operations on the field
Document the location and interconnection of IT equipment at airports using Microsoft Visio
Develop and implement IT and business processes to ensure standardization across locations
Promote adherence to IT standards, security policies, and corporate compliance regulations
Assess and prioritize network circuit deliverables, perform network equipment deployments, and preventative maintenance work to maintain operational standards required by the business
Direct the activities of other IT personnel on network-related issue resolution and project work
Serve as an escalation resource for junior IT support personnel, business, and IT management
Investigate IT problems and trends, determine course of action, and own issue until closed
Identify the root cause of network connectivity problems and troubleshoot connectivity abnormalities using IT principles, critical thinking, diagnostic testing software and hardware
Analyze network traffic for patterns, anomalies, bandwidth utilization, and performance
Monitor network performance of stations to determine usage and whether immediate configuration adjustments are needed, or circuit upgrades are required
Collect and evaluate Local Area Network (LAN) and Wide Area Network (WAN) data to ensure proper allocation of resources during project planning, identify opportunities for optimization post-project implementation, and enhance station plans for disaster recovery
Define station-specific requirements and parameters for installation and testing of LAN/WAN circuits, routers, switches, controllers, multiplexers, UPSs, or related networking equipment
Other Functions
Ensure adherence to documented change management processes to protect the integrity of the production environment
Supervise service ticket loads and ensure that response time SLAs are met
Research and recommend new technologies
Perform Supply Chain Management tasks
Other duties as assigned
Qualifications
CompTIA A+ or Network+ Certification (Required)
Cisco Certified Network Associate (CCNA) a plus
Microsoft Certified Professional, or equivalent experience
Troubleshooting knowledge of LAN, WAN technologies
2+ years’ experience planning IT projects
2+ years’ experience supporting Active Directory
5+ years’ experience supporting Microsoft Windows 10 Operating systems
5+ years’ experience with PC hardware, VOIPs, printers, and software deployments
5+ years’ experience supporting network devices e.g. Wireless Access Points, Switches, Routers
Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus
Bachelor’s degree: 5+ years of related IT experience and education considered in lieu of degree
Knowledge, Skills, And Abilities
High aptitude for learning modern technologies
High aptitude for troubleshooting workstations’ hardware and software
Experience with structured cabling implementations, to include IEEE 802.3 Ethernet and Fiber
Experience with Wireless Access Point (WAP) 802.11 configurations and implementations
Experience with Wired and Wireless CCTV security camera systems. AXIS Certification, a plus
Experience with workstation and network equipment cable management
Detailed-oriented IT professional with robust security practices
Experience with incident management tracking systems
Ability to facilitate a climate of cohesiveness, cooperation, and teamwork
Ability to adapt to new, different, or changing situations
Ability to schedule activities and set priorities to meet deadlines and carry out goals
Basic knowledge of the airline industry is helpful
Excellent social skills; ability to build rapport easily
Ability to work autonomously
Work Environment Office environment, adequately heated and cooled. Flexible work schedule that may include nights, weekends and holidays. Travel up to 70% of the time may be required, including possible travel overnight. 24/7 on-call work may be required.
Physical and Other Considerations Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Travel up to 70% may be required; on-call duties may apply.
Salary Range $58,394 - $77,508 Annually
Notice Please note: this posting will expire on or before 10/3/2025.
Equal Employment Opportunity Frontier Airlines is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Senior Software/Seniority
Mid-Senior level
Employment Type
Full-time
Job Function and Industry
Engineering and Information Technology
Airlines and Aviation
#J-18808-Ljbffr
Essential Functions
Lead deployment, maintenance, troubleshooting and repair of endpoints to include printer, workstation, laptop, tablet, cellphone, kiosk, network, VoIP, and air-to-ground radio devices
Manage technical investigations and root cause analysis to resolve complex IT issues that impact operations at airports, training and support facilities, hangars, and branch offices
Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes
Provide hands-on support for technology backups, maintenance, imaging, Win OS, iOS, and software installations and removal, operating system updates, system upgrades, and restores
Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling
Perform administration of Active Directory including maintenance and management of Organizational Units, user accounts, computer accounts, security groups, and Group Policy
Build a relationship with business leadership and collaborate with business partners and vendors to ensure alignment of IT operations and meet expectations of business objectives
Perform site surveys and develop implementation plans for mid-size to large infrastructure projects to support all IT components for airport openings, closings, and modifications
Assume ownership and accountability for a large subset of locations served by Frontier Airlines
Work cross functionally with internal and external IT departments, customer facing business units, facilities, external vendors, and stakeholders to complete project deliverables on time
Track projects and service tickets via ticket management platforms, e-mails, and phone
Enhance Business Continuity documents and lead Disaster Recovery operations on the field
Document the location and interconnection of IT equipment at airports using Microsoft Visio
Develop and implement IT and business processes to ensure standardization across locations
Promote adherence to IT standards, security policies, and corporate compliance regulations
Assess and prioritize network circuit deliverables, perform network equipment deployments, and preventative maintenance work to maintain operational standards required by the business
Direct the activities of other IT personnel on network-related issue resolution and project work
Serve as an escalation resource for junior IT support personnel, business, and IT management
Investigate IT problems and trends, determine course of action, and own issue until closed
Identify the root cause of network connectivity problems and troubleshoot connectivity abnormalities using IT principles, critical thinking, diagnostic testing software and hardware
Analyze network traffic for patterns, anomalies, bandwidth utilization, and performance
Monitor network performance of stations to determine usage and whether immediate configuration adjustments are needed, or circuit upgrades are required
Collect and evaluate Local Area Network (LAN) and Wide Area Network (WAN) data to ensure proper allocation of resources during project planning, identify opportunities for optimization post-project implementation, and enhance station plans for disaster recovery
Define station-specific requirements and parameters for installation and testing of LAN/WAN circuits, routers, switches, controllers, multiplexers, UPSs, or related networking equipment
Other Functions
Ensure adherence to documented change management processes to protect the integrity of the production environment
Supervise service ticket loads and ensure that response time SLAs are met
Research and recommend new technologies
Perform Supply Chain Management tasks
Other duties as assigned
Qualifications
CompTIA A+ or Network+ Certification (Required)
Cisco Certified Network Associate (CCNA) a plus
Microsoft Certified Professional, or equivalent experience
Troubleshooting knowledge of LAN, WAN technologies
2+ years’ experience planning IT projects
2+ years’ experience supporting Active Directory
5+ years’ experience supporting Microsoft Windows 10 Operating systems
5+ years’ experience with PC hardware, VOIPs, printers, and software deployments
5+ years’ experience supporting network devices e.g. Wireless Access Points, Switches, Routers
Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus
Bachelor’s degree: 5+ years of related IT experience and education considered in lieu of degree
Knowledge, Skills, And Abilities
High aptitude for learning modern technologies
High aptitude for troubleshooting workstations’ hardware and software
Experience with structured cabling implementations, to include IEEE 802.3 Ethernet and Fiber
Experience with Wireless Access Point (WAP) 802.11 configurations and implementations
Experience with Wired and Wireless CCTV security camera systems. AXIS Certification, a plus
Experience with workstation and network equipment cable management
Detailed-oriented IT professional with robust security practices
Experience with incident management tracking systems
Ability to facilitate a climate of cohesiveness, cooperation, and teamwork
Ability to adapt to new, different, or changing situations
Ability to schedule activities and set priorities to meet deadlines and carry out goals
Basic knowledge of the airline industry is helpful
Excellent social skills; ability to build rapport easily
Ability to work autonomously
Work Environment Office environment, adequately heated and cooled. Flexible work schedule that may include nights, weekends and holidays. Travel up to 70% of the time may be required, including possible travel overnight. 24/7 on-call work may be required.
Physical and Other Considerations Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Travel up to 70% may be required; on-call duties may apply.
Salary Range $58,394 - $77,508 Annually
Notice Please note: this posting will expire on or before 10/3/2025.
Equal Employment Opportunity Frontier Airlines is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Senior Software/Seniority
Mid-Senior level
Employment Type
Full-time
Job Function and Industry
Engineering and Information Technology
Airlines and Aviation
#J-18808-Ljbffr