Bank of America
Software Engineer - Call Recording and Speech Analytics
Bank of America, Addison, Texas, United States, 75001
Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. This job is responsible for developing and delivering complex requirements to accomplish business goals. Responsibilities
Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Technical estimates & timelines: Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager Implementation, configuration & testing: Coordinates activities with vendor partners, completes configuration changes to the system and completes unit testing of the solution implemented Production Support: Supports product until it goes live and then formally provides a hand off to L2 and L3 teams Required Qualifications
5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions Quickly adaptable to learn new systems, technologies, and business knowledge Satisfactory technical writing skills, ability to create and maintain project and product documentation Strong foundation of programming fundamentals Understanding of computer networking concepts and SQL Strong knowledge of software installation and distribution technologies and methodologies Experience with deploying and integrating through formal productive delivery channels, release concepts Ability to work independently, taking initiative, displaying self motivation and dedication Ability to work in a team environment with a consistent process oriented methodology NICE Platform Suite- Call recording and Analytics Understanding/experience with web application communication protocols - SOAP, HTTP, XML Desired Qualifications
Knowledge of banking systems & applications Skills
Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Minimum Education Requirement
Bachelor’s degree or equivalent work experience. Shift
1st shift (United States of America) Hours Per Week
40 Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Banking
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. This job is responsible for developing and delivering complex requirements to accomplish business goals. Responsibilities
Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Technical estimates & timelines: Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager Implementation, configuration & testing: Coordinates activities with vendor partners, completes configuration changes to the system and completes unit testing of the solution implemented Production Support: Supports product until it goes live and then formally provides a hand off to L2 and L3 teams Required Qualifications
5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions Quickly adaptable to learn new systems, technologies, and business knowledge Satisfactory technical writing skills, ability to create and maintain project and product documentation Strong foundation of programming fundamentals Understanding of computer networking concepts and SQL Strong knowledge of software installation and distribution technologies and methodologies Experience with deploying and integrating through formal productive delivery channels, release concepts Ability to work independently, taking initiative, displaying self motivation and dedication Ability to work in a team environment with a consistent process oriented methodology NICE Platform Suite- Call recording and Analytics Understanding/experience with web application communication protocols - SOAP, HTTP, XML Desired Qualifications
Knowledge of banking systems & applications Skills
Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Minimum Education Requirement
Bachelor’s degree or equivalent work experience. Shift
1st shift (United States of America) Hours Per Week
40 Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Banking
#J-18808-Ljbffr