Hispanic Technology Executive Council
Software Engineer - Call Recording and Speech Analytics
Hispanic Technology Executive Council, Addison, Texas, United States, 75001
Overview
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. We are committed to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and flexibility based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities include ensuring software meets functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include awareness of development and testing practices in the industry. The Engineer is responsible for the implementation of call recording and speech analytics solutions and for debugging issues and providing post-production support until any delivered solution is stable and formally transitioned to the L2 and L3 production support teams. Responsibilities
Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Technical Estimates & Timelines:
Based on requirements analysis and high-level design, establishes the technical estimate of the work effort that is then passed to the Project Manager Implementation, Configuration & Testing:
Coordinates activities with vendor partners, completes configuration changes to the system, and completes unit testing of the solution implemented Production Support:
Supports product until it goes live and then formally provides a hand off to L2 and L3 teams Required Qualifications
5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions Ability to quickly adapt to learn new systems, technologies, and business knowledge Satisfactory technical writing skills, ability to create and maintain project and product documentation Strong foundation of programming fundamentals Understanding of computer networking concepts and SQL Strong knowledge of software installation and distribution technologies and methodologies Experience with deploying and integrating through formal productive delivery channels, release concepts Ability to work independently, taking initiative, and displaying self-motivation and dedication Ability to work in a team environment with a consistent process-oriented methodology NICE Platform Suite - Call recording and Analytics Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc Desired Qualifications
Knowledge of banking systems & applications Skills
Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Minimum Education Requirement:
Bachelor’s degree or equivalent work experience Shift:
1st shift (United States of America) Hours Per Week:
40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay range: $88,800.00 - $145,000.00 annualized salary, offers to be determined based on experience, education and skill set. This role is eligible to participate in the annual discretionary plan. Benefits are available to support employees and their communities.
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. We are committed to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and flexibility based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities include ensuring software meets functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include awareness of development and testing practices in the industry. The Engineer is responsible for the implementation of call recording and speech analytics solutions and for debugging issues and providing post-production support until any delivered solution is stable and formally transitioned to the L2 and L3 production support teams. Responsibilities
Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Technical Estimates & Timelines:
Based on requirements analysis and high-level design, establishes the technical estimate of the work effort that is then passed to the Project Manager Implementation, Configuration & Testing:
Coordinates activities with vendor partners, completes configuration changes to the system, and completes unit testing of the solution implemented Production Support:
Supports product until it goes live and then formally provides a hand off to L2 and L3 teams Required Qualifications
5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions Ability to quickly adapt to learn new systems, technologies, and business knowledge Satisfactory technical writing skills, ability to create and maintain project and product documentation Strong foundation of programming fundamentals Understanding of computer networking concepts and SQL Strong knowledge of software installation and distribution technologies and methodologies Experience with deploying and integrating through formal productive delivery channels, release concepts Ability to work independently, taking initiative, and displaying self-motivation and dedication Ability to work in a team environment with a consistent process-oriented methodology NICE Platform Suite - Call recording and Analytics Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc Desired Qualifications
Knowledge of banking systems & applications Skills
Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Minimum Education Requirement:
Bachelor’s degree or equivalent work experience Shift:
1st shift (United States of America) Hours Per Week:
40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay range: $88,800.00 - $145,000.00 annualized salary, offers to be determined based on experience, education and skill set. This role is eligible to participate in the annual discretionary plan. Benefits are available to support employees and their communities.
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