ACL Digital
On-Site Technical Support role with EY. The position focuses on keeping IT operations running smoothly and providing customers with the support they need to effectively utilize technology in their day-to-day work.
Overview As an On-Site Technician, you will support audio-visual systems, enterprise collaboration tools, and general IT infrastructure at client locations. This role may involve on-site and remote assistance, with occasional travel to other EY locations or client sites.
Responsibilities
Audio Visual: Microsoft Surface Hubs configuration (display, audio, network), resetting or reconfiguring devices when necessary.
Crestron: Diagnose and resolve network connectivity, audio, and video issues; ensure devices are connected and communicating on the network.
Microsoft Teams Rooms: Diagnose and resolve connectivity issues, troubleshoot the user interface, touch panel responsiveness, and meeting controls; ensure proper display of meeting information and controls.
Support technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, and general AV equipment (speakers, cameras, monitors/kiosks).
Technical responsibilities: provide on-site support to customers within coverage locations (on-site, client engagement, or off-site).
Troubleshooting and problem solving: PC, Mac, applications, AV, and network connectivity issues.
ServiceNow ticket management with prioritization and awareness of SLAs.
Support Microsoft Windows and macOS operating systems.
Office applications: Outlook, Teams, OneDrive, Office 365.
Asset management: shipping, receiving, tracking, and lifecycle management of hardware assets.
Printer support: installation, configuration, relocation, and troubleshooting.
Event and meeting support (onsite or off-site).
Occasional travel to support other EY locations or client sites.
Remote hands support guided by the network operations team (checking ports, tracing cables, rebooting devices, upgrading firmware).
Occasional after-hours support may be required.
Interpersonal and Required Skills
Excellent communication skills
Strong teamwork mindset
Self-motivated, organized, detail-oriented, able to multi-task
Desire to learn and build a career in IT services
Experience and Qualifications
2+ years of on-site technical support experience, or degree in a related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Compensation Base pay range: $35.00/hr - $38.00/hr
Fortune Best Workplaces for Women; Fortune 100 Best Companies to Work For; America’s Greatest Workplaces for Diversity 2023 (as applicable).
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Overview As an On-Site Technician, you will support audio-visual systems, enterprise collaboration tools, and general IT infrastructure at client locations. This role may involve on-site and remote assistance, with occasional travel to other EY locations or client sites.
Responsibilities
Audio Visual: Microsoft Surface Hubs configuration (display, audio, network), resetting or reconfiguring devices when necessary.
Crestron: Diagnose and resolve network connectivity, audio, and video issues; ensure devices are connected and communicating on the network.
Microsoft Teams Rooms: Diagnose and resolve connectivity issues, troubleshoot the user interface, touch panel responsiveness, and meeting controls; ensure proper display of meeting information and controls.
Support technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, and general AV equipment (speakers, cameras, monitors/kiosks).
Technical responsibilities: provide on-site support to customers within coverage locations (on-site, client engagement, or off-site).
Troubleshooting and problem solving: PC, Mac, applications, AV, and network connectivity issues.
ServiceNow ticket management with prioritization and awareness of SLAs.
Support Microsoft Windows and macOS operating systems.
Office applications: Outlook, Teams, OneDrive, Office 365.
Asset management: shipping, receiving, tracking, and lifecycle management of hardware assets.
Printer support: installation, configuration, relocation, and troubleshooting.
Event and meeting support (onsite or off-site).
Occasional travel to support other EY locations or client sites.
Remote hands support guided by the network operations team (checking ports, tracing cables, rebooting devices, upgrading firmware).
Occasional after-hours support may be required.
Interpersonal and Required Skills
Excellent communication skills
Strong teamwork mindset
Self-motivated, organized, detail-oriented, able to multi-task
Desire to learn and build a career in IT services
Experience and Qualifications
2+ years of on-site technical support experience, or degree in a related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Compensation Base pay range: $35.00/hr - $38.00/hr
Fortune Best Workplaces for Women; Fortune 100 Best Companies to Work For; America’s Greatest Workplaces for Diversity 2023 (as applicable).
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