Natera
Overview
Position: Staff Salesforce Solution Architect (Service Cloud). Lead the design and evolution of the Service Cloud platform, driving organizational transformation through agile practices and change management. The role combines deep technical architecture with program management, agile leadership, and product management responsibilities to ensure Salesforce solutions align with business objectives and promote user adoption. Primary Responsibilities
Solution Architecture (30%)
Design comprehensive end-to-end Service Cloud technical architecture supporting scalability, performance, and business growth Define and implement integration strategies with enterprise systems including ERP, CRM, and third-party applications Establish robust scalability and performance frameworks to support large data volumes and high user concurrency Create and maintain technical standards, best practices, and architectural governance frameworks Review, evaluate, and approve complex technical solutions ensuring alignment with architectural principles Conduct architecture reviews and provide technical guidance on platform optimization and modernization
Program Management (25%)
Own and drive the Service Cloud roadmap development, including strategic initiatives and platform evolution Coordinate complex cross-functional project delivery involving development, QA, business analysis, and operations teams Manage stakeholder expectations through regular communication, status reporting, and executive presentations Drive portfolio prioritization and resource allocation decisions based on business value and technical complexity Ensure program delivery alignment with business objectives, timelines, and budget constraints Establish governance processes for project intake, prioritization, and delivery management
Agile Leadership / Scrum Master (20%)
Facilitate agile ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews Identify and proactively remove blockers to optimize team velocity and delivery efficiency Coach development teams and stakeholders on agile best practices and continuous improvement methodologies Manage sprint planning activities, capacity planning, and backlog refinement sessions Foster a collaborative, continuous improvement culture focused on delivering business value Implement agile metrics and reporting to track team performance and identify improvement opportunities
Technical Product Management (15%)
Translate complex business requirements into detailed technical solutions and implementation strategies Own and manage the technical product backlog, ensuring features are properly prioritized and defined Collaborate closely with business stakeholders, subject matter experts, and end users on requirements gathering Define comprehensive acceptance criteria, success metrics, and testing strategies for new features Manage technical debt reduction initiatives and platform optimization efforts Balance feature development with platform maintenance and performance optimization needs
Change Management (10%)
Design and execute comprehensive user adoption and training strategies for new platform capabilities Lead organizational change initiatives supporting digital transformation and process optimization Communicate technical changes and platform updates to business stakeholders in accessible language Ensure smooth rollout of new capabilities through phased deployment and user support strategies Monitor and measure adoption success through metrics, user feedback, and performance indicators Develop change management playbooks and best practices for future platform enhancements
Qualifications
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field 10+ years of Salesforce experience with at least 4 years in solution architecture or techno-functional leadership roles Knowledge about business architecture, tool rationalization Proven experience in program management and cross-functional project leadership Certified Scrum Master (CSM) or equivalent agile certification Strong background in Service Cloud implementation and optimization Experience with enterprise system integration and API management Excellent communication and presentation skills for executive and technical audiences
Preferred
Salesforce certifications including Salesforce Service Cloud Consultant, Platform App Builder PMP or equivalent program management certification Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, or other Salesforce products Background in change management methodologies and organizational transformation Previous consulting or client-facing experience in solution architecture
Knowledge, Skills, And Abilities
Technical Architecture
Deep expertise in Salesforce platform capabilities including Service Cloud, Sales Cloud, and Lightning Platform Strong understanding of system integration patterns, APIs, middleware, and enterprise architecture principles Data architecture, security models, and scalability considerations for large-scale implementations Performance optimization, capacity planning, and system monitoring practices Emerging technologies and their application to Salesforce platform evolution
Program and Project Management
Manage complex, multi-workstream programs with competing priorities Experience with portfolio management, resource allocation, and strategic roadmap development Stakeholder management, executive communication, and cross-functional collaboration Translate business strategy into technical execution plans and delivery roadmaps Budget management, vendor coordination, and contract oversight
Agile Leadership and Coaching
Experience as Scrum Master or Agile Coach in complex technical environments Facilitation skills for workshops and planning sessions Coach teams on agile practices and continuous improvement Experience with scaling frameworks (SAFe, LeSS) for large organizations Conflict resolution, team dynamics, and performance optimization Agile metrics, reporting, and team performance measurement
Business and Communication
Verbal and written communication; ability to present to all organizational levels Business acumen and ability to align technical solutions with business outcomes Requirements gathering, user story creation, acceptance criteria definition Change management, training design, and user adoption strategies Translate technical concepts for non-technical audiences Vendor management and third-party solution evaluation
Leadership and Strategic Thinking
Proven leadership in driving organizational change and transformation Strategic thinking balancing long-term vision with immediate needs Mentoring technical teams and developing organizational capabilities Analytical and data-driven decision making Ability to work in matrix organizations and influence without direct authority Innovation mindset with focus on emerging technologies
Austin, TX — $122,800—$153,450 USD Our Opportunity: Natera is a global leader in cfDNA testing focused on oncology, women’s health, and organ health. Our mission is to make personalized genetic testing standard of care to enable earlier and more targeted interventions. What We Offer: Competitive benefits including medical, dental, vision, life and disability; fertility care; parental leave; 401k; commuter benefits; and employee referral program. Equal Opportunity Employer: We are committed to a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. Californiabased applicants: see notice for California residents. For more information, visit www.natera.com.
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Position: Staff Salesforce Solution Architect (Service Cloud). Lead the design and evolution of the Service Cloud platform, driving organizational transformation through agile practices and change management. The role combines deep technical architecture with program management, agile leadership, and product management responsibilities to ensure Salesforce solutions align with business objectives and promote user adoption. Primary Responsibilities
Solution Architecture (30%)
Design comprehensive end-to-end Service Cloud technical architecture supporting scalability, performance, and business growth Define and implement integration strategies with enterprise systems including ERP, CRM, and third-party applications Establish robust scalability and performance frameworks to support large data volumes and high user concurrency Create and maintain technical standards, best practices, and architectural governance frameworks Review, evaluate, and approve complex technical solutions ensuring alignment with architectural principles Conduct architecture reviews and provide technical guidance on platform optimization and modernization
Program Management (25%)
Own and drive the Service Cloud roadmap development, including strategic initiatives and platform evolution Coordinate complex cross-functional project delivery involving development, QA, business analysis, and operations teams Manage stakeholder expectations through regular communication, status reporting, and executive presentations Drive portfolio prioritization and resource allocation decisions based on business value and technical complexity Ensure program delivery alignment with business objectives, timelines, and budget constraints Establish governance processes for project intake, prioritization, and delivery management
Agile Leadership / Scrum Master (20%)
Facilitate agile ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews Identify and proactively remove blockers to optimize team velocity and delivery efficiency Coach development teams and stakeholders on agile best practices and continuous improvement methodologies Manage sprint planning activities, capacity planning, and backlog refinement sessions Foster a collaborative, continuous improvement culture focused on delivering business value Implement agile metrics and reporting to track team performance and identify improvement opportunities
Technical Product Management (15%)
Translate complex business requirements into detailed technical solutions and implementation strategies Own and manage the technical product backlog, ensuring features are properly prioritized and defined Collaborate closely with business stakeholders, subject matter experts, and end users on requirements gathering Define comprehensive acceptance criteria, success metrics, and testing strategies for new features Manage technical debt reduction initiatives and platform optimization efforts Balance feature development with platform maintenance and performance optimization needs
Change Management (10%)
Design and execute comprehensive user adoption and training strategies for new platform capabilities Lead organizational change initiatives supporting digital transformation and process optimization Communicate technical changes and platform updates to business stakeholders in accessible language Ensure smooth rollout of new capabilities through phased deployment and user support strategies Monitor and measure adoption success through metrics, user feedback, and performance indicators Develop change management playbooks and best practices for future platform enhancements
Qualifications
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field 10+ years of Salesforce experience with at least 4 years in solution architecture or techno-functional leadership roles Knowledge about business architecture, tool rationalization Proven experience in program management and cross-functional project leadership Certified Scrum Master (CSM) or equivalent agile certification Strong background in Service Cloud implementation and optimization Experience with enterprise system integration and API management Excellent communication and presentation skills for executive and technical audiences
Preferred
Salesforce certifications including Salesforce Service Cloud Consultant, Platform App Builder PMP or equivalent program management certification Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, or other Salesforce products Background in change management methodologies and organizational transformation Previous consulting or client-facing experience in solution architecture
Knowledge, Skills, And Abilities
Technical Architecture
Deep expertise in Salesforce platform capabilities including Service Cloud, Sales Cloud, and Lightning Platform Strong understanding of system integration patterns, APIs, middleware, and enterprise architecture principles Data architecture, security models, and scalability considerations for large-scale implementations Performance optimization, capacity planning, and system monitoring practices Emerging technologies and their application to Salesforce platform evolution
Program and Project Management
Manage complex, multi-workstream programs with competing priorities Experience with portfolio management, resource allocation, and strategic roadmap development Stakeholder management, executive communication, and cross-functional collaboration Translate business strategy into technical execution plans and delivery roadmaps Budget management, vendor coordination, and contract oversight
Agile Leadership and Coaching
Experience as Scrum Master or Agile Coach in complex technical environments Facilitation skills for workshops and planning sessions Coach teams on agile practices and continuous improvement Experience with scaling frameworks (SAFe, LeSS) for large organizations Conflict resolution, team dynamics, and performance optimization Agile metrics, reporting, and team performance measurement
Business and Communication
Verbal and written communication; ability to present to all organizational levels Business acumen and ability to align technical solutions with business outcomes Requirements gathering, user story creation, acceptance criteria definition Change management, training design, and user adoption strategies Translate technical concepts for non-technical audiences Vendor management and third-party solution evaluation
Leadership and Strategic Thinking
Proven leadership in driving organizational change and transformation Strategic thinking balancing long-term vision with immediate needs Mentoring technical teams and developing organizational capabilities Analytical and data-driven decision making Ability to work in matrix organizations and influence without direct authority Innovation mindset with focus on emerging technologies
Austin, TX — $122,800—$153,450 USD Our Opportunity: Natera is a global leader in cfDNA testing focused on oncology, women’s health, and organ health. Our mission is to make personalized genetic testing standard of care to enable earlier and more targeted interventions. What We Offer: Competitive benefits including medical, dental, vision, life and disability; fertility care; parental leave; 401k; commuter benefits; and employee referral program. Equal Opportunity Employer: We are committed to a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. Californiabased applicants: see notice for California residents. For more information, visit www.natera.com.
#J-18808-Ljbffr