Paladin Consulting
Recovery Representative - Accounts Receivable (Tier II) (Rochester, NY)
Paladin Consulting, Rochester, New York, United States
Overview
Paladin Consulting is currently hiring Recovery Representatives - Accounts Receivable (Tier II) to join our team working onsite at our client's office located in Rochester, NY.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title and Details Job Title:
Recovery Representative - Accounts Receivable (Tier II)
Work Location:
Rochester, NY
Duration:
Long-term contract with option to hire
Education/Experience Required:
High school diploma required
Work Hours / Shift Training is 8am-5pm EST Monday-Friday for 2-4 weeks. Shift will transition to 11am-8pm EST Monday-Friday post-training; candidates should have flexibility to move to 10am-7pm EST, 9am-6pm EST or 8am-5pm EST based on business needs. This is a hybrid role - in-office Tuesday-Thursday, and work from home on Mondays and Fridays. Once candidates move to 11am-8pm EST shift, they have the ability to go home for lunch and work from home to close out their shift on days they are in the office.
Job Description Responsible for the accurate and timely resolution of past due invoices. Provides exceptional customer service to internal/external clients, while mitigating financial risk to the company. Educates clients, branches and/or product areas on the resolution process and addresses billing disputes.
Responsibilities
Develops and maintains knowledge of client products and their corresponding systems to accurately make revenue decisions for the company.
Fields and resolves billing and service concerns from clients and external partners.
Balances strong customer service and collection effectiveness to mitigate risk and financial exposure to the client, while focusing efforts on revenue and client retention.
Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.
Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.
Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.
Adheres to department policies/procedures.
Participates in ongoing training to enhance knowledge and skills.
Contributes to the positive growth of the team's workplace culture and performance.
Skills & Qualifications
High School diploma and a minimum of 3 years experience in customer service, finance, accounting, or payroll required.
Consideration may be given to a candidate with a degree in lieu of experience.
Strong organization, communication, and decision-making skills required.
Microsoft Word, Excel, and Access knowledge is preferred.
For more information or to view other opportunities, visit us at Paladin Consulting.
Paladin Consulting is an EEOC employer.
#J-18808-Ljbffr
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title and Details Job Title:
Recovery Representative - Accounts Receivable (Tier II)
Work Location:
Rochester, NY
Duration:
Long-term contract with option to hire
Education/Experience Required:
High school diploma required
Work Hours / Shift Training is 8am-5pm EST Monday-Friday for 2-4 weeks. Shift will transition to 11am-8pm EST Monday-Friday post-training; candidates should have flexibility to move to 10am-7pm EST, 9am-6pm EST or 8am-5pm EST based on business needs. This is a hybrid role - in-office Tuesday-Thursday, and work from home on Mondays and Fridays. Once candidates move to 11am-8pm EST shift, they have the ability to go home for lunch and work from home to close out their shift on days they are in the office.
Job Description Responsible for the accurate and timely resolution of past due invoices. Provides exceptional customer service to internal/external clients, while mitigating financial risk to the company. Educates clients, branches and/or product areas on the resolution process and addresses billing disputes.
Responsibilities
Develops and maintains knowledge of client products and their corresponding systems to accurately make revenue decisions for the company.
Fields and resolves billing and service concerns from clients and external partners.
Balances strong customer service and collection effectiveness to mitigate risk and financial exposure to the client, while focusing efforts on revenue and client retention.
Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.
Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.
Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.
Adheres to department policies/procedures.
Participates in ongoing training to enhance knowledge and skills.
Contributes to the positive growth of the team's workplace culture and performance.
Skills & Qualifications
High School diploma and a minimum of 3 years experience in customer service, finance, accounting, or payroll required.
Consideration may be given to a candidate with a degree in lieu of experience.
Strong organization, communication, and decision-making skills required.
Microsoft Word, Excel, and Access knowledge is preferred.
For more information or to view other opportunities, visit us at Paladin Consulting.
Paladin Consulting is an EEOC employer.
#J-18808-Ljbffr