Performance Review Institute
Customer Relations Associate I
Performance Review Institute, Warrendale, Pennsylvania, us, 15096
SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.
Join us and create a higher standard for a better world. This position is responsible for managing the customer experience by researching, preparing, and providing value-added information and solutions to answer inquiries, resolve problems, promote and sell products/services and enter/confirm sales for SAE's full line of products and services. This position requires extensive SAE Enterprise, product, and service knowledge; actively suggests/promotes other products and services; and participates in select outbound tele sales activities.
ESSENTIAL FUNCTIONS Serving as a focal point for all customers by receiving inbound customer contact via multiple channels, assessing needs, and suggesting/promoting products or services to meet customer needs Researching, resolving, and communicating complex customer/financial/customer data issues while maintaining data integrity by generating, researching, and correcting data from assigned reports Maintaining an accurate customer database by performing timely data entry processing for all customer/member orders, registrations, memberships, subscriptions, renewals, address changes, billing and invoices processes. Maintaining an expert level understanding of all assigned products and a general understanding of the SAE Enterprise entire product and service line. Fulfilling customer requests with timely, accurate, and reliable information and cross/up-sell products and services when applicable by maintaining extensive SAE Enterprise product and service knowledge. Leading/co-leading on-site stores and registration at assigned meetings by setting up, managing operations, and tearing down the area including the ability to lift 25 pounds and stand for long periods of time. Contributing to the achievement of SAE's organizational goals. Additional projects as assigned. MINIMUM REQUIREMENTS Associate's Degree in business or related field or equivalent experience 3-5 years' of experience in a service center environment Experience with complex/multiple product lines and/or service organizations Telephone/email based business to business sales experience Basic knowledge/experience and/or willing to learn the following software(s): SalesForce, Gainsight, Docebo, Cvent, Netsuite, Jira PREFERRED QUALIFICATIONS Exceptional communication skills Excellent relationship building skills and customer focus Excellent computer skills (CMS, Excel, LMS, Word, Outlook, Web, GMD, Impromptu) Well developed and effective presentation skills Ability to act as a liaison to customer with various internal departments Ability to establish, meet deadlines and goals, and make decisions independently Ability to manage multiple concurrent project/tasks in a fast-paced environment WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Ability to travel 15% of the time. Ability to work for long periods at a computer/desk. Ability to set-up noise reduction, and live video environments with little to no disruption. Flexibility in availability to occasionally accommodate for various time zones. #SAE Add for Job Postings: ABOUT THE ORGANIZATION Fullsight
is an integrated brand of our three primary affiliate companies - SAE Industry Technologies Consortia, SAE International and Performance Review Institute - and their subsidiaries. As a collective, Fullsight enables a robust resource of innovative programs, products and services for industries, their engineers and technical experts to work together on traditional and emergent complex issues that drive their future progress. SAE IndustryTechnologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value. The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values. SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking. ABOUT THE ORGANIZATION SAE IndustryTechnologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value. The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values. SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking. Fullsight
is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses. EEO CLAUSE Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us and create a higher standard for a better world. This position is responsible for managing the customer experience by researching, preparing, and providing value-added information and solutions to answer inquiries, resolve problems, promote and sell products/services and enter/confirm sales for SAE's full line of products and services. This position requires extensive SAE Enterprise, product, and service knowledge; actively suggests/promotes other products and services; and participates in select outbound tele sales activities.
ESSENTIAL FUNCTIONS Serving as a focal point for all customers by receiving inbound customer contact via multiple channels, assessing needs, and suggesting/promoting products or services to meet customer needs Researching, resolving, and communicating complex customer/financial/customer data issues while maintaining data integrity by generating, researching, and correcting data from assigned reports Maintaining an accurate customer database by performing timely data entry processing for all customer/member orders, registrations, memberships, subscriptions, renewals, address changes, billing and invoices processes. Maintaining an expert level understanding of all assigned products and a general understanding of the SAE Enterprise entire product and service line. Fulfilling customer requests with timely, accurate, and reliable information and cross/up-sell products and services when applicable by maintaining extensive SAE Enterprise product and service knowledge. Leading/co-leading on-site stores and registration at assigned meetings by setting up, managing operations, and tearing down the area including the ability to lift 25 pounds and stand for long periods of time. Contributing to the achievement of SAE's organizational goals. Additional projects as assigned. MINIMUM REQUIREMENTS Associate's Degree in business or related field or equivalent experience 3-5 years' of experience in a service center environment Experience with complex/multiple product lines and/or service organizations Telephone/email based business to business sales experience Basic knowledge/experience and/or willing to learn the following software(s): SalesForce, Gainsight, Docebo, Cvent, Netsuite, Jira PREFERRED QUALIFICATIONS Exceptional communication skills Excellent relationship building skills and customer focus Excellent computer skills (CMS, Excel, LMS, Word, Outlook, Web, GMD, Impromptu) Well developed and effective presentation skills Ability to act as a liaison to customer with various internal departments Ability to establish, meet deadlines and goals, and make decisions independently Ability to manage multiple concurrent project/tasks in a fast-paced environment WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Ability to travel 15% of the time. Ability to work for long periods at a computer/desk. Ability to set-up noise reduction, and live video environments with little to no disruption. Flexibility in availability to occasionally accommodate for various time zones. #SAE Add for Job Postings: ABOUT THE ORGANIZATION Fullsight
is an integrated brand of our three primary affiliate companies - SAE Industry Technologies Consortia, SAE International and Performance Review Institute - and their subsidiaries. As a collective, Fullsight enables a robust resource of innovative programs, products and services for industries, their engineers and technical experts to work together on traditional and emergent complex issues that drive their future progress. SAE IndustryTechnologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value. The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values. SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking. ABOUT THE ORGANIZATION SAE IndustryTechnologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value. The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values. SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking. Fullsight
is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses. EEO CLAUSE Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.