Stratas Foods
Overview
Stratas Foods LLC is the leading supplier of fats and oils to the Foodservice, Food Ingredients and Retail Private Label markets in North America and is a producer of quality bulk and packaged dressings, mayonnaise and sauces. Manufacturing facilities are located in Dallas and Houston, TX; Decatur and Quincy, IL; Englewood, NJ; Hillside, NJ; Fresno, CA; Nashville, TN; and Valdosta, GA. Corporate offices are located in Memphis, TN. We are committed to maintaining a progressive workplace by utilizing the ideas, skills and talents of all of our employees. We strive to make Stratas Foods a great place to work and are building a team capable of meeting our business goals. Position: Accounts Receivable Representative — responsible for controlling and resolving customer invoice deductions to minimize open balances, maximize collection of invalid deductions, and identify trends for corrective action. Essential Duties And Responsibilities
Manage customer information to ensure successful resolution of any customer deductions from payments upon request. Manage collection activity to minimize the aging of open receivables, including disputed deduction claims. Contact customers to determine the nature/details of the claim and to obtain deduction back-up. Research the claim to determine validity and proper handling using internal pricing, promotion, order, and shipping documentation, as well as carrier information. Coordinate with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer’s account. For invalid deductions, contact the customer to secure repayment, follow up on payment status, and escalate to management for collection assistance as needed. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer’s deduction practices. Maintain deduction database information in Blacksmith system. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research process. Update the system as needed to reflect open deductions accurately. Prepare reports to track deduction balances, categorize deductions, and communicate progress to Stratas management. Function effectively within the Deduction Resolution Team, including coverage for absent co-workers, cross-training, and process improvement activities. Support continual process improvement of business processes by analyzing department workflow and recommending enhancements to management. Participate in special projects or project teams as assigned. Other projects as requested by management to support the Deduction Resolution function. Qualifications
Education: Minimum High School Diploma or equivalent work experience; college degree preferred. Experience: 1–3 years preferred in deduction resolution or collections; sales/customer service/logistics experience preferred. Equipment/Software Skills: Data entry accuracy and speed; strong PC skills (Word, Excel, Outlook); ability to learn new system applications; experience with multiple system applications preferred. Competencies: Strong analytical abilities; strong organizational skills; negotiation/collection skills; strong interpersonal skills; understanding of supply chain processes, contract/pricing structures and customer business practices; ability to manage data from multiple sources for timely resolution. Benefits
Medical, Dental, Vision Other Information
Stratas Foods is an equal opportunity employer and will not discriminate against any applicant or employee in any manner prohibited by law, including but not limited to race or color, religion, gender, age, genetic information, national origin/ancestry, mental or physical disability, family status/marital status, military/veteran status, and any other legally protected status.
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Stratas Foods LLC is the leading supplier of fats and oils to the Foodservice, Food Ingredients and Retail Private Label markets in North America and is a producer of quality bulk and packaged dressings, mayonnaise and sauces. Manufacturing facilities are located in Dallas and Houston, TX; Decatur and Quincy, IL; Englewood, NJ; Hillside, NJ; Fresno, CA; Nashville, TN; and Valdosta, GA. Corporate offices are located in Memphis, TN. We are committed to maintaining a progressive workplace by utilizing the ideas, skills and talents of all of our employees. We strive to make Stratas Foods a great place to work and are building a team capable of meeting our business goals. Position: Accounts Receivable Representative — responsible for controlling and resolving customer invoice deductions to minimize open balances, maximize collection of invalid deductions, and identify trends for corrective action. Essential Duties And Responsibilities
Manage customer information to ensure successful resolution of any customer deductions from payments upon request. Manage collection activity to minimize the aging of open receivables, including disputed deduction claims. Contact customers to determine the nature/details of the claim and to obtain deduction back-up. Research the claim to determine validity and proper handling using internal pricing, promotion, order, and shipping documentation, as well as carrier information. Coordinate with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer’s account. For invalid deductions, contact the customer to secure repayment, follow up on payment status, and escalate to management for collection assistance as needed. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer’s deduction practices. Maintain deduction database information in Blacksmith system. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research process. Update the system as needed to reflect open deductions accurately. Prepare reports to track deduction balances, categorize deductions, and communicate progress to Stratas management. Function effectively within the Deduction Resolution Team, including coverage for absent co-workers, cross-training, and process improvement activities. Support continual process improvement of business processes by analyzing department workflow and recommending enhancements to management. Participate in special projects or project teams as assigned. Other projects as requested by management to support the Deduction Resolution function. Qualifications
Education: Minimum High School Diploma or equivalent work experience; college degree preferred. Experience: 1–3 years preferred in deduction resolution or collections; sales/customer service/logistics experience preferred. Equipment/Software Skills: Data entry accuracy and speed; strong PC skills (Word, Excel, Outlook); ability to learn new system applications; experience with multiple system applications preferred. Competencies: Strong analytical abilities; strong organizational skills; negotiation/collection skills; strong interpersonal skills; understanding of supply chain processes, contract/pricing structures and customer business practices; ability to manage data from multiple sources for timely resolution. Benefits
Medical, Dental, Vision Other Information
Stratas Foods is an equal opportunity employer and will not discriminate against any applicant or employee in any manner prohibited by law, including but not limited to race or color, religion, gender, age, genetic information, national origin/ancestry, mental or physical disability, family status/marital status, military/veteran status, and any other legally protected status.
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