JCPenney
Overview
Omnichannel Associate - Northpark Mall at JCPenney. This role contributes to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations. Responsibilities
Customer Service & Sales - Greets and assists customers in finding products, delivers outstanding customer service, demonstrates customer service behaviors consistently, actively listens to customer issues in a calm and agreeable manner to resolve problems, actively promotes company products and services, and partners with team members effectively. Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, acknowledges completion in the system, packs orders in accordance with packaging requirements and timelines, and completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner. jcp.com Operations - Researches jcp.com order shortages/overages, completes shipment check-in, order binning and system reporting, assists with organization and maintenance of jcp.com stock area, and processes jcp.com order deliveries and returns at the register. General Operations - Partners with Merchandise Associates/Assistants to replenish store inventory; participates in annual inventory process. Performance Standards - Consistently meets established performance standards including shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments
Work experience - Minimum 1-2 years Education - Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required Results - Solves problems and makes decisions that drive sales, profit and customer service; executes work effectively and efficiently; maintains high standards; adapts quickly to changing situations with energy and a positive attitude Ownership - Provides great customer service; fosters positive, inclusive and respectful relationships; takes accountability for own actions and outcomes Intensity - Proactively finds ways to improve the customer experience; shows confidence and urgency in doing what is right What You Get
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For more details on benefits, please visit the benefits website. About JCPenney
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on social platforms. Pay Range
USD $13.75/Hr - USD $17.19/Hr. Details
Seniority level: Entry level Employment type: Part-time Job function: Other Industry: Retail
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Omnichannel Associate - Northpark Mall at JCPenney. This role contributes to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations. Responsibilities
Customer Service & Sales - Greets and assists customers in finding products, delivers outstanding customer service, demonstrates customer service behaviors consistently, actively listens to customer issues in a calm and agreeable manner to resolve problems, actively promotes company products and services, and partners with team members effectively. Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, acknowledges completion in the system, packs orders in accordance with packaging requirements and timelines, and completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner. jcp.com Operations - Researches jcp.com order shortages/overages, completes shipment check-in, order binning and system reporting, assists with organization and maintenance of jcp.com stock area, and processes jcp.com order deliveries and returns at the register. General Operations - Partners with Merchandise Associates/Assistants to replenish store inventory; participates in annual inventory process. Performance Standards - Consistently meets established performance standards including shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments
Work experience - Minimum 1-2 years Education - Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required Results - Solves problems and makes decisions that drive sales, profit and customer service; executes work effectively and efficiently; maintains high standards; adapts quickly to changing situations with energy and a positive attitude Ownership - Provides great customer service; fosters positive, inclusive and respectful relationships; takes accountability for own actions and outcomes Intensity - Proactively finds ways to improve the customer experience; shows confidence and urgency in doing what is right What You Get
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For more details on benefits, please visit the benefits website. About JCPenney
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on social platforms. Pay Range
USD $13.75/Hr - USD $17.19/Hr. Details
Seniority level: Entry level Employment type: Part-time Job function: Other Industry: Retail
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