MacDonald-Miller Facility Solutions
Accounts Receivable Specialist - Service & Preventative Maintenance Collections
MacDonald-Miller Facility Solutions, Seattle, Washington, us, 98127
Overview
Accounts Receivable Specialist - Service & Preventative Maintenance Collections At MacDonald-Miller Facility Solutions (MacMiller), we design, deliver, and service HVAC, plumbing and automation system solutions for commercial buildings with over one thousand employees across 14 offices. We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Accounting Team, focusing on Service and Preventative Maintenance contract collections. You will manage the full collections lifecycle, support cash application processes, and build strong relationships with customers to ensure timely payments related to service and maintenance agreements. You will play a critical part in reducing outstanding receivables and maintaining accurate documentation to support business operations. Responsibilities
Own the collections process for Service and Preventative Maintenance invoices; proactively contact customers via phone, email, and mail to follow up on outstanding balances. Facilitate and process credit card payments, ensuring secure handling of payment information in accordance with PCI standards. Maintain or reduce days sales outstanding to 45 days or less for assigned accounts, with a target of keeping 60+ day aging at or below 15% of total receivables. Partner with the cash application team to ensure payments are properly applied, resolving discrepancies swiftly. Maintain detailed records of all collections activities, customer communications, payment commitments, and any service-related disputes. Investigate and resolve billing issues or disputes, often related to scope of service work, contract terms, or preventative maintenance scheduling, by working cross-functionally with Service Account Operations Managers. Generate and analyze AR aging reports to identify service-related delinquencies and escalate problem accounts as necessary. Serve as a key point of contact for customer inquiries related to service billing, payment status, and account reconciliation, including assistance with credit card payment options. Continuously recommend and implement improvements in the AR and collections process to increase efficiency, reduce billing cycles, and enhance the customer experience. Perform other duties as assigned by the AR Manager. Qualifications
Detail-oriented and proactive Accounts Receivable professional with a focus on service and preventative maintenance contract collections. Experience in cash application processes, credit card and ACH payments, and collections best practices. Ability to work cross-functionally with Service Operations, Sales, and Customer Support. Strong documentation, communication, and problem-solving skills. Who You'll Work With
This role reports to Ewelina Szarkowicz, Accounts Receivable Manager, and sits within a collaborative Accounting Team. You will interact with teams in Service Operations, Sales, and Customer Support to align billing and collections with business goals and customer satisfaction. Benefits & Compensation
Compensation: $27/hour to $35/hour Medical, dental, and vision coverage (dependents eligible for shared premiums) 401k retirement plan with company matching Vacation and Sick Leave (PTO), and Holiday Pay Disability protection (short and long term) Life insurance for employees and dependents Wellness Program Employee Assistance Program Work location: Seattle HQ, 17930 International Blvd, SeaTac, WA 98188. Easy access to SeaTac Airport, secured parking, and renovated facilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you’re ready for an adventure and interested in this role, click apply to start the conversation.
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Accounts Receivable Specialist - Service & Preventative Maintenance Collections At MacDonald-Miller Facility Solutions (MacMiller), we design, deliver, and service HVAC, plumbing and automation system solutions for commercial buildings with over one thousand employees across 14 offices. We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Accounting Team, focusing on Service and Preventative Maintenance contract collections. You will manage the full collections lifecycle, support cash application processes, and build strong relationships with customers to ensure timely payments related to service and maintenance agreements. You will play a critical part in reducing outstanding receivables and maintaining accurate documentation to support business operations. Responsibilities
Own the collections process for Service and Preventative Maintenance invoices; proactively contact customers via phone, email, and mail to follow up on outstanding balances. Facilitate and process credit card payments, ensuring secure handling of payment information in accordance with PCI standards. Maintain or reduce days sales outstanding to 45 days or less for assigned accounts, with a target of keeping 60+ day aging at or below 15% of total receivables. Partner with the cash application team to ensure payments are properly applied, resolving discrepancies swiftly. Maintain detailed records of all collections activities, customer communications, payment commitments, and any service-related disputes. Investigate and resolve billing issues or disputes, often related to scope of service work, contract terms, or preventative maintenance scheduling, by working cross-functionally with Service Account Operations Managers. Generate and analyze AR aging reports to identify service-related delinquencies and escalate problem accounts as necessary. Serve as a key point of contact for customer inquiries related to service billing, payment status, and account reconciliation, including assistance with credit card payment options. Continuously recommend and implement improvements in the AR and collections process to increase efficiency, reduce billing cycles, and enhance the customer experience. Perform other duties as assigned by the AR Manager. Qualifications
Detail-oriented and proactive Accounts Receivable professional with a focus on service and preventative maintenance contract collections. Experience in cash application processes, credit card and ACH payments, and collections best practices. Ability to work cross-functionally with Service Operations, Sales, and Customer Support. Strong documentation, communication, and problem-solving skills. Who You'll Work With
This role reports to Ewelina Szarkowicz, Accounts Receivable Manager, and sits within a collaborative Accounting Team. You will interact with teams in Service Operations, Sales, and Customer Support to align billing and collections with business goals and customer satisfaction. Benefits & Compensation
Compensation: $27/hour to $35/hour Medical, dental, and vision coverage (dependents eligible for shared premiums) 401k retirement plan with company matching Vacation and Sick Leave (PTO), and Holiday Pay Disability protection (short and long term) Life insurance for employees and dependents Wellness Program Employee Assistance Program Work location: Seattle HQ, 17930 International Blvd, SeaTac, WA 98188. Easy access to SeaTac Airport, secured parking, and renovated facilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you’re ready for an adventure and interested in this role, click apply to start the conversation.
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