Affidian Credit Union
Affidian Federal Credit Union is looking for a Branch Manager for their location in Aurora, Colorado. We are looking for a passionate, knowledgeable, and experienced person to lead our team.
The pay range is between $60,587 to $90,880 and will commensurate with experience. In addition to a competitive salary, the Credit Union offers a comprehensive health benefits package, a generous PTO plan, paid holidays, and eligibility for participation in the 401K plan.
The Credit Union's branch is located at 992 Potomac Circle, Aurora, CO. The working hours are Monday thru Friday from 8:00 am to 5:00 pm with an occasional start time of 7:00 am.
Primary Function
Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for branch operations and management of Tellers, Universal Associates, Member Service Representatives, and Consumer Lenders. Responsibilities
Manages the operations of the branch. Oversee branch employees by assigning work, answering questions, solving problems. Provides member service for walk-in clients and over the phone. Ensure all employees are following Gold Standard Member Service. Performs routine inspections to ensure accuracy of the following: Cash vault, teller cash drawers, vouchers, etc. Audit reports. GL recons related to the branch. Employee work (teller receipts, new account/loan folders). Creates necessary branch reports, including monthly management report. Has a thorough understanding of AML/BSA regulations Manages the performance of all employees which include: Enforcing Credit Union policies & procedures in the form of verbal and/or written communication. Evaluating employee performance in the form of written evaluations. Conduct one-on-one meetings with individual employees to ensure goals are being met and that performance is being monitored and measured for accountability and/or any additional training. Performs other duties as requested or needed. Development
Responsible for making sure staff is properly trained and informed by: Training/ Coaching staff in practices and procedures, applicable to each position. Hold monthly department meetings to discuss or review problems or explain new procedures. Ensure staff completes assigned yearly training duties assigned from Executive Management. Ensure continuing education/development for self: Attend necessary training/planning events. Attend/hold necessary meetings (management, committee, consistency, staff, etc.). Network internally and externally to aide in evaluating, developing, and enhancing RMLEFCU’s culture. Member Service
Ensure an on-going environment that is member-friendly, to succeed in our mission of “providing an unparalleled member experience”. Be available to members for questions or concerns. Spend an appropriate amount of time building relationships with members and employees. Assist in business development functions periodically and community events. Leadership
Recommends, administers, and adheres to policies and procedures for overall branch operations. Ensure employees are trained and accountable for knowing and helping to meet organizational goals. Review long-term employee goals periodically to facilitate a healthy succession plan. Utilize training certificate programs to aide employees’ growth plans. Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery. Performance Standards
Must have strong knowledge of banking operations and procedures. To provide courteous, friendly, timely, and professional service to all members and staff in an accurate manner. Perform duties of a Teller, Universal Associate, Member Services Representative, Consumer Loan Processor, and Loan Officer and assist in the Contact Center as the situation needs and services may warrant. Maintain a professional appearance and work environment. Comply with all the published directives and expectations of the RMLEFCU Employee Handbook. Support all internal and external educational opportunities. Support all corporate goals and objectives. Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty with superior skill, knowledge, and initiative. Skills Required
A significant level of trust and diplomacy is required, in addition to a normal courtesy and tact. This position involves motivating or influencing others. Strong customer service skills and strong cross-selling skills. Must be professional with verbal and written communication skills. Proficiency in computer skills and knowledge of other office machines. Education And/or Experience
Must have worked in a financial institution for a minimum of three years, with at least one year’s experience with a Credit Union. Minimum three years of experience in management and managing staff. Bachelor's Degree in a business and/or management field.
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Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for branch operations and management of Tellers, Universal Associates, Member Service Representatives, and Consumer Lenders. Responsibilities
Manages the operations of the branch. Oversee branch employees by assigning work, answering questions, solving problems. Provides member service for walk-in clients and over the phone. Ensure all employees are following Gold Standard Member Service. Performs routine inspections to ensure accuracy of the following: Cash vault, teller cash drawers, vouchers, etc. Audit reports. GL recons related to the branch. Employee work (teller receipts, new account/loan folders). Creates necessary branch reports, including monthly management report. Has a thorough understanding of AML/BSA regulations Manages the performance of all employees which include: Enforcing Credit Union policies & procedures in the form of verbal and/or written communication. Evaluating employee performance in the form of written evaluations. Conduct one-on-one meetings with individual employees to ensure goals are being met and that performance is being monitored and measured for accountability and/or any additional training. Performs other duties as requested or needed. Development
Responsible for making sure staff is properly trained and informed by: Training/ Coaching staff in practices and procedures, applicable to each position. Hold monthly department meetings to discuss or review problems or explain new procedures. Ensure staff completes assigned yearly training duties assigned from Executive Management. Ensure continuing education/development for self: Attend necessary training/planning events. Attend/hold necessary meetings (management, committee, consistency, staff, etc.). Network internally and externally to aide in evaluating, developing, and enhancing RMLEFCU’s culture. Member Service
Ensure an on-going environment that is member-friendly, to succeed in our mission of “providing an unparalleled member experience”. Be available to members for questions or concerns. Spend an appropriate amount of time building relationships with members and employees. Assist in business development functions periodically and community events. Leadership
Recommends, administers, and adheres to policies and procedures for overall branch operations. Ensure employees are trained and accountable for knowing and helping to meet organizational goals. Review long-term employee goals periodically to facilitate a healthy succession plan. Utilize training certificate programs to aide employees’ growth plans. Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery. Performance Standards
Must have strong knowledge of banking operations and procedures. To provide courteous, friendly, timely, and professional service to all members and staff in an accurate manner. Perform duties of a Teller, Universal Associate, Member Services Representative, Consumer Loan Processor, and Loan Officer and assist in the Contact Center as the situation needs and services may warrant. Maintain a professional appearance and work environment. Comply with all the published directives and expectations of the RMLEFCU Employee Handbook. Support all internal and external educational opportunities. Support all corporate goals and objectives. Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty with superior skill, knowledge, and initiative. Skills Required
A significant level of trust and diplomacy is required, in addition to a normal courtesy and tact. This position involves motivating or influencing others. Strong customer service skills and strong cross-selling skills. Must be professional with verbal and written communication skills. Proficiency in computer skills and knowledge of other office machines. Education And/or Experience
Must have worked in a financial institution for a minimum of three years, with at least one year’s experience with a Credit Union. Minimum three years of experience in management and managing staff. Bachelor's Degree in a business and/or management field.
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