SPS-North America
Office Services Specialist (On-Call)
SPS-North America, San Francisco, California, United States, 94199
Job Title:
Field Support Specialist (On-Call) Reports To:
The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of the office, or when projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office Services functions. This position is based at a specific client “home office” and is sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. Overall, this role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties as needed, including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas with supplies. Receives inbound mail/packages, sorts mail, and inputs into chain of custody software. Manages outgoing mail/package transactions. Performs duties related to shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Assists with office moves. Assists with copy/print orders and monitors copy/print equipment for satisfactory functionality. May assist with setting up/taking down conference rooms for meetings/events. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-ups and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to clients. Provides reception or concierge (front of office) coverage as needed. Demonstrates strong verbal and written communication skills. Ability to handle multiple tasks simultaneously and maintain good organizational skills. Working knowledge of MFD equipment. Understands shipping/receiving procedures and can comprehend instructions. Works independently and is capable of completing projects. Determines appropriate packing materials and validates packing slips for accuracy of incoming/outgoing materials. Ability to work a flexible schedule and hours. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned work hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and problem-solving aptitude. Superior written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of the position. Maintain a professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the following physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or move packages on a standard wheeled cart up to 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for extended periods. Manual dexterity for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel:
None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $23 - $23 USD What We Offer Career Growth:
An opportunity to learn new skills or use a variety of them that may lead to other career opportunities. Learning & Development:
SPS promotes a culture of learning to help you develop to be the best at what you do. We Recognize Talent:
A variety of recognition programs for all levels of employees. Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Benefit offerings vary by role; regular positions under 30 hours/week may have a different offering. About SPS SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (AI & Robotic Process Automation) in more than 22 countries. In North America, our services include Mailroom Management (physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services for clients in banking, insurance, legal, higher education, advertising and other professional services, including Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and offers challenging and exciting career opportunities with competitive benefits and development programs. SPS embraces diversity and promotes fair and equal treatment of all people, applicants, and employees by fostering a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO)
to all employees and applicants without regard to race, color, religion, sex, sexual health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law. Colorado only:
We accept applications for an expected minimum of 5 days from the posting date. The posting may remain open longer to ensure a robust applicant pool. Applicants are prohibited from using real-time AI tools during interviews. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.
If you need assistance, you may request an accommodation at any time. Acknowledgement Section:
By submitting an application, you certify that the information is true and complete to the best of your knowledge. You understand that false information can be grounds for rejection or termination.
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Field Support Specialist (On-Call) Reports To:
The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of the office, or when projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office Services functions. This position is based at a specific client “home office” and is sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. Overall, this role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties as needed, including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas with supplies. Receives inbound mail/packages, sorts mail, and inputs into chain of custody software. Manages outgoing mail/package transactions. Performs duties related to shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Assists with office moves. Assists with copy/print orders and monitors copy/print equipment for satisfactory functionality. May assist with setting up/taking down conference rooms for meetings/events. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-ups and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to clients. Provides reception or concierge (front of office) coverage as needed. Demonstrates strong verbal and written communication skills. Ability to handle multiple tasks simultaneously and maintain good organizational skills. Working knowledge of MFD equipment. Understands shipping/receiving procedures and can comprehend instructions. Works independently and is capable of completing projects. Determines appropriate packing materials and validates packing slips for accuracy of incoming/outgoing materials. Ability to work a flexible schedule and hours. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned work hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and problem-solving aptitude. Superior written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of the position. Maintain a professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the following physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or move packages on a standard wheeled cart up to 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for extended periods. Manual dexterity for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel:
None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $23 - $23 USD What We Offer Career Growth:
An opportunity to learn new skills or use a variety of them that may lead to other career opportunities. Learning & Development:
SPS promotes a culture of learning to help you develop to be the best at what you do. We Recognize Talent:
A variety of recognition programs for all levels of employees. Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Benefit offerings vary by role; regular positions under 30 hours/week may have a different offering. About SPS SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (AI & Robotic Process Automation) in more than 22 countries. In North America, our services include Mailroom Management (physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services for clients in banking, insurance, legal, higher education, advertising and other professional services, including Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and offers challenging and exciting career opportunities with competitive benefits and development programs. SPS embraces diversity and promotes fair and equal treatment of all people, applicants, and employees by fostering a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO)
to all employees and applicants without regard to race, color, religion, sex, sexual health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law. Colorado only:
We accept applications for an expected minimum of 5 days from the posting date. The posting may remain open longer to ensure a robust applicant pool. Applicants are prohibited from using real-time AI tools during interviews. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.
If you need assistance, you may request an accommodation at any time. Acknowledgement Section:
By submitting an application, you certify that the information is true and complete to the best of your knowledge. You understand that false information can be grounds for rejection or termination.
#J-18808-Ljbffr