Bridgetree
Vice President of Operations – Bridgetree
Bridgetree is seeking a
Vice President of Operations
to lead the operational strategy, scalability, and efficiency of our
technology-enabled marketing and data services . Unlike traditional agencies, Bridgetree’s work is rooted in
data, analytics, custom applications, integrations, and AI-driven solutions
— all designed to connect brands with their consumers in more
personalized and relevant ways . Simply put, We Make Marketing Work Better. This role sits at the intersection of
agency operations discipline
(utilization, profitability, delivery frameworks) and
technology-enabled service delivery
(data pipelines, system integrations, software builds, AI, and customer engagement campaigns). The VP of Operations will ensure our services are delivered with operational excellence, profitability, and measurable client impact. As a member of the executive team, this leader will oversee day-to-day operational performance while building the infrastructure to support Bridgetree’s next phase of growth. The VP will partner closely with our VP of Architecture/R&D /R&D to operationalize solution design into scalable delivery. Key Responsibilities
Operational Leadership Design and implement scalable operational frameworks to deliver Bridgetree’s
data, technology, analytics, and customer engagement services
– on time, on spec, on budget. Optimize workflows across account management, sales, and functional delivery teams (data management, analytics/reporting, application development, campaigns, client success). Establish
standard operating procedures (SOPs)
to improve delivery consistency and efficiency. Resource & Capacity Management Oversee resourcing models (FTEs, contractors, freelancers) to balance
billable utilization
with client demand. Lead workforce planning to ensure the right talent is in place to support the delivery of
technology and engagement services . Partner with HR to drive onboarding, training, and professional development for operations teams. Financial & Commercial Management Partner with Sales and Finance to
forecast revenue, manage margins, and track project/client profitability . Monitor and mitigate scope creep, implementing effective change management practices. Own operational KPIs, including
utilization %, delivery health, on-time performance, client profitability, and campaign effectiveness . Technology & Systems Enablement Partner with R&D/Architecture to
operationalize custom data integrations, software builds, AI deployments, and campaign delivery systems . Ensure
governance for data quality, integration reliability, and AI adoption
across services. Drive evaluation and implementation of tools that improve scalability, efficiency, and campaign impact. Collaborate with technical leads to translate solution designs into efficient delivery models. Data, Analytics, AI & Engagement Service Operations Build operational frameworks for the delivery of
data pipelines, system integrations, custom applications, and customer engagement campaigns . Ensure
AI and analytics are embedded into campaign operations , enabling personalization at scale. Define KPIs for
data accuracy, system uptime, AI adoption, campaign relevance, and delivery velocity
alongside profitability/utilization. Client Delivery Support Partner with client leadership to ensure smooth onboarding, consistent service delivery, and measurable client impact. Serve as an escalation point for operational challenges in
data, software, and campaign delivery . Align operations with
clients and client teams to deliver client outcomes . Strategic Leadership Provide
executive dashboards
on revenue, utilization, profitability, and client health. Collaborate with the CEO and leadership team on
long-term planning, org design, and growth strategies . Champion a culture of
accountability, innovation, and continuous improvement
across all teams. Qualifications 10–15 years
in operations leadership, with at least
5 years in agency, consulting, or technology-enabled services . Proven ability to scale operational frameworks in a
data, analytics, or software services environment . Strong understanding of
data management, integrations, software delivery workflows, campaign activation, and AI operationalization . Experience operationalizing
customer engagement services
with measurable impact. Familiarity with tools such as
Salesforce, HubSpot, Marketo, Pardot, Eloqua, Workfront, Asana, Tableau, Power BI, and modern data/AI platforms . Deep knowledge of
financial/service org metrics : utilization, project margins, forecasting. Track record of building high-performing teams in fast-paced, client-service environments. Success in This Role Looks Like Clients experience
seamless delivery and measurable business impact . Bridgetree operates with
predictable, scalable processes
across all delivery teams. Utilization, profitability, and client delivery KPIs are consistently achieved. Customer engagement campaigns deliver personalized, relevant consumer connections
powered by data and AI. Technology systems are integrated and optimized to support
data-driven decision making . Teams feel
empowered, clear on expectations, and supported by strong operational frameworks .
#J-18808-Ljbffr
Bridgetree is seeking a
Vice President of Operations
to lead the operational strategy, scalability, and efficiency of our
technology-enabled marketing and data services . Unlike traditional agencies, Bridgetree’s work is rooted in
data, analytics, custom applications, integrations, and AI-driven solutions
— all designed to connect brands with their consumers in more
personalized and relevant ways . Simply put, We Make Marketing Work Better. This role sits at the intersection of
agency operations discipline
(utilization, profitability, delivery frameworks) and
technology-enabled service delivery
(data pipelines, system integrations, software builds, AI, and customer engagement campaigns). The VP of Operations will ensure our services are delivered with operational excellence, profitability, and measurable client impact. As a member of the executive team, this leader will oversee day-to-day operational performance while building the infrastructure to support Bridgetree’s next phase of growth. The VP will partner closely with our VP of Architecture/R&D /R&D to operationalize solution design into scalable delivery. Key Responsibilities
Operational Leadership Design and implement scalable operational frameworks to deliver Bridgetree’s
data, technology, analytics, and customer engagement services
– on time, on spec, on budget. Optimize workflows across account management, sales, and functional delivery teams (data management, analytics/reporting, application development, campaigns, client success). Establish
standard operating procedures (SOPs)
to improve delivery consistency and efficiency. Resource & Capacity Management Oversee resourcing models (FTEs, contractors, freelancers) to balance
billable utilization
with client demand. Lead workforce planning to ensure the right talent is in place to support the delivery of
technology and engagement services . Partner with HR to drive onboarding, training, and professional development for operations teams. Financial & Commercial Management Partner with Sales and Finance to
forecast revenue, manage margins, and track project/client profitability . Monitor and mitigate scope creep, implementing effective change management practices. Own operational KPIs, including
utilization %, delivery health, on-time performance, client profitability, and campaign effectiveness . Technology & Systems Enablement Partner with R&D/Architecture to
operationalize custom data integrations, software builds, AI deployments, and campaign delivery systems . Ensure
governance for data quality, integration reliability, and AI adoption
across services. Drive evaluation and implementation of tools that improve scalability, efficiency, and campaign impact. Collaborate with technical leads to translate solution designs into efficient delivery models. Data, Analytics, AI & Engagement Service Operations Build operational frameworks for the delivery of
data pipelines, system integrations, custom applications, and customer engagement campaigns . Ensure
AI and analytics are embedded into campaign operations , enabling personalization at scale. Define KPIs for
data accuracy, system uptime, AI adoption, campaign relevance, and delivery velocity
alongside profitability/utilization. Client Delivery Support Partner with client leadership to ensure smooth onboarding, consistent service delivery, and measurable client impact. Serve as an escalation point for operational challenges in
data, software, and campaign delivery . Align operations with
clients and client teams to deliver client outcomes . Strategic Leadership Provide
executive dashboards
on revenue, utilization, profitability, and client health. Collaborate with the CEO and leadership team on
long-term planning, org design, and growth strategies . Champion a culture of
accountability, innovation, and continuous improvement
across all teams. Qualifications 10–15 years
in operations leadership, with at least
5 years in agency, consulting, or technology-enabled services . Proven ability to scale operational frameworks in a
data, analytics, or software services environment . Strong understanding of
data management, integrations, software delivery workflows, campaign activation, and AI operationalization . Experience operationalizing
customer engagement services
with measurable impact. Familiarity with tools such as
Salesforce, HubSpot, Marketo, Pardot, Eloqua, Workfront, Asana, Tableau, Power BI, and modern data/AI platforms . Deep knowledge of
financial/service org metrics : utilization, project margins, forecasting. Track record of building high-performing teams in fast-paced, client-service environments. Success in This Role Looks Like Clients experience
seamless delivery and measurable business impact . Bridgetree operates with
predictable, scalable processes
across all delivery teams. Utilization, profitability, and client delivery KPIs are consistently achieved. Customer engagement campaigns deliver personalized, relevant consumer connections
powered by data and AI. Technology systems are integrated and optimized to support
data-driven decision making . Teams feel
empowered, clear on expectations, and supported by strong operational frameworks .
#J-18808-Ljbffr