DataMap LLC
Vice President, Operations & Delivery
DataMap LLC, Overland Park, Kansas, United States, 66213
Vice President, Operations & Delivery
Location:
Overland Park, KS (Remote considered for non-local candidates, with occasional travel and on-site client engagements) Reports To:
CEO — with close partnership across the Board of Directors and C-level leadership Department:
Executive Leadership About DataMap
At
DataMap.ai , we are an
AI-first technology consulting and solutions company
at the intersection of enterprise systems and automation. We build applications, implement ERP platforms, and deliver managed services and production support at scale. Our clients include
Fortune 500 enterprises and high-growth innovators such as Google , who trust us to modernize operations, automate workflows, and unlock measurable business value. As a fast-growing organization, DataMap thrives on a culture of
innovation, urgency, and collaboration . We reward speed, precision, and accountability while empowering teams to solve complex enterprise challenges and deliver transformative outcomes. Position Overview
The
Vice President of Operations & Delivery
will own the execution engine of DataMap — leading operational strategy, delivery performance, and cross-functional alignment. This role ensures excellence across consulting services, SaaS platform operations, managed services, compliance, and customer success. As a member of the executive team, the VP serves as the
strategic bridge between Sales, Delivery, Product, and Support
— making sure pre-sales commitments are achievable, delivery teams have the capabilities to scale, and product roadmaps align with customer needs. Equally important, this leader will identify and implement
cost efficiencies
that improve margins
without sacrificing speed, innovation, or customer experience . Key Responsibilities
Strategic & Operational Leadership Drive operational strategies that directly support
revenue growth and margin expansion .
Translate corporate goals into clear priorities and measurable KPIs.
Lead cross-functional execution to consistently hit
timelines, budgets, and quality benchmarks .
Business Performance, Efficiency & Cost Optimization Deliver
enterprise-wide efficiency programs
that improve margins and reduce costs without slowing speed or innovation.
Monitor and optimize
utilization, delivery cycle times, and profitability
across all service lines.
Implement scalable project management practices that reduce risk and accelerate customer time-to-value.
Product & SaaS Platform Leadership Ensure
uptime, scalability, and SLA adherence
for DataMap’s SaaS platform.
Align product roadmaps with operational capacity, market demand, and client feedback.
Oversee
release management and deployment readiness
to maintain customer satisfaction at scale.
Managed Product Support Services Lead strategy and execution for managed support offerings, ensuring
rapid responsiveness and resolution quality .
Define
SLAs, escalation paths, and operational dashboards
to proactively manage client issues.
Use support insights to drive
continuous product improvements
and operational efficiencies.
Compliance, Security & Audit Readiness Maintain continuous
SOC 2 readiness
and meet all client and regulatory compliance standards (ISO 27001, HIPAA, GDPR, CCPA, PCI DSS).
Embed compliance controls into daily operations, releases, and delivery workflows.
Eliminate last-minute remediation by making audit readiness a
standing operational state .
Team & Talent Management Build and scale
high-performing operations, delivery, and support teams .
Define accountability metrics and drive a culture of
urgency, innovation, and results .
Invest in leadership development to enable
scale and succession .
Customer & Partner Experience Guarantee
world-class delivery execution and client satisfaction .
Implement structured feedback loops to continuously refine operations and services.
Ensure seamless handoffs between Sales, Delivery, Product, and Support.
Sales Enablement & Delivery Alignment Partner with Sales on
account planning, proposals, and pursuits
to ensure commitments are operationally achievable.
Provide operational insights that improve
win rates and customer outcomes .
Align capacity planning with pipeline forecasts to protect both
revenue growth and delivery quality .
Qualifications
10+ years of progressive leadership
in operations, delivery, or product operations within technology or SaaS organizations.
Proven ability to
scale operations and improve margins , with a track record of delivering measurable cost efficiencies and revenue growth.
Strong background in
ERP, SaaS platforms, enterprise integration, and managed services , with the ability to translate technical complexity into operational KPIs.
Hands-on experience leading
SOC 2 and compliance programs
(ISO 27001, HIPAA, GDPR, CCPA, PCI DSS), embedding controls into daily operations.
Executive presence with the ability to
define, propose, and report Board-level metrics
for revenue, margins, utilization, cycle time, and client satisfaction.
Exceptional leadership and change management skills, with a history of building
high-performance teams
and driving accountability.
Financially fluent
and data-driven decision maker with advanced literacy in forecasting, profitability analysis, and operational dashboards.
Success Metrics (First 12 Months)
Deliver measurable revenue growth (X%)
through operational scale, delivery excellence, and margin optimization.
Improve margins (X%)
via cost efficiency programs without slowing speed or innovation.
Increase
client satisfaction scores (CSAT/NPS)
and present quarterly progress to the Board.
Reduce
average delivery cycle time
while maintaining or improving quality benchmarks.
Establish and operationalize a
real-time performance dashboard
for Board and executive reporting.
Demonstrate clear alignment between
Sales commitments, Product capabilities, and Delivery execution , backed by measurable KPIs.
Achieve or exceed
SaaS platform uptime and SLA targets , with transparent reporting cadence.
Lead the organization through a
SOC 2 audit with zero critical findings .
Why Join DataMap
At
DataMap.ai , you won’t just be running operations — you’ll be
shaping the growth engine of a company on a rocket trajectory . As VP of Operations & Delivery, you’ll operate at the intersection of
enterprise systems, SaaS platforms, and AI-driven automation , guiding teams that deliver for
Fortune 500 clients and high-growth innovators like Google . This role offers the rare opportunity to: Scale a high-growth consulting and SaaS company
with Board visibility and direct impact on revenue.
Define and own the metrics that matter , setting the standards for growth, margins, client satisfaction, and compliance.
Partner daily with
executives, investors, and global enterprise clients .
Lead a culture built on
urgency, innovation, and collaboration
— where speed and precision win.
Be part of a team transforming into an
AI-first organization , modernizing how enterprises operate.
Benefits & Perks
Competitive salary & performance-based bonuses
Unlimited vacation & flexible work environment
Free catered lunch
(Overland Park HQ)
401(k) with employer match
Health insurance with generous employer contribution
Hands-on mentorship & career development opportunities
#J-18808-Ljbffr
Location:
Overland Park, KS (Remote considered for non-local candidates, with occasional travel and on-site client engagements) Reports To:
CEO — with close partnership across the Board of Directors and C-level leadership Department:
Executive Leadership About DataMap
At
DataMap.ai , we are an
AI-first technology consulting and solutions company
at the intersection of enterprise systems and automation. We build applications, implement ERP platforms, and deliver managed services and production support at scale. Our clients include
Fortune 500 enterprises and high-growth innovators such as Google , who trust us to modernize operations, automate workflows, and unlock measurable business value. As a fast-growing organization, DataMap thrives on a culture of
innovation, urgency, and collaboration . We reward speed, precision, and accountability while empowering teams to solve complex enterprise challenges and deliver transformative outcomes. Position Overview
The
Vice President of Operations & Delivery
will own the execution engine of DataMap — leading operational strategy, delivery performance, and cross-functional alignment. This role ensures excellence across consulting services, SaaS platform operations, managed services, compliance, and customer success. As a member of the executive team, the VP serves as the
strategic bridge between Sales, Delivery, Product, and Support
— making sure pre-sales commitments are achievable, delivery teams have the capabilities to scale, and product roadmaps align with customer needs. Equally important, this leader will identify and implement
cost efficiencies
that improve margins
without sacrificing speed, innovation, or customer experience . Key Responsibilities
Strategic & Operational Leadership Drive operational strategies that directly support
revenue growth and margin expansion .
Translate corporate goals into clear priorities and measurable KPIs.
Lead cross-functional execution to consistently hit
timelines, budgets, and quality benchmarks .
Business Performance, Efficiency & Cost Optimization Deliver
enterprise-wide efficiency programs
that improve margins and reduce costs without slowing speed or innovation.
Monitor and optimize
utilization, delivery cycle times, and profitability
across all service lines.
Implement scalable project management practices that reduce risk and accelerate customer time-to-value.
Product & SaaS Platform Leadership Ensure
uptime, scalability, and SLA adherence
for DataMap’s SaaS platform.
Align product roadmaps with operational capacity, market demand, and client feedback.
Oversee
release management and deployment readiness
to maintain customer satisfaction at scale.
Managed Product Support Services Lead strategy and execution for managed support offerings, ensuring
rapid responsiveness and resolution quality .
Define
SLAs, escalation paths, and operational dashboards
to proactively manage client issues.
Use support insights to drive
continuous product improvements
and operational efficiencies.
Compliance, Security & Audit Readiness Maintain continuous
SOC 2 readiness
and meet all client and regulatory compliance standards (ISO 27001, HIPAA, GDPR, CCPA, PCI DSS).
Embed compliance controls into daily operations, releases, and delivery workflows.
Eliminate last-minute remediation by making audit readiness a
standing operational state .
Team & Talent Management Build and scale
high-performing operations, delivery, and support teams .
Define accountability metrics and drive a culture of
urgency, innovation, and results .
Invest in leadership development to enable
scale and succession .
Customer & Partner Experience Guarantee
world-class delivery execution and client satisfaction .
Implement structured feedback loops to continuously refine operations and services.
Ensure seamless handoffs between Sales, Delivery, Product, and Support.
Sales Enablement & Delivery Alignment Partner with Sales on
account planning, proposals, and pursuits
to ensure commitments are operationally achievable.
Provide operational insights that improve
win rates and customer outcomes .
Align capacity planning with pipeline forecasts to protect both
revenue growth and delivery quality .
Qualifications
10+ years of progressive leadership
in operations, delivery, or product operations within technology or SaaS organizations.
Proven ability to
scale operations and improve margins , with a track record of delivering measurable cost efficiencies and revenue growth.
Strong background in
ERP, SaaS platforms, enterprise integration, and managed services , with the ability to translate technical complexity into operational KPIs.
Hands-on experience leading
SOC 2 and compliance programs
(ISO 27001, HIPAA, GDPR, CCPA, PCI DSS), embedding controls into daily operations.
Executive presence with the ability to
define, propose, and report Board-level metrics
for revenue, margins, utilization, cycle time, and client satisfaction.
Exceptional leadership and change management skills, with a history of building
high-performance teams
and driving accountability.
Financially fluent
and data-driven decision maker with advanced literacy in forecasting, profitability analysis, and operational dashboards.
Success Metrics (First 12 Months)
Deliver measurable revenue growth (X%)
through operational scale, delivery excellence, and margin optimization.
Improve margins (X%)
via cost efficiency programs without slowing speed or innovation.
Increase
client satisfaction scores (CSAT/NPS)
and present quarterly progress to the Board.
Reduce
average delivery cycle time
while maintaining or improving quality benchmarks.
Establish and operationalize a
real-time performance dashboard
for Board and executive reporting.
Demonstrate clear alignment between
Sales commitments, Product capabilities, and Delivery execution , backed by measurable KPIs.
Achieve or exceed
SaaS platform uptime and SLA targets , with transparent reporting cadence.
Lead the organization through a
SOC 2 audit with zero critical findings .
Why Join DataMap
At
DataMap.ai , you won’t just be running operations — you’ll be
shaping the growth engine of a company on a rocket trajectory . As VP of Operations & Delivery, you’ll operate at the intersection of
enterprise systems, SaaS platforms, and AI-driven automation , guiding teams that deliver for
Fortune 500 clients and high-growth innovators like Google . This role offers the rare opportunity to: Scale a high-growth consulting and SaaS company
with Board visibility and direct impact on revenue.
Define and own the metrics that matter , setting the standards for growth, margins, client satisfaction, and compliance.
Partner daily with
executives, investors, and global enterprise clients .
Lead a culture built on
urgency, innovation, and collaboration
— where speed and precision win.
Be part of a team transforming into an
AI-first organization , modernizing how enterprises operate.
Benefits & Perks
Competitive salary & performance-based bonuses
Unlimited vacation & flexible work environment
Free catered lunch
(Overland Park HQ)
401(k) with employer match
Health insurance with generous employer contribution
Hands-on mentorship & career development opportunities
#J-18808-Ljbffr