Mountain View Tire and Auto Service
Overview
Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day operations, coaches and develops store teammates, and supports Monro’s vision of being America’s leading auto and tire service centers with quality automotive service and tires. Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star Guest experience. Help achieve sales goals by developing and implementing sales plans, maintaining thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment through training and development of shop operations and guest services. Provide direction and oversight to other technicians and assist with services/repairs as needed. Ensure the store is effectively staffed by recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Oversee inventory management, including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain the store in excellent condition to Monro standards for cleanliness and guest-ready condition. Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle services/repairs. Inform and recommend tire and service products and promotions to meet Monro’s sales goals. Address guest needs in areas of sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently follow safety standards. Maintain technical knowledge and complete Monro University training courses and modules. Operate, utilize, and maintain all equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile Summary
Guest and team-focused mindset with experience in customer-facing environments Excellent verbal and written communication skills; able to convey technical issues and write routine reports Business mindset with drive to exceed goals Basic math skills to calculate figures and percentages Proactive with multi-tasking in a fast-paced environment Initiative in identifying problems, collecting data, and making practical decisions Ability to mentor, coach, and develop teammates Problem-solving and ability to resolve customer complaints Qualifications
High School Diploma or equivalent Demonstrated leadership experience in a retail/sales environment Proven ability to manage, drive, and deliver financial results while controlling costs Ability to influence and motivate a team to achieve goals Ability to problem solve, manage inventory, merchandising, and customer service Strong communications skills with teammates and guests Complete all Monro required training within guidelines and timing Must possess a current valid driver’s license and have a satisfactory MVR Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather, chemicals, odors, dirt, and dust. The following are representative requirements but not exhaustive: Ability to work flexible hours, including days, evenings, weekends, and holidays Must be able to see, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance Frequent standing and walking for long periods Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting Benefits
Performance-based incentives Paid vacation for full-time teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career Advancement Opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, disability status, veteran status, or any other characteristic protected by law. Compensation
The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
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Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day operations, coaches and develops store teammates, and supports Monro’s vision of being America’s leading auto and tire service centers with quality automotive service and tires. Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star Guest experience. Help achieve sales goals by developing and implementing sales plans, maintaining thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment through training and development of shop operations and guest services. Provide direction and oversight to other technicians and assist with services/repairs as needed. Ensure the store is effectively staffed by recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Oversee inventory management, including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain the store in excellent condition to Monro standards for cleanliness and guest-ready condition. Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle services/repairs. Inform and recommend tire and service products and promotions to meet Monro’s sales goals. Address guest needs in areas of sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently follow safety standards. Maintain technical knowledge and complete Monro University training courses and modules. Operate, utilize, and maintain all equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile Summary
Guest and team-focused mindset with experience in customer-facing environments Excellent verbal and written communication skills; able to convey technical issues and write routine reports Business mindset with drive to exceed goals Basic math skills to calculate figures and percentages Proactive with multi-tasking in a fast-paced environment Initiative in identifying problems, collecting data, and making practical decisions Ability to mentor, coach, and develop teammates Problem-solving and ability to resolve customer complaints Qualifications
High School Diploma or equivalent Demonstrated leadership experience in a retail/sales environment Proven ability to manage, drive, and deliver financial results while controlling costs Ability to influence and motivate a team to achieve goals Ability to problem solve, manage inventory, merchandising, and customer service Strong communications skills with teammates and guests Complete all Monro required training within guidelines and timing Must possess a current valid driver’s license and have a satisfactory MVR Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather, chemicals, odors, dirt, and dust. The following are representative requirements but not exhaustive: Ability to work flexible hours, including days, evenings, weekends, and holidays Must be able to see, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance Frequent standing and walking for long periods Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting Benefits
Performance-based incentives Paid vacation for full-time teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career Advancement Opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, disability status, veteran status, or any other characteristic protected by law. Compensation
The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
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