Supply Chain Project Manager

Job Details: Pay range: $50-55 per hour on W2 (Only W2 candidates preferred) This position is for a Service Operations Systems project manager. In this role, the PM will independently lead multiple complex Service Systems Operations projects that may span systems, geographies and functions within the Service Organization The scope of the role will encapsulate all disciplines related to Supply Chain andor Service Channel systems. Description discrete software andor process projects related to operational strategy, planning and execution that will support Applecare Operations to execute best-in-class Supply Chain and Channel Repair models. Act as liaison for Service Operations to other organizations within Apple to facilitate major process or systems enhancements (eg. Warehouse management, Finance, Business Process Re-engineering, IST, Business Dev etc.)Work closely with internal stakeholders within Service Operations to drive projects to successful completion Analyze root cause Service Operations issues to determine gaps and put in place corrective actions Perform training for new systems and processes within Apple CareWrite business requirements documents (systems requirements) for systems business enhancements Create deliver effective presentations to executives Analyze and revamp daily operational processes to enhance productivity Work closely with the internal process management team to ensure appropriate synchronization of efforts with business team Manage projects from cradle to grave, providing cost-benefit analyses and return on investment analyses, along with project status to the business Assist with scalability requirements for AppleCare's Operations organization Determine innovative ways to increase customer satisfaction Help assess appropriate tools for AppleCares Materials Channel organizations Manage projects to assemble and update all process documentation for AppleCare Materials Channels Coordinate discussions that scope out systems requirements for the next 5-10 years in AppleCareKey Qualifications Supply Chain and or Channels Operations Experience (4-5 years)Experience in managing and leading Service Operations Business Projects Experience in gathering documenting requirements for an Operations Business Projects for either systems or process projects Experience in developing delivering a project status presentation to executives Supply Chain workflow design process mapping capability Strong leadership capabilities Experience using Supply chain systems such as SAP, APO, Agile, Oracle, or 09 is an asset Implementing Supply Chain or Channel software solutions is an asset Experience in forecasting, planning, inventory management, warehousing, andor channel repair related processes would be considered an asset. Consulting experience would also be an assetEducation4 year degree - Post-graduate degree a plus Additional Requirements

APIC certification a plus Project management certifications a plus Domestic International travel as needed

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