HVAC Business Line Manager-Replacement

United Heating & Cooling is a premier provider of heating, air conditioning, and plumbing services across the Kansas City metro area. We pride ourselves on being one of the largest, locally owned heating and cooling companies in the area, dedicated to providing exceptional service through innovative design and installation with over 35 years in the industry. Summary We are seeking a Residential Replacement Business Line Manager to oversee operations within our Replacement division, ensuring we continue to meet our customers' needs while upholding our commitment to quality and service excellence. This position is responsible for leading, developing, managing all aspects of Residential Replacement, ensuring operational excellence, profitability, and alignment with United’s mission and values. This role reports to the Chief Strategy Officer. Responsibilities Financial & Business Performance Own the division’s P&L, including revenue, gross margin, and net profit accountability. Price jobs strategically to secure targeted Gross Profit Margin. Track departmental revenue goals and actively promote upsell and change order opportunities. Control overhead expenses to achieve targeted Net Margin. Develop and manage the annual strategic budget plan; monitor and adjust as needed. Report monthly financial and KPI results to the Chief Strategy Officer, Strategic Management Committee, and Owners. Operational Excellence Manage scheduling and workflow efficiency for both field and office teams. Establish, implement, and monitor processes, procedures, and reporting systems to drive accountability and performance. Identify and execute opportunities for growth, efficiency, and profitability. Ensure compliance with company standards, safety, and quality measures. Recruit, develop, and retain competent staff to achieve divisional goals. Conduct regular team meetings and annual performance reviews with direct reports. Provide coaching, mentorship, and leadership training to staff. Foster a culture of accountability, teamwork, and continuous improvement. Build team morale and ensure alignment with company values. Directly supervises Replacement Field Supervisor, Sales Team, and Administrative Associates. Communicate cross-departmentally to ensure alignment, resolve conflicts, and support company-wide initiatives. Other Duties Perform other related responsibilities as assigned by executive leadership. Qualifications 3+ years of leadership, supervisory, or management experience in operations or business management. Prior experience should include leading a team and being accountable for results. Excellent leadership skills with the ability to develop and motivate a team. Proficient in project management with a focus on customer satisfaction. Familiarity with safety regulations within the HVAC industry. Results-driven mindset with a focus on efficiency and profitability We are proud to offer: Competitive salary proportionate to responsibilities, skillset and experience Comprehensive benefits package that includes medical, dental, vision, life insurance and 401k the first day of the month following 60 days of employment Accrued Paid Time Off plus 6 paid holidays each year Company vehicle and cell phone Company laptop Family-oriented work environment Paid salary, weekly United Heating Cooling & Plumbing is an equal opportunity employer. United Heating Cooling & Plumbing participates in E-Verify and requires appropriate hiring documentation. United Heating Cooling & Plumbing maintains a drug-free environment and requires drug testing as a condition of employment

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