Leadr
Overview
Join to apply for the
Customer Success Manager
role at
Leadr . About Leadr: At Leadr, we’re on a mission to rid the world of bad management, by empowering middle managers to become exceptional leaders who transform the culture and outcomes of their teams. We build AI-powered software tools that improve quality of life for managers, paired with hands-on training to teach the most critical skills overlooked by companies. When you join Leadr, you’re committing to help us transform how people lead. Your role
As a key contributor in our growing Customer Success department, you’ll be responsible for the management of our most valuable book of business. This means owning the lifetime of our customers and their relationship with us—from onboarding to growth and expansion. You are the strategic partner focused on delivering successful outcomes for our customers; success here correlates to driving value via adoption of Leadr’s tools, leading to healthier, more engaged teams and more effective managers. Responsibilities
Serve as the strategic advisor for a mid-market portfolio, delivering high-touch customer engagement while driving business outcomes and long-term value realization Lead executive-level Quarterly Business Reviews (QBRs) and strategic planning sessions to align product value with customer objectives Develop and execute account strategies leveraging usage data, industry trends, and customer insights to drive expansion opportunities Create and implement customer success playbooks and best practices for the broader CS organization Proactively monitor product usage, health scores, and KPIs to identify risks and opportunities Drive renewal and expansion strategies through value demonstration, ROI analysis, and executive relationship building Lead cross-functional initiatives with Product, Sales, and Engineering to advocate for customer needs and drive adoption Develop comprehensive account plans including success metrics, stakeholder mapping, and expansion strategies Stay ahead of industry trends and competitive landscape to provide strategic recommendations Occasional travel required, up to 10 times per year Qualifications
1-2 years of experience in customer success, account management, or related roles, preferably in a digital or SaaS company Strong interpersonal and communication skills to engage with clients at all levels Demonstrated problem-solving abilities and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Experience with data analytics or project management is a plus Technical aptitude and proficiency with digital tools Passion for delivering exceptional customer experiences and driving customer success Strong executive presence and communication skills Proven track record of managing and growing accounts Experience leading QBRs and executive-level presentations Understanding of SaaS metrics (NRR, GRR, CAC, LTV, etc.) Experience with strategic account planning and value-based selling CRM software experience (e.g., Salesforce), product analytics tools, customer support tools, and GSuite Leadership development tools or coaching platform experience is a plus Benefits
Hybrid work schedule (with some travel) Award-winning culture and recognition as a best place to work Opportunity to work in a tech startup with growth potential PTO, paid holidays, flex holidays, etc. Medical insurance (health, dental, vision, life) Career development and leadership growth opportunities Supportive environment with meaningful conversations and clarity to do your best work Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of culture, background, or perspective, has the opportunity to love Mondays as much as Fridays.
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager
role at
Leadr . About Leadr: At Leadr, we’re on a mission to rid the world of bad management, by empowering middle managers to become exceptional leaders who transform the culture and outcomes of their teams. We build AI-powered software tools that improve quality of life for managers, paired with hands-on training to teach the most critical skills overlooked by companies. When you join Leadr, you’re committing to help us transform how people lead. Your role
As a key contributor in our growing Customer Success department, you’ll be responsible for the management of our most valuable book of business. This means owning the lifetime of our customers and their relationship with us—from onboarding to growth and expansion. You are the strategic partner focused on delivering successful outcomes for our customers; success here correlates to driving value via adoption of Leadr’s tools, leading to healthier, more engaged teams and more effective managers. Responsibilities
Serve as the strategic advisor for a mid-market portfolio, delivering high-touch customer engagement while driving business outcomes and long-term value realization Lead executive-level Quarterly Business Reviews (QBRs) and strategic planning sessions to align product value with customer objectives Develop and execute account strategies leveraging usage data, industry trends, and customer insights to drive expansion opportunities Create and implement customer success playbooks and best practices for the broader CS organization Proactively monitor product usage, health scores, and KPIs to identify risks and opportunities Drive renewal and expansion strategies through value demonstration, ROI analysis, and executive relationship building Lead cross-functional initiatives with Product, Sales, and Engineering to advocate for customer needs and drive adoption Develop comprehensive account plans including success metrics, stakeholder mapping, and expansion strategies Stay ahead of industry trends and competitive landscape to provide strategic recommendations Occasional travel required, up to 10 times per year Qualifications
1-2 years of experience in customer success, account management, or related roles, preferably in a digital or SaaS company Strong interpersonal and communication skills to engage with clients at all levels Demonstrated problem-solving abilities and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Experience with data analytics or project management is a plus Technical aptitude and proficiency with digital tools Passion for delivering exceptional customer experiences and driving customer success Strong executive presence and communication skills Proven track record of managing and growing accounts Experience leading QBRs and executive-level presentations Understanding of SaaS metrics (NRR, GRR, CAC, LTV, etc.) Experience with strategic account planning and value-based selling CRM software experience (e.g., Salesforce), product analytics tools, customer support tools, and GSuite Leadership development tools or coaching platform experience is a plus Benefits
Hybrid work schedule (with some travel) Award-winning culture and recognition as a best place to work Opportunity to work in a tech startup with growth potential PTO, paid holidays, flex holidays, etc. Medical insurance (health, dental, vision, life) Career development and leadership growth opportunities Supportive environment with meaningful conversations and clarity to do your best work Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of culture, background, or perspective, has the opportunity to love Mondays as much as Fridays.
#J-18808-Ljbffr