Gosh Enterprises Inc
Director of Corporate Operations - Charleys
Gosh Enterprises Inc, Columbus, Ohio, United States, 43224
Overview
About Charleys. In 1986, Charleys redefined the Philly Cheesesteak. Today, with over 850+ locations, we serve up the #1 Cheesesteak in the World— always grilled to order, always made with fresh ingredients. Charleys is backed by 535+ franchise partners and a shared commitment to great food and meaningful impact. Position Summary
Oversee and optimize operations for the Corporate Charleys locations in Columbus, Ohio, ensuring strong financial performance and alignment with organizational goals. Build and maintain productive relationships with franchisees and support teams to drive consistency, collaboration, and long-term business success. Responsibilities
Corporate Responsibilities — 70%
Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence. Protect the brand by maintaining high standards of operations across corporate stores. Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; take corrective action as needed. Build and develop a high-performing team through effective hiring, training, mentoring, and ongoing development initiatives. Strengthen collaboration and communication within the corporate team to drive alignment and performance. Communicate and implement corporate strategies to develop and execute business plans. Develop and implement a business plan for each location. Manage weekly and monthly P&L performance to achieve budgeted sales and profits. Prepare weekly reports, presentations, and analyses to support operational performance and decision-making. Deliver exceptional customer experiences by executing against Charleys’ “7 Objectives” and effectively managing Quality, Service, Cleanliness, and Value programs. Franchise Responsibilities — 30%
Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth. Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys’ growth in the territory; collaborate closely with the Development Team. Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers. Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth. Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards. Perform additional duties as required. Requirements
Bachelor’s Degree is highly preferred or a minimum of five years of prior multi-unit managerial restaurant experience is required. Minimum seven years of experience with increasing responsibility in operations management, including director-level experience. Thorough understanding of operating and management techniques as they apply to the restaurant industry. Strong communication and organizational skills; ability to train, coach, evaluate, and discipline employees. Proficient in reading, writing, and communicating in English. Strong interpersonal skills with the ability to resolve conflicting interests to obtain cooperation. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Uses sound judgment in day-to-day decisions by applying the company’s Vision, Values and Culture. Total Rewards
Competitive salary + bonus Health, dental, and vision insurance 401(k) Paid vacation and personal days Short-term disability and voluntary life insurance Tuition and wellness reimbursement Ongoing professional development Join Charleys and help build the future of the world’s favorite cheesesteak brand. Apply now
or learn more at www.charleys.com Seniority level
Director Employment type
Full-time Job function
Business Development and Sales Industries: Restaurants We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
About Charleys. In 1986, Charleys redefined the Philly Cheesesteak. Today, with over 850+ locations, we serve up the #1 Cheesesteak in the World— always grilled to order, always made with fresh ingredients. Charleys is backed by 535+ franchise partners and a shared commitment to great food and meaningful impact. Position Summary
Oversee and optimize operations for the Corporate Charleys locations in Columbus, Ohio, ensuring strong financial performance and alignment with organizational goals. Build and maintain productive relationships with franchisees and support teams to drive consistency, collaboration, and long-term business success. Responsibilities
Corporate Responsibilities — 70%
Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence. Protect the brand by maintaining high standards of operations across corporate stores. Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; take corrective action as needed. Build and develop a high-performing team through effective hiring, training, mentoring, and ongoing development initiatives. Strengthen collaboration and communication within the corporate team to drive alignment and performance. Communicate and implement corporate strategies to develop and execute business plans. Develop and implement a business plan for each location. Manage weekly and monthly P&L performance to achieve budgeted sales and profits. Prepare weekly reports, presentations, and analyses to support operational performance and decision-making. Deliver exceptional customer experiences by executing against Charleys’ “7 Objectives” and effectively managing Quality, Service, Cleanliness, and Value programs. Franchise Responsibilities — 30%
Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth. Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys’ growth in the territory; collaborate closely with the Development Team. Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers. Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth. Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards. Perform additional duties as required. Requirements
Bachelor’s Degree is highly preferred or a minimum of five years of prior multi-unit managerial restaurant experience is required. Minimum seven years of experience with increasing responsibility in operations management, including director-level experience. Thorough understanding of operating and management techniques as they apply to the restaurant industry. Strong communication and organizational skills; ability to train, coach, evaluate, and discipline employees. Proficient in reading, writing, and communicating in English. Strong interpersonal skills with the ability to resolve conflicting interests to obtain cooperation. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Uses sound judgment in day-to-day decisions by applying the company’s Vision, Values and Culture. Total Rewards
Competitive salary + bonus Health, dental, and vision insurance 401(k) Paid vacation and personal days Short-term disability and voluntary life insurance Tuition and wellness reimbursement Ongoing professional development Join Charleys and help build the future of the world’s favorite cheesesteak brand. Apply now
or learn more at www.charleys.com Seniority level
Director Employment type
Full-time Job function
Business Development and Sales Industries: Restaurants We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr