Gosh Enterprises
Join to apply for the
Helpdesk Support Technician
role at
Gosh Enterprises Inc 3 days ago Be among the first 25 applicants Join to apply for the
Helpdesk Support Technician
role at
Gosh Enterprises Inc Summary
The Helpdesk Support Technician will be responsible for providing technical assistance and support to end users at our office location. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of all desktop environments .
Who We Are
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands Charleys A 847+ unit restaurant brand known worldwide for serving the #1 Cheesesteak in the World. Bibibop Asian Grill An award winning, 70+ unit Korean-inspired fast casual restaurant concept Charleys Kids A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children. Solar Planet A company that provides solar field advisory and installation services.
Summary
The Helpdesk Support Technician will be responsible for providing technical assistance and support to end users at our office location. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of all desktop environments .
Who We Are
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands
Charleys A 847+ unit restaurant brand known worldwide for serving the #1 Cheesesteak in the World. Bibibop Asian Grill An award winning, 70+ unit Korean-inspired fast casual restaurant concept Charleys Kids A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children. Solar Planet A company that provides solar field advisory and installation services.
How We Build Our Team
We seek exceptional team members who value and exhibit the following characters
Humble self-aware; reflective; understands and embraces reality; acts on constructive feedback; takes actions to learn and grow; values others; knows that I could be wrong; always asks whats mine to own; does not blame/point fingers Hungry works towards excellence on things that matter; takes initiative and ownership; seeks better ways of doing things; fierce resolve in overcoming challenges and achieving desired results; sees the world glass as half-full and has a can-do attitude. Brilliant subject matter experts; great judgement and common sense; Ingenuous and creative when resources are limited. Kind values and exhibits decency; extends grace to others and wants the best for others; practices empathy.
Responsibilities
Provide outstanding service to and build relationships with GOSH Enterprises colleagues every day. Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals. Maintain up to date knowledge on GOSH Enterprises technology and procedures. Compile documentation necessary for effectively fulfilling customer needs. Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful. Follow up with customers to ensure the issue has been resolved. Drive initiatives that improve the service desk. Partner with internal support groups in providing the best service to our colleagues.
Qualifications
Minimum 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework. Associates degree in IT preferred Ability to demonstrate professional verbal communication skills. Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material. Ability to use a headset and to sit for extended periods of time. A+ and Network+ certifications a plus (not required). Strong knowledge of network structure and equipment preferred. Restaurant/Retail support experience preferred. Valid Drivers License required.
Perks and Benefits
Medical, dental, and vision insurance Paid vacation and personal/sick days 401K with company match Voluntary term life insurance for employees, spouses, and children Generous PTO
Additional information
Monday-Friday Onsite position Rotating on-call with flexibility - may involve nights and weekends. Ability to travel to restaurants is required Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Restaurants Referrals increase your chances of interviewing at Gosh Enterprises Inc by 2x Get notified about new Help Desk Support Technician jobs in
Columbus, OH . Recovery Support Technician - Columbus, Ohio 2nd & 3rd shift
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Helpdesk Support Technician
role at
Gosh Enterprises Inc 3 days ago Be among the first 25 applicants Join to apply for the
Helpdesk Support Technician
role at
Gosh Enterprises Inc Summary
The Helpdesk Support Technician will be responsible for providing technical assistance and support to end users at our office location. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of all desktop environments .
Who We Are
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands Charleys A 847+ unit restaurant brand known worldwide for serving the #1 Cheesesteak in the World. Bibibop Asian Grill An award winning, 70+ unit Korean-inspired fast casual restaurant concept Charleys Kids A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children. Solar Planet A company that provides solar field advisory and installation services.
Summary
The Helpdesk Support Technician will be responsible for providing technical assistance and support to end users at our office location. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of all desktop environments .
Who We Are
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands
Charleys A 847+ unit restaurant brand known worldwide for serving the #1 Cheesesteak in the World. Bibibop Asian Grill An award winning, 70+ unit Korean-inspired fast casual restaurant concept Charleys Kids A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children. Solar Planet A company that provides solar field advisory and installation services.
How We Build Our Team
We seek exceptional team members who value and exhibit the following characters
Humble self-aware; reflective; understands and embraces reality; acts on constructive feedback; takes actions to learn and grow; values others; knows that I could be wrong; always asks whats mine to own; does not blame/point fingers Hungry works towards excellence on things that matter; takes initiative and ownership; seeks better ways of doing things; fierce resolve in overcoming challenges and achieving desired results; sees the world glass as half-full and has a can-do attitude. Brilliant subject matter experts; great judgement and common sense; Ingenuous and creative when resources are limited. Kind values and exhibits decency; extends grace to others and wants the best for others; practices empathy.
Responsibilities
Provide outstanding service to and build relationships with GOSH Enterprises colleagues every day. Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals. Maintain up to date knowledge on GOSH Enterprises technology and procedures. Compile documentation necessary for effectively fulfilling customer needs. Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful. Follow up with customers to ensure the issue has been resolved. Drive initiatives that improve the service desk. Partner with internal support groups in providing the best service to our colleagues.
Qualifications
Minimum 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework. Associates degree in IT preferred Ability to demonstrate professional verbal communication skills. Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material. Ability to use a headset and to sit for extended periods of time. A+ and Network+ certifications a plus (not required). Strong knowledge of network structure and equipment preferred. Restaurant/Retail support experience preferred. Valid Drivers License required.
Perks and Benefits
Medical, dental, and vision insurance Paid vacation and personal/sick days 401K with company match Voluntary term life insurance for employees, spouses, and children Generous PTO
Additional information
Monday-Friday Onsite position Rotating on-call with flexibility - may involve nights and weekends. Ability to travel to restaurants is required Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Restaurants Referrals increase your chances of interviewing at Gosh Enterprises Inc by 2x Get notified about new Help Desk Support Technician jobs in
Columbus, OH . Recovery Support Technician - Columbus, Ohio 2nd & 3rd shift
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr