The University of Georgia
Overview
Posting Number: S14141P Working Title: IT Associate Director Department: CAES-Information Technology Posting Type: External Location of Vacancy: Athens Area Employment Type: Employee Full/Part time: Full Time Benefits Eligibility: Benefits Eligible FLSA: Exempt FTE: 1.00 Advertised Salary: Commensurate with Experience Proposed Starting Date: 10/13/2025 Open until filled: No Closing Date: 09/30/2025 Additional Schedule Information: Monday-Friday, 8 AM-5 PM with occasional need to support evening and weekend events. Location: Athens Area Credit and P-Card policy, Background Investigation Policy, and related compliance notes are included below. Position Summary
The IT Associate Director is a senior management position responsible for coordinating all direct client support provided by the College of Agricultural and Environmental Sciences’ Athens Campus and Field Service Operations teams. This position guides standardization initiatives, coordinates efforts across teams, leads quality assurance efforts, and directly supervises team managers. Minimum Qualifications
Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience Knowledge, Skills, Abilities and/or Competencies
Demonstrated ability to successfully lead technology implementation teams Strong technical, analytical and problem solving skills Strong interpersonal skills, effective-listening skills, team-building skills Solid project management skills Strong written and verbal communication skills Duties / Responsibilities
Coordinate efforts to standardize operational procedures, processes, and products across all Client Services teams wherever feasible. Oversight, vision, and strategy for the OIT Client Services division including the operations and personnel for the Griffin support team, the Athens campus support team, the Field Operations support team as well as other support teams as directed by the OIT Director. Supervise the operations & staff of the Athens Service Desk. (35%) Represent the interests and needs of Client Services in administrative planning activities, internal and external meetings, client meetings, etc. Assist the OIT Director with special projects and initiatives as needed. (10%) Help Client Services staff establish and achieve professional development goals by mentoring, facilitating open communications, evaluating performance, coordinating training and other development opportunities, and documenting outstanding achievement. (5%) Coordinate Client Services resources to achieve departmental, college, and university goals and initiatives. This includes being responsive and effective in addressing client needs, evaluating new technology for applicability to the operating environment, establishing service delivery standards, and seeking opportunities for providing proactive client support and training. (30%) Manage and create OIT reports of operational metrics, creating and analyzing ticket and survey reports to create useful information for decision making and strategy. Coordinate efforts by all of CAES OIT to measure, monitor, and report the volume, quality, and client satisfaction with the unit’s incident response and service delivery activities. (15%) Manage CAES OIT central webinar accounts and administer CAES Zoom accounts. Oversee VIP webinar creation, support and hosting for signature events and functions as needed. (5%) Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Travis Zetterower Recruitment Contact Email: tzetter@uga.edu Requirements, Policies and Values
EEO Policy: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values: Integrity, Excellence, Accountability, and Respect. Details available in USG Board Policy 8.2.18.1.2 and online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. USG also supports Freedom of Expression per Board Policy 6.5; details at https://www.usg.edu/policymanual/section6/C2653. Background checks: Offers contingent upon completion of a background investigation including criminal background check and credential verification; may include credit and pre-employment drug test where applicable. See UGA Background Check website for details. Credit policy note: A credit check will be required for positions with financial responsibilities; see UGA Credit Background Check website for criteria.
#J-18808-Ljbffr
Posting Number: S14141P Working Title: IT Associate Director Department: CAES-Information Technology Posting Type: External Location of Vacancy: Athens Area Employment Type: Employee Full/Part time: Full Time Benefits Eligibility: Benefits Eligible FLSA: Exempt FTE: 1.00 Advertised Salary: Commensurate with Experience Proposed Starting Date: 10/13/2025 Open until filled: No Closing Date: 09/30/2025 Additional Schedule Information: Monday-Friday, 8 AM-5 PM with occasional need to support evening and weekend events. Location: Athens Area Credit and P-Card policy, Background Investigation Policy, and related compliance notes are included below. Position Summary
The IT Associate Director is a senior management position responsible for coordinating all direct client support provided by the College of Agricultural and Environmental Sciences’ Athens Campus and Field Service Operations teams. This position guides standardization initiatives, coordinates efforts across teams, leads quality assurance efforts, and directly supervises team managers. Minimum Qualifications
Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience Knowledge, Skills, Abilities and/or Competencies
Demonstrated ability to successfully lead technology implementation teams Strong technical, analytical and problem solving skills Strong interpersonal skills, effective-listening skills, team-building skills Solid project management skills Strong written and verbal communication skills Duties / Responsibilities
Coordinate efforts to standardize operational procedures, processes, and products across all Client Services teams wherever feasible. Oversight, vision, and strategy for the OIT Client Services division including the operations and personnel for the Griffin support team, the Athens campus support team, the Field Operations support team as well as other support teams as directed by the OIT Director. Supervise the operations & staff of the Athens Service Desk. (35%) Represent the interests and needs of Client Services in administrative planning activities, internal and external meetings, client meetings, etc. Assist the OIT Director with special projects and initiatives as needed. (10%) Help Client Services staff establish and achieve professional development goals by mentoring, facilitating open communications, evaluating performance, coordinating training and other development opportunities, and documenting outstanding achievement. (5%) Coordinate Client Services resources to achieve departmental, college, and university goals and initiatives. This includes being responsive and effective in addressing client needs, evaluating new technology for applicability to the operating environment, establishing service delivery standards, and seeking opportunities for providing proactive client support and training. (30%) Manage and create OIT reports of operational metrics, creating and analyzing ticket and survey reports to create useful information for decision making and strategy. Coordinate efforts by all of CAES OIT to measure, monitor, and report the volume, quality, and client satisfaction with the unit’s incident response and service delivery activities. (15%) Manage CAES OIT central webinar accounts and administer CAES Zoom accounts. Oversee VIP webinar creation, support and hosting for signature events and functions as needed. (5%) Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Travis Zetterower Recruitment Contact Email: tzetter@uga.edu Requirements, Policies and Values
EEO Policy: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values: Integrity, Excellence, Accountability, and Respect. Details available in USG Board Policy 8.2.18.1.2 and online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. USG also supports Freedom of Expression per Board Policy 6.5; details at https://www.usg.edu/policymanual/section6/C2653. Background checks: Offers contingent upon completion of a background investigation including criminal background check and credential verification; may include credit and pre-employment drug test where applicable. See UGA Background Check website for details. Credit policy note: A credit check will be required for positions with financial responsibilities; see UGA Credit Background Check website for criteria.
#J-18808-Ljbffr