Inside Higher Ed
Overview
Join to apply for the
IT Associate Director
role at
Inside Higher Ed . Posting Details
Posting Number: S14141P Working Title: IT Associate Director Department: CAES-Information Technology Location of Vacancy: Athens Area Employment Type: Employee (Full Time) Full/Part Time: Full Time Benefits Eligibility: Benefits Eligible Proposed Starting Date: 10/13/2025 Posting Date: 09/17/2025 Open Until Filled: No Closing Date: 09/30/2025 Advertised Salary: Commensurate with Experience About The University Of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. UGA is ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including the newly established School of Medicine. Posting Type:
External Retirement Plan:
TRS or ORP EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement:
Integrity, Excellence, Accountability, and Respect. Details on the USG Core Values and Code of Conduct are available online. Additional policies on Freedom of Expression are available online. Classification Title:
IT Manager FLSA:
Exempt Minimum Qualifications:
Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience
Position Summary
The IT Associate Director is a senior management position responsible for coordinating all direct client support provided by the College of Agricultural and Environmental Sciences’ Athens Campus and Field Service Operations teams. This position guides standardization initiatives, coordinates efforts across teams, leads quality assurance efforts, and directly supervises team managers.
Knowledge, Skills, Abilities And/or Competencies
Demonstrated ability to successfully lead technology implementation teams; strong technical, analytical and problem solving skills; strong interpersonal skills, effective-listening skills, team-building skills; solid project management skills; strong written and verbal communication skills.
Physical Demands
Sit at a workstation for long periods of time. Occasional lifting or moving of computers, servers, network equipment, racks, etc. Driving.
Responsibilities and Duties
Coordinate efforts to standardize operational procedures, processes, and products across all Client Services teams wherever feasible. Oversight, vision, and strategy for the OIT Client Services division including the operations and personnel for the Griffin support team, the Athens campus support team, the Field Operations support team as well as other support teams as directed by the OIT Director. Supervise the operations & staff of the Athens Service Desk. Represent the interests and needs of Client Services in administrative planning activities, internal and external meetings, client meetings, etc. Assist the OIT Director with special projects and initiatives as needed. Help Client Services staff establish and achieve professional development goals by mentoring, facilitating open communications, evaluating performance, coordinating training and other development opportunities, and documenting outstanding achievement. Coordinate Client Services resources to achieve departmental, college, and university goals and initiatives. This includes being responsive and effective in addressing client needs, evaluating new technology for applicability to the operating environment, establishing service delivery standards, and seeking opportunities for providing proactive client support and training. Manage and create OIT reports of operational metrics, creating and analyzing ticket and survey reports to create useful information for decision making and strategy. Coordinate efforts by all of CAES OIT to measure, monitor, and report the volume, quality, and client satisfaction with the unit’s incident response and service delivery activities. Manage CAES OIT central webinar accounts and administer CAES Zoom accounts. Oversee VIP webinar creation, support and hosting for signature events and functions as needed.
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name:
Travis Zetterower Recruitment Contact Email:
tzetter@uga.edu
#J-18808-Ljbffr
Join to apply for the
IT Associate Director
role at
Inside Higher Ed . Posting Details
Posting Number: S14141P Working Title: IT Associate Director Department: CAES-Information Technology Location of Vacancy: Athens Area Employment Type: Employee (Full Time) Full/Part Time: Full Time Benefits Eligibility: Benefits Eligible Proposed Starting Date: 10/13/2025 Posting Date: 09/17/2025 Open Until Filled: No Closing Date: 09/30/2025 Advertised Salary: Commensurate with Experience About The University Of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. UGA is ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including the newly established School of Medicine. Posting Type:
External Retirement Plan:
TRS or ORP EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement:
Integrity, Excellence, Accountability, and Respect. Details on the USG Core Values and Code of Conduct are available online. Additional policies on Freedom of Expression are available online. Classification Title:
IT Manager FLSA:
Exempt Minimum Qualifications:
Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience
Position Summary
The IT Associate Director is a senior management position responsible for coordinating all direct client support provided by the College of Agricultural and Environmental Sciences’ Athens Campus and Field Service Operations teams. This position guides standardization initiatives, coordinates efforts across teams, leads quality assurance efforts, and directly supervises team managers.
Knowledge, Skills, Abilities And/or Competencies
Demonstrated ability to successfully lead technology implementation teams; strong technical, analytical and problem solving skills; strong interpersonal skills, effective-listening skills, team-building skills; solid project management skills; strong written and verbal communication skills.
Physical Demands
Sit at a workstation for long periods of time. Occasional lifting or moving of computers, servers, network equipment, racks, etc. Driving.
Responsibilities and Duties
Coordinate efforts to standardize operational procedures, processes, and products across all Client Services teams wherever feasible. Oversight, vision, and strategy for the OIT Client Services division including the operations and personnel for the Griffin support team, the Athens campus support team, the Field Operations support team as well as other support teams as directed by the OIT Director. Supervise the operations & staff of the Athens Service Desk. Represent the interests and needs of Client Services in administrative planning activities, internal and external meetings, client meetings, etc. Assist the OIT Director with special projects and initiatives as needed. Help Client Services staff establish and achieve professional development goals by mentoring, facilitating open communications, evaluating performance, coordinating training and other development opportunities, and documenting outstanding achievement. Coordinate Client Services resources to achieve departmental, college, and university goals and initiatives. This includes being responsive and effective in addressing client needs, evaluating new technology for applicability to the operating environment, establishing service delivery standards, and seeking opportunities for providing proactive client support and training. Manage and create OIT reports of operational metrics, creating and analyzing ticket and survey reports to create useful information for decision making and strategy. Coordinate efforts by all of CAES OIT to measure, monitor, and report the volume, quality, and client satisfaction with the unit’s incident response and service delivery activities. Manage CAES OIT central webinar accounts and administer CAES Zoom accounts. Oversee VIP webinar creation, support and hosting for signature events and functions as needed.
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name:
Travis Zetterower Recruitment Contact Email:
tzetter@uga.edu
#J-18808-Ljbffr