Andaz Miami Beach
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach is now recruiting a Reservations Lead to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Job Duties Answering reservations lead calls Managing extranet maintenance and guest messaging Managing guest emails and shared reservation email inbox Servicing guest requests through Hyatt systems Coordinate and communicate with multiple departments to service guest preferences Ability to manage phone calls and reservations tasks congruently, for example reviewing arrivals daily to ensure guest preferences are honored Take on additional projects and tasks as needed to assist with VIP, Front Office, Revenue Management, Sales and Events Qualifications
Proficient in servicing guest requests through Hyatt systems Knowledge of Opera, Reserve, Revinate preferred Sales skills mandatory Strong telecommunication skills preferred Ability to communicate in multiple languages, even if using translation services (i.e. Google Translate) Ability to manage phone calls and reservations tasks congruently As an Andaz Miami Beach colleague, you will enjoy the following benefits:
· Free room nights, Discounted and Friends & Family Room Rates · Medical, Dental, and Vision Insurance with only a 30-day waiting period! · 401K with company match · Free Parking · Generous Paid Time Off · Paid Family Bonding Time and Adoption Assistance · Tuition Reimbursement · Employee Stock Purchase Plan · Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort -
Apply now!
Job Duties Answering reservations lead calls Managing extranet maintenance and guest messaging Managing guest emails and shared reservation email inbox Servicing guest requests through Hyatt systems Coordinate and communicate with multiple departments to service guest preferences Ability to manage phone calls and reservations tasks congruently, for example reviewing arrivals daily to ensure guest preferences are honored Take on additional projects and tasks as needed to assist with VIP, Front Office, Revenue Management, Sales and Events Qualifications
Proficient in servicing guest requests through Hyatt systems Knowledge of Opera, Reserve, Revinate preferred Sales skills mandatory Strong telecommunication skills preferred Ability to communicate in multiple languages, even if using translation services (i.e. Google Translate) Ability to manage phone calls and reservations tasks congruently As an Andaz Miami Beach colleague, you will enjoy the following benefits:
· Free room nights, Discounted and Friends & Family Room Rates · Medical, Dental, and Vision Insurance with only a 30-day waiting period! · 401K with company match · Free Parking · Generous Paid Time Off · Paid Family Bonding Time and Adoption Assistance · Tuition Reimbursement · Employee Stock Purchase Plan · Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort -
Apply now!