Wonder
Overview
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery) Optimize labor deployment, throughput, and service execution to meet evolving business needs Ensure strict adherence to labor, food safety, team member safety, and compliance standards Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence Set and drive key operational KPIs, ensuring alignment across internal and external contributors
Manage Team and Partner Performance Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff) Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof Address performance issues respectfully and quickly using coaching and performance tools Ensure compliance with state and federal labor laws Drive Business Results & Own the P&L Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities Build action plans around local performance insights, customer feedback, and operational trends Grow the Business Own and drive company talent pipelines with a strong focus on succession building and readiness Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout Manage Partnerships & Represent the Wonder Brand Serve as the on-site point of contact for brand partners, vendors, and contracted operators Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience Represent Wonder in local community and business interactions, helping to grow our reputation and customer base Who You Are
A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services Proven leadership background and track record of progressive growth and advancement Demonstrated success in full P&L ownership, KPI management, and driving operational results A proactive problem solver who thrives in fast-paced, ambiguous environments Comfortable managing hybrid workforces across employees and contracted vendors/partners Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool) Role Details
Salary Range: $95,000 per year - $109,500 per year Location: NEW YORK, NY Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan Employer match for Health Savings Account (HSA) Learning and Development opportunities to advance your career Employee Stock Employee Discount Note: Some of our benefits vary by state and depend on the number of hours you work. Qualifications
AEDT note: An Automated Employment Decision Tool is used to assess applicants. See privacy policy for more information. We retain your personal information for as long as necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if required by law. A final note: Wonder hires with an objective lens and is committed to fair hiring practices that do not discriminate based on protected characteristics. If you have a disability, please let us know how we can accommodate.
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As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery) Optimize labor deployment, throughput, and service execution to meet evolving business needs Ensure strict adherence to labor, food safety, team member safety, and compliance standards Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence Set and drive key operational KPIs, ensuring alignment across internal and external contributors
Manage Team and Partner Performance Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff) Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof Address performance issues respectfully and quickly using coaching and performance tools Ensure compliance with state and federal labor laws Drive Business Results & Own the P&L Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities Build action plans around local performance insights, customer feedback, and operational trends Grow the Business Own and drive company talent pipelines with a strong focus on succession building and readiness Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout Manage Partnerships & Represent the Wonder Brand Serve as the on-site point of contact for brand partners, vendors, and contracted operators Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience Represent Wonder in local community and business interactions, helping to grow our reputation and customer base Who You Are
A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services Proven leadership background and track record of progressive growth and advancement Demonstrated success in full P&L ownership, KPI management, and driving operational results A proactive problem solver who thrives in fast-paced, ambiguous environments Comfortable managing hybrid workforces across employees and contracted vendors/partners Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool) Role Details
Salary Range: $95,000 per year - $109,500 per year Location: NEW YORK, NY Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan Employer match for Health Savings Account (HSA) Learning and Development opportunities to advance your career Employee Stock Employee Discount Note: Some of our benefits vary by state and depend on the number of hours you work. Qualifications
AEDT note: An Automated Employment Decision Tool is used to assess applicants. See privacy policy for more information. We retain your personal information for as long as necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if required by law. A final note: Wonder hires with an objective lens and is committed to fair hiring practices that do not discriminate based on protected characteristics. If you have a disability, please let us know how we can accommodate.
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