AYR Wellness Inc.
Overview
AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.
Job Summary: The Assistant Store Manager collaborates with the Store Manager and leadership team to develop, document, and implement practices, policies, and strategies that support a performance and results-driven culture. This role oversees daily operations of the dispensary and handles the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Responsibilities
Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the appropriate entity.
Administer routine inspections to maintain an accurate inventory of all cannabis products.
Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees.
Ensure that all procedures are updated in store to provide best practice for staff and patients.
Train dispensary staff to ensure consistent performance and knowledge of company standard operating procedures, product knowledge, and best practices for dispensary personnel.
Ensure Key Performance Indicators are captured.
Manage daily financial reporting requirements and oversee cash handling procedures.
Develop and maintain a schedule of all dispensary staff.
Communicate patient incidents or complaints to the Store Manager, Regional Dispensary Manager, or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensuring confidentiality of protected health information and financial information.
Oversee patient education and counseling programs; review and revise information disseminated regarding conditions and cannabis products as appropriate.
Assist in implementing the strategic plan to guide the dispensary’s operation and expansion with direction from the Regional Dispensary Manager.
Maintain awareness of external and internal competitive landscape and opportunities for improvement.
Assist in ensuring compliance with all relevant statutes, regulations, and directives as well as best practices.
Strive for patient satisfaction and maintain a patient-friendly environment in the dispensary.
Ensure 100% traceability from product reception to sale to customer.
Notify the Compliance team and Head of Retail in the event of a high-risk customer complaint.
Maintain store appearance, cleanliness, safety, and guest readiness of all areas, including restrooms.
Qualifications
Must meet minimum age requirements as determined by local, state, and federal requirements.
Must complete background check as required by local, state, and federal requirements.
Maintain regular and punctual attendance.
Physical aptitude and health necessary to perform manual tasks; may include lifting up to 75 lbs and pushing/pulling up to 100 lbs.
Education: High School Diploma or GED required; Bachelor’s degree or equivalent preferred.
Experience
1-3 years in retail, customer care, or equivalent leadership role.
Knowledge, Skills and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for customers; builds trustful relationships and is approachable.
Relationship Building: Provides authentic feedback, fosters trust, and encourages collaboration and continuous improvement.
Functional/Technical Skill: Possesses knowledge and skills to perform at a high level and supports the company’s mission.
Direct reports: No direct reports, but leads project teams.
Working conditions
Work is primarily performed in a dispensary setting; environment may be odorous and loud due to filtration systems, with temperature fluctuations.
Frequent contact with staff, vendors, and customers; may involve dealing with law enforcement and state inspectors.
Physical requirements
Ability to communicate clearly with customers and caregivers regarding medical conditions and product information.
Proficiency with computer/POS systems and general office equipment.
Ability to remain stationary when checking in customers or operating the register.
Frequent movement of dispensary products/totes up to 30 lbs.
Ability to twist, turn, bend, stand, and walk as required to perform duties.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Manufacturing
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Job Summary: The Assistant Store Manager collaborates with the Store Manager and leadership team to develop, document, and implement practices, policies, and strategies that support a performance and results-driven culture. This role oversees daily operations of the dispensary and handles the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Responsibilities
Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the appropriate entity.
Administer routine inspections to maintain an accurate inventory of all cannabis products.
Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees.
Ensure that all procedures are updated in store to provide best practice for staff and patients.
Train dispensary staff to ensure consistent performance and knowledge of company standard operating procedures, product knowledge, and best practices for dispensary personnel.
Ensure Key Performance Indicators are captured.
Manage daily financial reporting requirements and oversee cash handling procedures.
Develop and maintain a schedule of all dispensary staff.
Communicate patient incidents or complaints to the Store Manager, Regional Dispensary Manager, or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensuring confidentiality of protected health information and financial information.
Oversee patient education and counseling programs; review and revise information disseminated regarding conditions and cannabis products as appropriate.
Assist in implementing the strategic plan to guide the dispensary’s operation and expansion with direction from the Regional Dispensary Manager.
Maintain awareness of external and internal competitive landscape and opportunities for improvement.
Assist in ensuring compliance with all relevant statutes, regulations, and directives as well as best practices.
Strive for patient satisfaction and maintain a patient-friendly environment in the dispensary.
Ensure 100% traceability from product reception to sale to customer.
Notify the Compliance team and Head of Retail in the event of a high-risk customer complaint.
Maintain store appearance, cleanliness, safety, and guest readiness of all areas, including restrooms.
Qualifications
Must meet minimum age requirements as determined by local, state, and federal requirements.
Must complete background check as required by local, state, and federal requirements.
Maintain regular and punctual attendance.
Physical aptitude and health necessary to perform manual tasks; may include lifting up to 75 lbs and pushing/pulling up to 100 lbs.
Education: High School Diploma or GED required; Bachelor’s degree or equivalent preferred.
Experience
1-3 years in retail, customer care, or equivalent leadership role.
Knowledge, Skills and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for customers; builds trustful relationships and is approachable.
Relationship Building: Provides authentic feedback, fosters trust, and encourages collaboration and continuous improvement.
Functional/Technical Skill: Possesses knowledge and skills to perform at a high level and supports the company’s mission.
Direct reports: No direct reports, but leads project teams.
Working conditions
Work is primarily performed in a dispensary setting; environment may be odorous and loud due to filtration systems, with temperature fluctuations.
Frequent contact with staff, vendors, and customers; may involve dealing with law enforcement and state inspectors.
Physical requirements
Ability to communicate clearly with customers and caregivers regarding medical conditions and product information.
Proficiency with computer/POS systems and general office equipment.
Ability to remain stationary when checking in customers or operating the register.
Frequent movement of dispensary products/totes up to 30 lbs.
Ability to twist, turn, bend, stand, and walk as required to perform duties.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Manufacturing
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