Hyatt
Night Audit Relief / Front Office Supervisor
We are hiring a Night Audit Relief / Front Office Supervisor. The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during “graveyard” shift along with day time Front Office Supervisor duties. Responsibilities: Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals. Reconcile and complete all daily front desk agents’ work. Run Find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts. Check guests in and/or out. Operate/handle telephone lines. Escort incoming guests to their rooms when feasible. Additional duties as necessary and assigned. Carry out any reasonable request by Management that is capable of being performed. Supervisory Skills And Abilities.
Ability to make decisions based on set policies and procedures. Oral and written communications skills. Good telephone etiquette. We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
#J-18808-Ljbffr
We are hiring a Night Audit Relief / Front Office Supervisor. The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during “graveyard” shift along with day time Front Office Supervisor duties. Responsibilities: Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals. Reconcile and complete all daily front desk agents’ work. Run Find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts. Check guests in and/or out. Operate/handle telephone lines. Escort incoming guests to their rooms when feasible. Additional duties as necessary and assigned. Carry out any reasonable request by Management that is capable of being performed. Supervisory Skills And Abilities.
Ability to make decisions based on set policies and procedures. Oral and written communications skills. Good telephone etiquette. We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
#J-18808-Ljbffr