STERIS Instrument Management Services - EMEA
Equipment Service Technician
STERIS Instrument Management Services - EMEA, Boston, Massachusetts, us, 02298
Overview
Equipment Service Technician at STERIS Instrument Management Services - EMEA. As a Life Sciences Equipment Service Technician, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Science products, including medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment. What You Will Do
Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues expediently. Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner. Troubleshoot, repair, modify, overhaul, or refurbish standard and special‑purpose equipment and systems components. Ensure a positive Customer experience by providing timely preventative maintenance, service calls, warranty calls, field upgrade programs, and perform minor installations as required. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in the assigned territory. Identify sales opportunities, communicate leads to management and sales staff, and be a positive ambassador for STERIS at Customer sites. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization for opportunity identification, sizing, and utility requirements. The Experience, Skills And Abilities Needed
Required: High School diploma with 2 years of relevant experience (mechanical, electrical, plumbing, etc.). Ability to work flexible hours, sometimes outside “normal business hours.” Must live within 50 miles of the center of the territory. Must be able to lift up to 25 pounds and push wheeled transporters up to about 50 pounds. Must be able to comply with hospital/customer credentialing requirements. Preferred: Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience. General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices). Other: Excellent interpersonal and Customer communication skills. Strong technical and troubleshooting skills. What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Base Salary + Incentive Compensation Program Company Provided Vehicle + Cell Phone + Laptop Hands-on Training Program Paid Time Off + 9 Corporate Holidays Per Year Excellent Healthcare, Dental, and Vision Benefits Healthcare and Dependent Flexible Spending Accounts Long/Short Term Disability Coverage 401(k) with a Company Match Parental Leave Tuition Reimbursement Program Additional Add-On Benefits/Discounts Pay range for this opportunity is $53,000.00 - $74,287.50. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, and other considerations. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and affirmative action to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex, sexual orientation, gender identity, and any other category protected by law. The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
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Equipment Service Technician at STERIS Instrument Management Services - EMEA. As a Life Sciences Equipment Service Technician, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Science products, including medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment. What You Will Do
Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues expediently. Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner. Troubleshoot, repair, modify, overhaul, or refurbish standard and special‑purpose equipment and systems components. Ensure a positive Customer experience by providing timely preventative maintenance, service calls, warranty calls, field upgrade programs, and perform minor installations as required. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in the assigned territory. Identify sales opportunities, communicate leads to management and sales staff, and be a positive ambassador for STERIS at Customer sites. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization for opportunity identification, sizing, and utility requirements. The Experience, Skills And Abilities Needed
Required: High School diploma with 2 years of relevant experience (mechanical, electrical, plumbing, etc.). Ability to work flexible hours, sometimes outside “normal business hours.” Must live within 50 miles of the center of the territory. Must be able to lift up to 25 pounds and push wheeled transporters up to about 50 pounds. Must be able to comply with hospital/customer credentialing requirements. Preferred: Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience. General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices). Other: Excellent interpersonal and Customer communication skills. Strong technical and troubleshooting skills. What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Base Salary + Incentive Compensation Program Company Provided Vehicle + Cell Phone + Laptop Hands-on Training Program Paid Time Off + 9 Corporate Holidays Per Year Excellent Healthcare, Dental, and Vision Benefits Healthcare and Dependent Flexible Spending Accounts Long/Short Term Disability Coverage 401(k) with a Company Match Parental Leave Tuition Reimbursement Program Additional Add-On Benefits/Discounts Pay range for this opportunity is $53,000.00 - $74,287.50. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, and other considerations. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and affirmative action to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex, sexual orientation, gender identity, and any other category protected by law. The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
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