Customer Operations
Lead Analyst, Data Insights – AI Power Apps
Customer Operations, Greenwood Village, Colorado, United States
Overview
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum. At Spectrum, we keep our customers connected across a 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for. BE PART OF THE CONNECTION As a
Lead Data Insights Analyst
on the OAI team, you’ll leverage existing data sources and create new analysis methods. Your work will extract meaningful information from data and provide the business with actionable recommendations to drive outcomes. WHAT OUR LEAD DATA INSIGHTS ANALYSTS ENJOY MOST Analyzing business/operational processes, identifying areas for improving efficiency, Customer experience by injection of
Robotic Process Automation and AI agents using Power Platforms. Monitoring and measuring efficiency gains and then scaling it across the organization. Providing metrics definition, data visualizations, and ETL requirements Interpreting data, formulating hypotheses, and developing an analytical approach to meet business requirements Using data visualization and presentations to communicate results and make recommendations If you enjoy demonstrating your ability to analyze, interpret, and present data in-depth, this could be the role for you. You’ll continually expand your knowledge and expertise while growing your career with Spectrum. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Experience : 7+ years’ experience working within a data platform/data analysis environment 7+ years’ experience in a customer facing products/services environment Education : Bachelor’s degree in computer science, engineering or related field, or equivalent experience Skills : Mastery in SQL and Python Experience in deploying solutions in the Microsoft
Power apps
ecosystem, utilizing tools such as Power Automate, and Co-Pilot Studio. Experience on 2 or more of SharePoint, Dataverse, and Azure/Fabric ecosystems. Understanding of AI tools including Prompt Engineering and RAG frameworks. Dev OPS/orchestration experience in AWS or Azure. Abilities : Analyze and interpret data Make decisions and solve problems while working under pressure Understand how decisions impact scalability and customer experience Advanced written and verbal communication skills A commitment to improving Customer experience Hybrid Schedule : Four in-office days weekly Preferred: Hands-on experience developing and deploying solutions in the Microsoft Power Platform (Power Apps, Power Automate, Co-Pilot Studio). A knack for creativity and an eye for design; UX/UI design experience is a plus, especially in creating intuitive, user-friendly applications SPECTRUM CONNECTS YOU TO MORE Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed Supportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed Apply now, connect a friend to this opportunity or sign up for job alerts! CDA335 2025-60751 2025 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive
pay and benefits
package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. The base pay for this position generally is between
$88,330.00 and $156,530.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum. At Spectrum, we keep our customers connected across a 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for. BE PART OF THE CONNECTION As a
Lead Data Insights Analyst
on the OAI team, you’ll leverage existing data sources and create new analysis methods. Your work will extract meaningful information from data and provide the business with actionable recommendations to drive outcomes. WHAT OUR LEAD DATA INSIGHTS ANALYSTS ENJOY MOST Analyzing business/operational processes, identifying areas for improving efficiency, Customer experience by injection of
Robotic Process Automation and AI agents using Power Platforms. Monitoring and measuring efficiency gains and then scaling it across the organization. Providing metrics definition, data visualizations, and ETL requirements Interpreting data, formulating hypotheses, and developing an analytical approach to meet business requirements Using data visualization and presentations to communicate results and make recommendations If you enjoy demonstrating your ability to analyze, interpret, and present data in-depth, this could be the role for you. You’ll continually expand your knowledge and expertise while growing your career with Spectrum. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Experience : 7+ years’ experience working within a data platform/data analysis environment 7+ years’ experience in a customer facing products/services environment Education : Bachelor’s degree in computer science, engineering or related field, or equivalent experience Skills : Mastery in SQL and Python Experience in deploying solutions in the Microsoft
Power apps
ecosystem, utilizing tools such as Power Automate, and Co-Pilot Studio. Experience on 2 or more of SharePoint, Dataverse, and Azure/Fabric ecosystems. Understanding of AI tools including Prompt Engineering and RAG frameworks. Dev OPS/orchestration experience in AWS or Azure. Abilities : Analyze and interpret data Make decisions and solve problems while working under pressure Understand how decisions impact scalability and customer experience Advanced written and verbal communication skills A commitment to improving Customer experience Hybrid Schedule : Four in-office days weekly Preferred: Hands-on experience developing and deploying solutions in the Microsoft Power Platform (Power Apps, Power Automate, Co-Pilot Studio). A knack for creativity and an eye for design; UX/UI design experience is a plus, especially in creating intuitive, user-friendly applications SPECTRUM CONNECTS YOU TO MORE Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed Supportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed Apply now, connect a friend to this opportunity or sign up for job alerts! CDA335 2025-60751 2025 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive
pay and benefits
package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. The base pay for this position generally is between
$88,330.00 and $156,530.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
#J-18808-Ljbffr