EXPRESS
Overview
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com. Store
Store Name: Potomac Mills Responsibilities
The Store Manager role is twofold: to drive and guide all aspects of the customer experience and store operations, and to identify, develop, and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of talent and customer experience as well as productivity and performance against key metrics. Key Responsibilities
Talent
Attract, develop and retain top talent Support an environment encouraging an exceptionally high level of store morale Focus all store associates on teamwork and a "one team" mentality Coach, teach, recognize, and manage performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high-performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates Customer and Associate Experience
Deliver an exceptional customer experience consistently Lead, model, teach, and coach for consistent customer engagement according to the Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs, and educate the team on all areas of customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by identifying issues and taking initiative to resolve them Drive loyalty and credit card acquisition through an engaged store team Create a positive in-store experience through visual standards Execution
Analyze the business and execute clear action plans that optimize results Manage all aspects of daily store operations Ensure store associates have clarity on goals and action plans Direct workload and ensure execution of plans and strategies across the store Ensure adherence to Company Policies and the safety of store associates and customers Direct merchandise flow, such as shipment, replenishment, and omni-channel operations Optimize sales/operations by leading associates to execute merchandising strategies, operations, loyalty programs and other company initiatives Ensure effective scheduling with the right associate in the right place at the right time Manage controllable expenses and ensure loss prevention and safety standards Essential Qualifications
Three to five years of store management experience, including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically, as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (Skills and Abilities)
Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Closing
This role is governed by applicable privacy and equal employment laws. PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com with your request and contact information. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Unless there is a signed Master Service Agreement and HR approval, PHOENIX will not consider or approve payment to third parties for hires made. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com. Store
Store Name: Potomac Mills Responsibilities
The Store Manager role is twofold: to drive and guide all aspects of the customer experience and store operations, and to identify, develop, and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of talent and customer experience as well as productivity and performance against key metrics. Key Responsibilities
Talent
Attract, develop and retain top talent Support an environment encouraging an exceptionally high level of store morale Focus all store associates on teamwork and a "one team" mentality Coach, teach, recognize, and manage performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high-performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates Customer and Associate Experience
Deliver an exceptional customer experience consistently Lead, model, teach, and coach for consistent customer engagement according to the Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs, and educate the team on all areas of customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by identifying issues and taking initiative to resolve them Drive loyalty and credit card acquisition through an engaged store team Create a positive in-store experience through visual standards Execution
Analyze the business and execute clear action plans that optimize results Manage all aspects of daily store operations Ensure store associates have clarity on goals and action plans Direct workload and ensure execution of plans and strategies across the store Ensure adherence to Company Policies and the safety of store associates and customers Direct merchandise flow, such as shipment, replenishment, and omni-channel operations Optimize sales/operations by leading associates to execute merchandising strategies, operations, loyalty programs and other company initiatives Ensure effective scheduling with the right associate in the right place at the right time Manage controllable expenses and ensure loss prevention and safety standards Essential Qualifications
Three to five years of store management experience, including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically, as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (Skills and Abilities)
Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Closing
This role is governed by applicable privacy and equal employment laws. PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com with your request and contact information. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Unless there is a signed Master Service Agreement and HR approval, PHOENIX will not consider or approve payment to third parties for hires made. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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