Land of Lincoln Goodwill Industries, Inc.
Overview
Job Title : Store Manager Department : Donated Goods Retail Reports To : District Manager Classification : Exempt EEO-1 Category : First/mid-level officials and managers Safety Sensitive : Yes Supervises : Assistant Store Managers, Store Supervisors, and other store personnel Job Summary
Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical. Essential Job Duties
Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported Communicates the organization’s mission, vision, and values and promotes diversity Trains, coaches, and provides feedback to strengthen and develop staff skills Ensures staff follows policies and procedures Responsible for maintaining compliance with all applicable employment laws and regulations Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues Demonstrates leadership and positive role modeling for staff Effectively manages time and monitors staff time to ensure that work is completed Ensures the completion of job duties Oversees maintenance and care of equipment, machinery, and facilities Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department Develops business plan, manages store’s expenses, and oversees the budget Maximizes the store’s financial performance and achieves desired results Drives operational improvements Maintains quality control in retail operations Contributes to team success by involving others in work processes, decisions, and actions Fills in for store staff as needed Travels to locations within the LLGI territory to support the organization's needs Responsible for all aspects of store operations whether is physically present at the assigned location or not Ensures that the customer perspective is a driving force behind customer satisfaction Seeks to understand the customer’s circumstances, problems, expectations, and needs Supports the needs of the customer by providing donated goods in a timely manner Identifies customer service issues and creates solutions Builds customer awareness around LLGI’s mission Identifies and corrects conditions that affect employee and customer safety Complies with safety standards Identifies opportunities, and generates ideas to improve sales floor objectives Initiates action to maintain daily sales target Partners with retail operations team to identify, assess, create, and implement process improvement Embraces the mission, vision, and values of LLGI Initiates action to accomplish objectives in a proactive manner Seeks to understand individual differences and values to build workplace relationship Learns and applies new job-related information promptly Performs other duties as required or assigned Competencies
Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building Trust Education, Experience, And Expectations
Requires high school diploma or equivalent Requires 3 years of retail experience with a minimum of one-year management or supervisory experience Requires understanding of profit and loss statement Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation Knowledge, Skills, And Abilities
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Conveys information clearly through verbal and written communication Works independently while fostering a strong team atmosphere Demonstrates professionalism Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization Interacts with people in a manner that enhances their dignity, privacy and confidentiality Requires a high level of professionalism, integrity, business conduct and ethical behavior Understands and follows LLGI policies and procedures Requires ability to be consistently at work and on time on scheduled work days Embraces the mission, vision and values of LLGI Physical Requirements
Requires ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds Bend and reach into gaylords up to five (5) feet high Push carts weighing up to 150 pounds Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Requires the ability to stand for extended periods Requires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects Requires visual acuity to evaluate donated items for quality Requires ability to identify smells to evaluate donations for undesirable odors Subject to transfer to other locations within the LLGI territory Environmental Conditions
Works in an office, light warehouse, store showroom, and surrounding grounds environments with exposure to heat and cold Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Fast-paced environment with short deadlines and regular instances of critical or unusual situations Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens Requires frequent travel to LLGI locations Tools and Equipment
Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment Personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and forklifts (if applicable to the location), company vehicles Note:
This version preserves core information and presents it in a structured, accessible format skipping the extra postings and obtrusive boilerplate found in the original.
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Job Title : Store Manager Department : Donated Goods Retail Reports To : District Manager Classification : Exempt EEO-1 Category : First/mid-level officials and managers Safety Sensitive : Yes Supervises : Assistant Store Managers, Store Supervisors, and other store personnel Job Summary
Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical. Essential Job Duties
Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported Communicates the organization’s mission, vision, and values and promotes diversity Trains, coaches, and provides feedback to strengthen and develop staff skills Ensures staff follows policies and procedures Responsible for maintaining compliance with all applicable employment laws and regulations Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues Demonstrates leadership and positive role modeling for staff Effectively manages time and monitors staff time to ensure that work is completed Ensures the completion of job duties Oversees maintenance and care of equipment, machinery, and facilities Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department Develops business plan, manages store’s expenses, and oversees the budget Maximizes the store’s financial performance and achieves desired results Drives operational improvements Maintains quality control in retail operations Contributes to team success by involving others in work processes, decisions, and actions Fills in for store staff as needed Travels to locations within the LLGI territory to support the organization's needs Responsible for all aspects of store operations whether is physically present at the assigned location or not Ensures that the customer perspective is a driving force behind customer satisfaction Seeks to understand the customer’s circumstances, problems, expectations, and needs Supports the needs of the customer by providing donated goods in a timely manner Identifies customer service issues and creates solutions Builds customer awareness around LLGI’s mission Identifies and corrects conditions that affect employee and customer safety Complies with safety standards Identifies opportunities, and generates ideas to improve sales floor objectives Initiates action to maintain daily sales target Partners with retail operations team to identify, assess, create, and implement process improvement Embraces the mission, vision, and values of LLGI Initiates action to accomplish objectives in a proactive manner Seeks to understand individual differences and values to build workplace relationship Learns and applies new job-related information promptly Performs other duties as required or assigned Competencies
Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building Trust Education, Experience, And Expectations
Requires high school diploma or equivalent Requires 3 years of retail experience with a minimum of one-year management or supervisory experience Requires understanding of profit and loss statement Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation Knowledge, Skills, And Abilities
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Conveys information clearly through verbal and written communication Works independently while fostering a strong team atmosphere Demonstrates professionalism Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization Interacts with people in a manner that enhances their dignity, privacy and confidentiality Requires a high level of professionalism, integrity, business conduct and ethical behavior Understands and follows LLGI policies and procedures Requires ability to be consistently at work and on time on scheduled work days Embraces the mission, vision and values of LLGI Physical Requirements
Requires ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds Bend and reach into gaylords up to five (5) feet high Push carts weighing up to 150 pounds Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Requires the ability to stand for extended periods Requires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects Requires visual acuity to evaluate donated items for quality Requires ability to identify smells to evaluate donations for undesirable odors Subject to transfer to other locations within the LLGI territory Environmental Conditions
Works in an office, light warehouse, store showroom, and surrounding grounds environments with exposure to heat and cold Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Fast-paced environment with short deadlines and regular instances of critical or unusual situations Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens Requires frequent travel to LLGI locations Tools and Equipment
Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment Personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and forklifts (if applicable to the location), company vehicles Note:
This version preserves core information and presents it in a structured, accessible format skipping the extra postings and obtrusive boilerplate found in the original.
#J-18808-Ljbffr