Wonder
Overview
Join to apply for the
Bench Senior Operations Leader
role at
Wonder Base pay range and role details are provided below. This description reflects the responsibilities, qualifications, and role specifics for the position. Base pay range
$95,000.00/yr - $109,500.00/yr About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry. The Wonder app enables diners to mix and match dishes from Made by Wonder restaurants, order from neighborhood gems, and enjoy made-to-order meals at our brick-and-mortar locations across the East Coast with fast and free delivery. Wonder is backed by top-tier venture capitalists and focuses on technology, culinary excellence, and logistics to make great food more accessible. About the role
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes beyond food service. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L like a true General Manager. Success requires operational dexterity to navigate staffing decisions, vendor relations, and cross-functional initiatives. You’ll manage employees and contract partners, drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or related fields to build, manage, and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence: oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery); optimize labor deployment, throughput, and service execution; ensure adherence to labor, food safety, team member safety, and compliance standards; monitor inventory accuracy, waste reduction, and shelf life adherence; forecast demand and adjust workflows in real time; monitor customer feedback and operational trends to drive service excellence; set and drive operational KPIs with alignment across contributors. Manage Team and Partner Performance: hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders; lead a blended on-site workforce of internal employees and external partners; foster a collaborative, on-brand environment with Wonder and third-party teams; address performance issues with coaching; ensure compliance with labor laws. Drive Business Results & Own the P&L: take full ownership of the location’s P&L; use data to influence labor efficiency, food costs, and operational margin; establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance; partner cross-functionally to identify cost-saving and revenue opportunities; build action plans from local performance insights and customer feedback. Grow the Business: own and drive company talent pipelines with succession planning; deploy trainers for new store openings and onboarding; mentor managers-in-training for potential transfers or leadership roles; model company values and performance standards; anticipate future business needs and align staffing and development for growth; contribute to innovation and best practices for company-wide rollout. Manage Partnerships & Represent the Wonder Brand: serve as the on-site contact for brand partners, vendors, and contracted operators; nurture relationships with local stakeholders; ensure brand operations adhere to Wonder’s standards for a flawless customer experience; represent Wonder in local community and business interactions. Who you are
A business operator with at least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services Proven leadership with progressive growth and advancement Demonstrated success in full P&L ownership, KPI management, and driving operational results A proactive problem solver who thrives in fast-paced, ambiguous environments Comfortable managing hybrid workforces across employees and contracted vendors/partners Cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) This list reflects the qualifications used as vetting criteria for our AEDT (Automated Employment Decision Tool) Role details
Location: Home Location to be determined upon assignment, within 40 miles from East Village, NY Salary Range: $95,000 per year - $109,500 per year Bench position acknowledgment
By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned. Upon successful completion of the Manager in Training (MIT) program, you may be assigned to a temporary or permanent location as determined by the Company and business needs. Your home location assignment will be communicated in alignment with operational requirements and priorities. Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan Employer match for Health Savings Account (HSA) Learning and Development opportunities to advance your career Employee Stock Employee Discount Note: Some benefits vary by state and depend on hours worked. EEO note
We are committed to fair hiring practices and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military status, veteran status, marital status, disability, or other protected characteristics. If you have a disability, please let us know how we can accommodate you during the interview process.
#J-18808-Ljbffr
Join to apply for the
Bench Senior Operations Leader
role at
Wonder Base pay range and role details are provided below. This description reflects the responsibilities, qualifications, and role specifics for the position. Base pay range
$95,000.00/yr - $109,500.00/yr About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry. The Wonder app enables diners to mix and match dishes from Made by Wonder restaurants, order from neighborhood gems, and enjoy made-to-order meals at our brick-and-mortar locations across the East Coast with fast and free delivery. Wonder is backed by top-tier venture capitalists and focuses on technology, culinary excellence, and logistics to make great food more accessible. About the role
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes beyond food service. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L like a true General Manager. Success requires operational dexterity to navigate staffing decisions, vendor relations, and cross-functional initiatives. You’ll manage employees and contract partners, drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or related fields to build, manage, and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence: oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery); optimize labor deployment, throughput, and service execution; ensure adherence to labor, food safety, team member safety, and compliance standards; monitor inventory accuracy, waste reduction, and shelf life adherence; forecast demand and adjust workflows in real time; monitor customer feedback and operational trends to drive service excellence; set and drive operational KPIs with alignment across contributors. Manage Team and Partner Performance: hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders; lead a blended on-site workforce of internal employees and external partners; foster a collaborative, on-brand environment with Wonder and third-party teams; address performance issues with coaching; ensure compliance with labor laws. Drive Business Results & Own the P&L: take full ownership of the location’s P&L; use data to influence labor efficiency, food costs, and operational margin; establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance; partner cross-functionally to identify cost-saving and revenue opportunities; build action plans from local performance insights and customer feedback. Grow the Business: own and drive company talent pipelines with succession planning; deploy trainers for new store openings and onboarding; mentor managers-in-training for potential transfers or leadership roles; model company values and performance standards; anticipate future business needs and align staffing and development for growth; contribute to innovation and best practices for company-wide rollout. Manage Partnerships & Represent the Wonder Brand: serve as the on-site contact for brand partners, vendors, and contracted operators; nurture relationships with local stakeholders; ensure brand operations adhere to Wonder’s standards for a flawless customer experience; represent Wonder in local community and business interactions. Who you are
A business operator with at least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services Proven leadership with progressive growth and advancement Demonstrated success in full P&L ownership, KPI management, and driving operational results A proactive problem solver who thrives in fast-paced, ambiguous environments Comfortable managing hybrid workforces across employees and contracted vendors/partners Cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) This list reflects the qualifications used as vetting criteria for our AEDT (Automated Employment Decision Tool) Role details
Location: Home Location to be determined upon assignment, within 40 miles from East Village, NY Salary Range: $95,000 per year - $109,500 per year Bench position acknowledgment
By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned. Upon successful completion of the Manager in Training (MIT) program, you may be assigned to a temporary or permanent location as determined by the Company and business needs. Your home location assignment will be communicated in alignment with operational requirements and priorities. Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan Employer match for Health Savings Account (HSA) Learning and Development opportunities to advance your career Employee Stock Employee Discount Note: Some benefits vary by state and depend on hours worked. EEO note
We are committed to fair hiring practices and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military status, veteran status, marital status, disability, or other protected characteristics. If you have a disability, please let us know how we can accommodate you during the interview process.
#J-18808-Ljbffr