Peraton
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Operations Manager
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Peraton Fort Huachuca, AZ Overview
Operations Division Support. The GCC Theater Operations Division provides 24/7 operational oversight, support, and maintenance for all GCC-managed services residing on the Army's unclassified and classified portions of the DODIN-A. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit peraton.com to learn how we\'re keeping people around the world safe and secure. Responsibilities
Plans and Exercise (PLEX) Support: Serve as the conduit for NETOPS task orders and bulletins used to disseminate ARCYBER and NETCOM directives down to all Army Service Providers. Current Operations Support: Provide 24/7 operational oversight, support, and maintenance for all GCC managed services residing on the unclassified and classified DODIN-A. Operations Center Support: Establish a management framework that ensures identification, ticketing, tracking, escalation, remediation, and reporting of issues impacting DoDIN-A warfighter operational capabilities from inception through closure IAW Operations Division SOPs. Monitor GCC Managed Terrain, Services and Capabilities: Monitor DoDIN-A services, network, and capabilities 24/7 to identify, ticket, resolve, and report outages or issues impacting warfighter mission capabilities. NETCOP Management: Maintain and evolve the RCC\'s NETCOP to depict current service capabilities for RCC managed DODIN-A terrain and services, and outline current impact to services across DoDIN-A. ASI Management: Coordinate, manage, track, and disclose GCC, NETCOM, 7SC, Enterprise Services, installation, and DISA ASIs affecting DoDIN-A, including system maintenance and capability upgrades. Report any ASI impacting critical systems to Government leadership as outlined in ITIL standards. Service Desk Support: Provide service desk support as a single point of contact between the GCC and internal/external customers. Manage tickets from inception through closure with defined priority levels. Ticket Prioritization: Ensure tickets are processed within established timelines based on priority and ITIL standards. Incident Trending and Problem Management: Conduct real-time and monthly trending; perform root cause analysis to address recurring issues and coordinate with other service providers for holistic resolution. CCIR, NDCI, and PII Reporting: Provide immediate notification of reportable incidents per guidance; store information in the knowledge base per GCC procedures. Qualifications
6 years of experience; may have lead experience Certifications: ITIL Manager's Expert or higher; DCWF Code 431; CompTIA Security+ or CISSP/SSCP as applicable Must have and maintain a Secret Clearance Experience managing a team of technical professionals in an IT service desk-oriented environment Experience in IT infrastructure management, including LANs/WANs, servers, and related software Salary and Benefits
Target Salary Range: $80,000 - $128,000. Salary is determined by the scope of the role, experience, education, and location. Eligible for overtime, shift differential, and discretionary bonus where applicable. EEO
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Note: This description reflects the role as described and may be subject to change.
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Operations Manager
role at
Peraton Fort Huachuca, AZ Overview
Operations Division Support. The GCC Theater Operations Division provides 24/7 operational oversight, support, and maintenance for all GCC-managed services residing on the Army's unclassified and classified portions of the DODIN-A. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit peraton.com to learn how we\'re keeping people around the world safe and secure. Responsibilities
Plans and Exercise (PLEX) Support: Serve as the conduit for NETOPS task orders and bulletins used to disseminate ARCYBER and NETCOM directives down to all Army Service Providers. Current Operations Support: Provide 24/7 operational oversight, support, and maintenance for all GCC managed services residing on the unclassified and classified DODIN-A. Operations Center Support: Establish a management framework that ensures identification, ticketing, tracking, escalation, remediation, and reporting of issues impacting DoDIN-A warfighter operational capabilities from inception through closure IAW Operations Division SOPs. Monitor GCC Managed Terrain, Services and Capabilities: Monitor DoDIN-A services, network, and capabilities 24/7 to identify, ticket, resolve, and report outages or issues impacting warfighter mission capabilities. NETCOP Management: Maintain and evolve the RCC\'s NETCOP to depict current service capabilities for RCC managed DODIN-A terrain and services, and outline current impact to services across DoDIN-A. ASI Management: Coordinate, manage, track, and disclose GCC, NETCOM, 7SC, Enterprise Services, installation, and DISA ASIs affecting DoDIN-A, including system maintenance and capability upgrades. Report any ASI impacting critical systems to Government leadership as outlined in ITIL standards. Service Desk Support: Provide service desk support as a single point of contact between the GCC and internal/external customers. Manage tickets from inception through closure with defined priority levels. Ticket Prioritization: Ensure tickets are processed within established timelines based on priority and ITIL standards. Incident Trending and Problem Management: Conduct real-time and monthly trending; perform root cause analysis to address recurring issues and coordinate with other service providers for holistic resolution. CCIR, NDCI, and PII Reporting: Provide immediate notification of reportable incidents per guidance; store information in the knowledge base per GCC procedures. Qualifications
6 years of experience; may have lead experience Certifications: ITIL Manager's Expert or higher; DCWF Code 431; CompTIA Security+ or CISSP/SSCP as applicable Must have and maintain a Secret Clearance Experience managing a team of technical professionals in an IT service desk-oriented environment Experience in IT infrastructure management, including LANs/WANs, servers, and related software Salary and Benefits
Target Salary Range: $80,000 - $128,000. Salary is determined by the scope of the role, experience, education, and location. Eligible for overtime, shift differential, and discretionary bonus where applicable. EEO
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Note: This description reflects the role as described and may be subject to change.
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