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Senior Operations Lead
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Senior Operations Lead
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Trovo Health is a rapidly growing company focused on enhancing patient experiences through AI-driven solutions. The Operations Lead will be responsible for the strategic design and management of the operations network, ensuring exceptional service delivery and collaboration across teams. Responsibilities: • Drive the operational strategy for scalability and growth. Develop playbooks and standard operating procedures as we expand to new product lines and markets. • Manage workforce structure and operations. Design and implement organizational or process changes, and oversee recruitment pipelines, scheduling platforms, and performance monitoring for the care coordination team. • Optimize operations. Define KPIs, build analytical dashboards, and drive continuous improvements across product lines. • Cross-functional collaboration. Collaborate with product, clinical, and commercial to iterate on workflows, troubleshoot escalations, and embed feedback loops. • Client partnership. Serve as liaison with key client stakeholders, fostering strong relationships while ensuring seamless coordination and execution of service delivery that meets or exceeds contractual and clinical standards. • Design & execute training curricula. Build role-based onboarding, clinical refreshers, and product-platform training for clinicians and care coordinators. Qualifications: Required: • 5+ years in operations roles (ideally in healthtech, healthcare services, and/or management consulting), with demonstrated success designing training programs and operating contingent workforces at scale. • Prior experience in project management, process mapping, and SOP documentation. • Ability to shift context quickly, from digging into an LMS implementation to managing client deliverables. • Strong proficiency in project management platforms (LMS, scheduling tools) and basic analytics tools (Excel, SQL, BI tools). • Proven track record of setting targets, building reports, and improving processes using metrics-driven approaches. • Ability to thrive in ambiguity, move fast, and take end-to-end ownership of complex initiatives. • Excellent written and verbal communication skills, and able to translate complex clinical and technical concepts into clear materials. • Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week. Preferred: • Prior experience leading and scaling large teams of service workers • Exposure to EHR workflows or telehealth platforms • Proven success in early-stage startups or high-growth operations Company: Trovo Health uses an AI-powered platform backed by a multidisciplinary care team to allow health care providers to extend their capabilities seamlessly. Founded in 2024, the company is headquartered in , with a team of 2-10 employees. The company is currently Early Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Operational Specialist” roles.
New York, NY $84,000.00-$137,000.00 5 days ago New York, NY $64,350.00-$66,000.00 1 month ago Senior Associate, Operational Excellence
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New York, NY $142,000.00-$230,000.00 3 days ago Operations Professional - The Landmark, NYC
New York, NY $60,000.00-$70,000.00 3 days ago Site Operations & Workplace Experience Associate
New York, NY $80,000.00-$90,000.00 5 days ago Operations Associate (Full-Time) - Flatiron
New York, United States $60,000.00-$240,000.00 1 week ago Brooklyn, NY $120,000.00-$160,000.00 5 days ago New York, NY $118,000.00-$170,000.00 6 days ago New York, NY $60,000.00-$70,000.00 21 hours ago New York, NY $50,000.00-$60,000.00 5 days ago New York, NY $50,000.00-$65,000.00 1 week ago New York, NY $91,440.00-$152,400.00 3 days ago New York, United States $30.00-$34.00 1 month ago New York City Metropolitan Area 1 week ago New York, NY $60,000.00-$65,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Senior Operations Lead
role at
Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the
Senior Operations Lead
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Trovo Health is a rapidly growing company focused on enhancing patient experiences through AI-driven solutions. The Operations Lead will be responsible for the strategic design and management of the operations network, ensuring exceptional service delivery and collaboration across teams. Responsibilities: • Drive the operational strategy for scalability and growth. Develop playbooks and standard operating procedures as we expand to new product lines and markets. • Manage workforce structure and operations. Design and implement organizational or process changes, and oversee recruitment pipelines, scheduling platforms, and performance monitoring for the care coordination team. • Optimize operations. Define KPIs, build analytical dashboards, and drive continuous improvements across product lines. • Cross-functional collaboration. Collaborate with product, clinical, and commercial to iterate on workflows, troubleshoot escalations, and embed feedback loops. • Client partnership. Serve as liaison with key client stakeholders, fostering strong relationships while ensuring seamless coordination and execution of service delivery that meets or exceeds contractual and clinical standards. • Design & execute training curricula. Build role-based onboarding, clinical refreshers, and product-platform training for clinicians and care coordinators. Qualifications: Required: • 5+ years in operations roles (ideally in healthtech, healthcare services, and/or management consulting), with demonstrated success designing training programs and operating contingent workforces at scale. • Prior experience in project management, process mapping, and SOP documentation. • Ability to shift context quickly, from digging into an LMS implementation to managing client deliverables. • Strong proficiency in project management platforms (LMS, scheduling tools) and basic analytics tools (Excel, SQL, BI tools). • Proven track record of setting targets, building reports, and improving processes using metrics-driven approaches. • Ability to thrive in ambiguity, move fast, and take end-to-end ownership of complex initiatives. • Excellent written and verbal communication skills, and able to translate complex clinical and technical concepts into clear materials. • Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week. Preferred: • Prior experience leading and scaling large teams of service workers • Exposure to EHR workflows or telehealth platforms • Proven success in early-stage startups or high-growth operations Company: Trovo Health uses an AI-powered platform backed by a multidisciplinary care team to allow health care providers to extend their capabilities seamlessly. Founded in 2024, the company is headquartered in , with a team of 2-10 employees. The company is currently Early Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Operational Specialist” roles.
New York, NY $84,000.00-$137,000.00 5 days ago New York, NY $64,350.00-$66,000.00 1 month ago Senior Associate, Operational Excellence
New York, NY $71,200.00-$89,000.00 1 week ago New York, NY $55,000.00-$70,000.00 6 days ago New York, NY $60,000.00-$65,000.00 1 month ago New York, NY $60,000.00-$70,000.00 19 hours ago Chief of Staff, Growth, Performance & Operations (GPO)
New York, NY $142,000.00-$230,000.00 3 days ago Operations Professional - The Landmark, NYC
New York, NY $60,000.00-$70,000.00 3 days ago Site Operations & Workplace Experience Associate
New York, NY $80,000.00-$90,000.00 5 days ago Operations Associate (Full-Time) - Flatiron
New York, United States $60,000.00-$240,000.00 1 week ago Brooklyn, NY $120,000.00-$160,000.00 5 days ago New York, NY $118,000.00-$170,000.00 6 days ago New York, NY $60,000.00-$70,000.00 21 hours ago New York, NY $50,000.00-$60,000.00 5 days ago New York, NY $50,000.00-$65,000.00 1 week ago New York, NY $91,440.00-$152,400.00 3 days ago New York, United States $30.00-$34.00 1 month ago New York City Metropolitan Area 1 week ago New York, NY $60,000.00-$65,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr