EY
Business Consulting - Healthcare - Patient Access - Manager
EY, Houston, Texas, United States, 77246
Overview
Business Consulting - Healthcare - Patient Access - Manager 6 days ago Be among the first 25 applicants At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Today’s healthcare environment in the post-COVID era is undergoing rapid change and transformation. As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology (Artificial intelligence, automation, etc.), adjust to patient-focused operations, and maintain operational discipline to withstand increasing financial pressures. As a manager within our Health consulting practice, you’ll work with clients across the healthcare industry, from hospitals and integrated delivery networks to commercial and governmental insurers. You’ll use your industry knowledge and relationship skillsets to assist our clients in transforming operations to meet the evolving demands of today’s healthcare market. The opportunity
As part of EY’s Health consulting practice, you will work with these clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We currently are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts. Responsibilities
Lead client engagement teams in provider operations projects focused on patient access. Work with a broad spectrum of healthcare clients (not-for-profit and for-profit hospitals, healthcare systems, physician practices, academic medical centers). Assess and redesign clinical and operational processes within patient access and related areas. Areas of focus include operational improvement, benchmarking and financial quantification, cost reduction/revenue enhancement, workflow redesign, and patient access initiatives including template management, template optimization, and scheduling algorithms. Qualifications
A bachelor's degree and approximately 5 years of related work experience; or a master's degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry Required experience with patient access and centralized contact centers Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms; experience with design and implementation in ambulatory settings Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels Ability to read and interpret hospital financial statements and contract terms; use complex financial models; experience with operational process mapping and healthcare cost reduction planning and implementation Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience in selling and delivering projects covering the full life cycle of assessment, design and implementation Ability to generate revenue within existing healthcare clients and develop new prospects at the “C” level of large healthcare companies Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment, knowing when to lead and when to follow Strong analytical and problem-solving skills and excellent oral and written communication Proficiency with Microsoft Excel, Visio, and PowerPoint Willingness to travel as required by clients Preferred qualifications
A degree with emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Look For
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer You
Comprehensive compensation and benefits package with base salary ranges depending on location; Total Rewards includes medical and dental coverage, pension and 401(k), and paid time off options Hybrid work model with in-person client collaboration expected 40-60% of the time Flexible vacation policy and designated holidays, with additional leave options for personal and family needs Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available. EY emphasizes high ethical standards and integrity and provides reasonable accommodations for qualified individuals with disabilities. EY | Building a better working world. EY teams work across assurance, consulting, tax, strategy and transactions in more than 150 countries and territories. EY is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or need an accommodation, please contact EY’s Talent Shared Services. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries: Professional Services Referrals increase your chances of interviewing at EY by 2x
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Business Consulting - Healthcare - Patient Access - Manager 6 days ago Be among the first 25 applicants At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Today’s healthcare environment in the post-COVID era is undergoing rapid change and transformation. As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology (Artificial intelligence, automation, etc.), adjust to patient-focused operations, and maintain operational discipline to withstand increasing financial pressures. As a manager within our Health consulting practice, you’ll work with clients across the healthcare industry, from hospitals and integrated delivery networks to commercial and governmental insurers. You’ll use your industry knowledge and relationship skillsets to assist our clients in transforming operations to meet the evolving demands of today’s healthcare market. The opportunity
As part of EY’s Health consulting practice, you will work with these clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We currently are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts. Responsibilities
Lead client engagement teams in provider operations projects focused on patient access. Work with a broad spectrum of healthcare clients (not-for-profit and for-profit hospitals, healthcare systems, physician practices, academic medical centers). Assess and redesign clinical and operational processes within patient access and related areas. Areas of focus include operational improvement, benchmarking and financial quantification, cost reduction/revenue enhancement, workflow redesign, and patient access initiatives including template management, template optimization, and scheduling algorithms. Qualifications
A bachelor's degree and approximately 5 years of related work experience; or a master's degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry Required experience with patient access and centralized contact centers Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms; experience with design and implementation in ambulatory settings Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels Ability to read and interpret hospital financial statements and contract terms; use complex financial models; experience with operational process mapping and healthcare cost reduction planning and implementation Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience in selling and delivering projects covering the full life cycle of assessment, design and implementation Ability to generate revenue within existing healthcare clients and develop new prospects at the “C” level of large healthcare companies Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment, knowing when to lead and when to follow Strong analytical and problem-solving skills and excellent oral and written communication Proficiency with Microsoft Excel, Visio, and PowerPoint Willingness to travel as required by clients Preferred qualifications
A degree with emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Look For
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer You
Comprehensive compensation and benefits package with base salary ranges depending on location; Total Rewards includes medical and dental coverage, pension and 401(k), and paid time off options Hybrid work model with in-person client collaboration expected 40-60% of the time Flexible vacation policy and designated holidays, with additional leave options for personal and family needs Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available. EY emphasizes high ethical standards and integrity and provides reasonable accommodations for qualified individuals with disabilities. EY | Building a better working world. EY teams work across assurance, consulting, tax, strategy and transactions in more than 150 countries and territories. EY is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or need an accommodation, please contact EY’s Talent Shared Services. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries: Professional Services Referrals increase your chances of interviewing at EY by 2x
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