Renewal by Andersen
Overview
Sales Retention Supervisor/Revisits Coach
Cranford, NJ
Renewal by Andersen – Metro and Midwest is the custom division of Andersen Windows. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. This position plays an integral role within our Inside Sales team and overall success of our business. Our coaches are frontline leaders. Their voice, actions and presence shape the experience of their agents and contribute to the call center’s daily performance. This is a hybrid role that may require you to work onsite at our Cranford, NJ office up to four times per week. All characteristics for this role will include, but are not limited to the following:
Primary Responsibilities
Manage a team of Revisit agents who are re-engaging with customers who inquired with us but didn’t purchase
Monitor live calls and ensure agents are following the appropriate scripts, using strong objection handling, and maintaining professionalism and proper phone etiquette.
Engage and build rapport with revisits agents to create a cycle of accountability and trust
Provide real-time support to help close appointments and build confidence within team
Conduct 1:1 coaching sessions with agents to review performance, discuss areas for growth, and recognize successes
Ensure your agents are aligned with company priorities and shifting objectives
Multi-tasking in a fast-paced environment where attention to detail is paramount
Abide by our Signature Service standard by giving excellent experiences to our customers EVERY time.
Qualifications
High School diploma or equivalent
Proven track record of sales and leadership expertise
Exceptional verbal and written communication skills
Experience and comfortability utilizing scripts, rebuttals, metrics and etiquette in delivering signature service
Willingness to have difficult conversations, overcome objections, and manage conflict
Excellent active listening skills
Proficient computer skills, including comfortability navigating various systems simultaneously
Compensation and Benefits
$23/hr with an uncapped bonus structure — Average annual pay 85k
Full insurance package, including medical, dental, vision, and life for full-time employees
401(K) program for full-time employees
PTO
Student Loan Reimbursement Program
Advancement opportunities – we promote from within!
Schedule
Hybrid role
Must be able to work some mornings and some evenings between the hours of 7:50am-8pm EDT Monday-Friday and 8:50am-8pm on weekends
One weekend shift every week is required
#J-18808-Ljbffr
Renewal by Andersen – Metro and Midwest is the custom division of Andersen Windows. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. This position plays an integral role within our Inside Sales team and overall success of our business. Our coaches are frontline leaders. Their voice, actions and presence shape the experience of their agents and contribute to the call center’s daily performance. This is a hybrid role that may require you to work onsite at our Cranford, NJ office up to four times per week. All characteristics for this role will include, but are not limited to the following:
Primary Responsibilities
Manage a team of Revisit agents who are re-engaging with customers who inquired with us but didn’t purchase
Monitor live calls and ensure agents are following the appropriate scripts, using strong objection handling, and maintaining professionalism and proper phone etiquette.
Engage and build rapport with revisits agents to create a cycle of accountability and trust
Provide real-time support to help close appointments and build confidence within team
Conduct 1:1 coaching sessions with agents to review performance, discuss areas for growth, and recognize successes
Ensure your agents are aligned with company priorities and shifting objectives
Multi-tasking in a fast-paced environment where attention to detail is paramount
Abide by our Signature Service standard by giving excellent experiences to our customers EVERY time.
Qualifications
High School diploma or equivalent
Proven track record of sales and leadership expertise
Exceptional verbal and written communication skills
Experience and comfortability utilizing scripts, rebuttals, metrics and etiquette in delivering signature service
Willingness to have difficult conversations, overcome objections, and manage conflict
Excellent active listening skills
Proficient computer skills, including comfortability navigating various systems simultaneously
Compensation and Benefits
$23/hr with an uncapped bonus structure — Average annual pay 85k
Full insurance package, including medical, dental, vision, and life for full-time employees
401(K) program for full-time employees
PTO
Student Loan Reimbursement Program
Advancement opportunities – we promote from within!
Schedule
Hybrid role
Must be able to work some mornings and some evenings between the hours of 7:50am-8pm EDT Monday-Friday and 8:50am-8pm on weekends
One weekend shift every week is required
#J-18808-Ljbffr