CrowdStrike
Platform Professional Services Senior Consultant (Remote)
CrowdStrike, Granite Heights, Wisconsin, United States
Platform Professional Services Senior Consultant (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re a mission-driven company that values flexibility and autonomy, and we’re looking for talented CrowdStrikers who are passionate about innovation and customer success.
About The Role CrowdStrike is looking for highly motivated, self-driven individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers. In this role you will join the Platform Professional Services Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents. The goal is to position our customers for the highest level of success and eliminate threats.
What You'll Do
Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.
Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.
Support technical discussions pertaining to the Falcon platform, detections and preventions, and general service-related best practices aligned to the Platform Professional Services Operating Model.
Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.
Actively engage customers via virtual meeting, email, or case management system.
Work with leadership to identify and improve service outcomes that align to CrowdStrike’s mission and strategic goals.
What You'll Need
Customer Service: Passion for customer success and satisfaction, with the ability to drive customers to align with best practice recommendations and ensure service objectives are met.
Project Management: Helpful proficiency in project management to support customer success.
Endpoint Technology: Experience operationalizing leading endpoint security technology and planning enterprise deployments.
Information Security: Experience advising customers on identified information security risks.
Proficiency with IT and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc.).
Cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc.).
Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, PowerPoint).
Experience with Windows, Linux, and Mac operating systems.
Excellent communication skills — written and verbal.
Bonus Points
Existing experience operationalizing Falcon.
Education If you have a BA/BS or MA/MS in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity or a related field, that’s great. Industry-related certifications are a plus. If you have none of these, show us what you’re passionate about and why you’d be a great fit for the team.
Benefits Of Working At CrowdStrike
Remote-friendly and flexible work culture
Competitive compensation and equity awards
Comprehensive physical and mental wellness programs
Paid vacation and holidays
Paid parental and adoption leaves
Professional development opportunities for all employees
Employee networks and volunteer opportunities to build connections
Vibrant office culture with world-class amenities
Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We do not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, disability, or any other characteristic protected by law. We base all employment decisions on valid job requirements.
If you need assistance accessing information or submitting an application, or require an accommodation, please contact us at recruiting@crowdstrike.com. For more information about your rights as an applicant, CrowdStrike participates in the E-Verify program and related notices.
Salary range for U.S. candidates: $115,000 - $160,000 per year, plus bonuses, equity, and a comprehensive benefits package that includes health insurance, 401k and paid time off. This posting remains open until the close date indicated by the company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computer and Network Security
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
About The Role CrowdStrike is looking for highly motivated, self-driven individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers. In this role you will join the Platform Professional Services Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents. The goal is to position our customers for the highest level of success and eliminate threats.
What You'll Do
Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.
Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.
Support technical discussions pertaining to the Falcon platform, detections and preventions, and general service-related best practices aligned to the Platform Professional Services Operating Model.
Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.
Actively engage customers via virtual meeting, email, or case management system.
Work with leadership to identify and improve service outcomes that align to CrowdStrike’s mission and strategic goals.
What You'll Need
Customer Service: Passion for customer success and satisfaction, with the ability to drive customers to align with best practice recommendations and ensure service objectives are met.
Project Management: Helpful proficiency in project management to support customer success.
Endpoint Technology: Experience operationalizing leading endpoint security technology and planning enterprise deployments.
Information Security: Experience advising customers on identified information security risks.
Proficiency with IT and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc.).
Cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc.).
Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, PowerPoint).
Experience with Windows, Linux, and Mac operating systems.
Excellent communication skills — written and verbal.
Bonus Points
Existing experience operationalizing Falcon.
Education If you have a BA/BS or MA/MS in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity or a related field, that’s great. Industry-related certifications are a plus. If you have none of these, show us what you’re passionate about and why you’d be a great fit for the team.
Benefits Of Working At CrowdStrike
Remote-friendly and flexible work culture
Competitive compensation and equity awards
Comprehensive physical and mental wellness programs
Paid vacation and holidays
Paid parental and adoption leaves
Professional development opportunities for all employees
Employee networks and volunteer opportunities to build connections
Vibrant office culture with world-class amenities
Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We do not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, disability, or any other characteristic protected by law. We base all employment decisions on valid job requirements.
If you need assistance accessing information or submitting an application, or require an accommodation, please contact us at recruiting@crowdstrike.com. For more information about your rights as an applicant, CrowdStrike participates in the E-Verify program and related notices.
Salary range for U.S. candidates: $115,000 - $160,000 per year, plus bonuses, equity, and a comprehensive benefits package that includes health insurance, 401k and paid time off. This posting remains open until the close date indicated by the company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computer and Network Security
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr