Washington State ESD
Overview
DSHS ESA Public Benefits Specialist 1-3
Economic Services Administration
and the Community Service Division have an exciting entry-level position as a Public Benefits Specialist, with training provided. This on-site role is located at the Auburn Community Service Office (CSO). This full-time career can be a gateway to a rewarding profession in public service. Salary and progression
Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum annual salary of $4,428.00 (Range 43, Step G). This salary will increase as the employee progresses in training. Salary progression in training steps: Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (9 months) Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L Responsibilities
As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. Determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. Process applications received online and process all case actions using the appropriate computer programs. Using internal software, process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients. Qualifications
Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience). OR one year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs. We would like to hire someone who
Thrives in a standardized work setting. Is able to learn and utilize various computer programs. Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone. Can work with complex technical regulations and procedures and analyze complex situations. Refrains from personal bias when determining eligibility. Prioritizes and performs multiple tasks in a busy office with numerous interruptions. Additional information
Please note:
King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. Ready to start a rewarding career?
Apply today! Questions?
Email the recruiter at morgan.daggi@dshs.wa.gov and reference job number 06662. The Department of Social and Health Services’ vision is to ensure people find human services that shape their own lives. This requires a commitment to equity, anti-racism, and social justice, and to affirming representation of diverse communities including Black, Indigenous, and People of Color, people with disabilities, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal history may be conducted. Information from the background check will be considered in determining suitability and competence for the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status or veteran status, disability, or genetic information. Applicants requiring accommodation in the application process may contact the Recruiter at (360) 725-5810. Deaf or hard-of-hearing applicants may call via Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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DSHS ESA Public Benefits Specialist 1-3
Economic Services Administration
and the Community Service Division have an exciting entry-level position as a Public Benefits Specialist, with training provided. This on-site role is located at the Auburn Community Service Office (CSO). This full-time career can be a gateway to a rewarding profession in public service. Salary and progression
Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum annual salary of $4,428.00 (Range 43, Step G). This salary will increase as the employee progresses in training. Salary progression in training steps: Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (9 months) Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L Responsibilities
As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. Determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. Process applications received online and process all case actions using the appropriate computer programs. Using internal software, process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients. Qualifications
Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience). OR one year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs. We would like to hire someone who
Thrives in a standardized work setting. Is able to learn and utilize various computer programs. Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone. Can work with complex technical regulations and procedures and analyze complex situations. Refrains from personal bias when determining eligibility. Prioritizes and performs multiple tasks in a busy office with numerous interruptions. Additional information
Please note:
King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. Ready to start a rewarding career?
Apply today! Questions?
Email the recruiter at morgan.daggi@dshs.wa.gov and reference job number 06662. The Department of Social and Health Services’ vision is to ensure people find human services that shape their own lives. This requires a commitment to equity, anti-racism, and social justice, and to affirming representation of diverse communities including Black, Indigenous, and People of Color, people with disabilities, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal history may be conducted. Information from the background check will be considered in determining suitability and competence for the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status or veteran status, disability, or genetic information. Applicants requiring accommodation in the application process may contact the Recruiter at (360) 725-5810. Deaf or hard-of-hearing applicants may call via Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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