University of Southern California
Hotel Housekeeper, USC Hotel
University of Southern California, Glendale, California, us, 91222
Overview
Hotel Housekeeper, USC Hotel USC Auxiliary Services, one of the largest divisions at The University of Southern California, focuses on serving more than 65,000 students, athletes, faculty, staff, and guests daily. The USC Hotel offers 240 guest rooms and over 15,000 square feet of flexible event space. The hotel is owned and operated by the University of Southern California. We are seeking a Hotel Housekeeper to join the USC Hotel team. The Opportunity: At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment they walk in our doors. As a Housekeeper, you will ensure we welcome visitors in a warm, clean, and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures, and you will provide them with the best USC experience. The Accountabilities
Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self-inspecting program. Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor. Shampoo carpets, strip and wax floors throughout the hotel. Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor. Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner. Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner. Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment. Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels. Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed. Operate washers and dryers according to recommended capacity and other manufacturers\' guidelines. Maintain security of equipment, keys, and supplies issued each day. Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment. Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations. Perform other related duties as assigned or requested including on-site laundry, projects, and additional support roles. The University reserves the right to add or change duties at any time. The Qualifiers
Education: High School Diploma not required Experience: 2 years Some knowledge of housekeeping trade Knowledge of all cleaning standards and methods, materials, and equipment Knowledge of and compliance with the operation of all mechanical cleaning equipment Proven customer service experience Ability to effectively communicate in English Ability to lift up to 30 lbs. Presents oneself professionally, in line with higher education environment Demonstrate a strong commitment to USC\'s Unifying Values The Trojan Family Rewards
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees. We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit the USC benefits page for employees. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? FIGHT ON! The hourly rate for this position is $26.21. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate\'s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.
#J-18808-Ljbffr
Hotel Housekeeper, USC Hotel USC Auxiliary Services, one of the largest divisions at The University of Southern California, focuses on serving more than 65,000 students, athletes, faculty, staff, and guests daily. The USC Hotel offers 240 guest rooms and over 15,000 square feet of flexible event space. The hotel is owned and operated by the University of Southern California. We are seeking a Hotel Housekeeper to join the USC Hotel team. The Opportunity: At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment they walk in our doors. As a Housekeeper, you will ensure we welcome visitors in a warm, clean, and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures, and you will provide them with the best USC experience. The Accountabilities
Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self-inspecting program. Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor. Shampoo carpets, strip and wax floors throughout the hotel. Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor. Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner. Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner. Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment. Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels. Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed. Operate washers and dryers according to recommended capacity and other manufacturers\' guidelines. Maintain security of equipment, keys, and supplies issued each day. Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment. Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations. Perform other related duties as assigned or requested including on-site laundry, projects, and additional support roles. The University reserves the right to add or change duties at any time. The Qualifiers
Education: High School Diploma not required Experience: 2 years Some knowledge of housekeeping trade Knowledge of all cleaning standards and methods, materials, and equipment Knowledge of and compliance with the operation of all mechanical cleaning equipment Proven customer service experience Ability to effectively communicate in English Ability to lift up to 30 lbs. Presents oneself professionally, in line with higher education environment Demonstrate a strong commitment to USC\'s Unifying Values The Trojan Family Rewards
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees. We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit the USC benefits page for employees. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? FIGHT ON! The hourly rate for this position is $26.21. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate\'s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.
#J-18808-Ljbffr