BioSpace
Director, Plasma Derived Therapies (PDT) Patient Access Operations
BioSpace, Lexington, Massachusetts, United States, 02173
Director, Plasma Derived Therapies (PDT) Patient Access Operations
Join Takeda as the Director, Plasma Derived Therapies (PDT) Patient Access Operations out of Lexington, MA. The Director of PDT Patient Services is responsible for managing the execution and optimization of patient support programs across PDT. This includes oversight of internal initiatives and external partnerships such as HUBs, specialty pharmacies, co-pay vendors, and logistics providers. The role focuses on ensuring efficient service delivery and operational performance to improve patient access and experience. The Director also supports planning and decision-making activities that contribute to program success. How You Will Contribute
The Director of PDT (Ig & A-1) Patient Services Operations guides the implementation and management of end-to-end partner relationship processes to maximize business partner performance and provide great service to patients, including Patient Services and other internal stakeholders. The role includes management of HUB partners that support the PDT business, Patient Services Programs, contracted services from Specialty Pharmacies, Co-Pay management, and Customer Services. The role also serves as a Takeda operations SME, working cross-functionally with members within Patient Access, Marketing, Legal, Compliance, Sales leadership, Sales Operations, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders. Participate in strategic decision-making with cross-functional business leads to ensure alignment of priorities. Accountabilities
Lead and manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our PDT patients, with full accountability for program operations, budget management, associated projects, external and internal relationships, contracting, and invoicing. Create and oversee patient service operations including staffing, rules of engagement, SOWs, SOPs, and business rules. Develop and maintain knowledge of patient services areas including HIPAA compliance, patient privacy/permission, and optimal patient interactions. Establish as Takeda’s SME for patient services. Serve as primary contact for all PDT service providers to ensure strong relationships and vendor operations aligned with Takeda’s values. Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in agreements; liaise with project leaders to maintain and improve data quality. Work with cross-functional internal teams to facilitate and optimize patient access to therapy and customer service. Hire and manage a strong team to deliver on goals established by the Department Head. Minimum Requirements/Qualifications
Bachelor’s Degree in Life Sciences or a Business-related discipline required; Master’s degree preferred 15+ years of experience in vendor management, procurement, or a related field in the Pharmaceutical industry Extensive CRM and/or ERP experience, including requirements for external data feeds/integration and reporting Proven track record of building effective working relationships with internal and external stakeholders Skill with developing statements of work and key performance indicators Flexible and adaptable in handling change and competing priorities Ability to manage multiple projects in a dynamic environment Proficiency in data analysis and reporting in Excel Experience in Patient Services, Specialty Pharmacy operations, or Hub management services is a plus Pharmaceutical reimbursement experience preferred Ability to multi-task, plan and organize work streams, and problem solve effectively in a team Strong leadership and communication skills; ability to execute changes and lead others Management experience and ability to execute high-level ideas Ability to handle sensitive information Time management and prioritization Motivated, proactive, and team-oriented Ability to present in front of a group More About Us
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy. Compensation and Benefits
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. Location: Lexington, MA U.S. Base Salary Range: $174,500.00 - $274,230.00 The actual base salary offered will depend on qualifications, experience, skills, education, and location. U.S.-based employees may be eligible for incentives and benefits including medical/dental/vision, 401(k) with company match, disability coverage, life insurance, tuition reimbursement, paid time off, holidays, and well-being benefits. EEO Statement
Takeda is committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, veteran status, or other protected characteristics. Locations
Lexington, MA Worker Type: Employee Worker Sub-Type: Regular Time Type: Full time Job Exempt: Yes
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Join Takeda as the Director, Plasma Derived Therapies (PDT) Patient Access Operations out of Lexington, MA. The Director of PDT Patient Services is responsible for managing the execution and optimization of patient support programs across PDT. This includes oversight of internal initiatives and external partnerships such as HUBs, specialty pharmacies, co-pay vendors, and logistics providers. The role focuses on ensuring efficient service delivery and operational performance to improve patient access and experience. The Director also supports planning and decision-making activities that contribute to program success. How You Will Contribute
The Director of PDT (Ig & A-1) Patient Services Operations guides the implementation and management of end-to-end partner relationship processes to maximize business partner performance and provide great service to patients, including Patient Services and other internal stakeholders. The role includes management of HUB partners that support the PDT business, Patient Services Programs, contracted services from Specialty Pharmacies, Co-Pay management, and Customer Services. The role also serves as a Takeda operations SME, working cross-functionally with members within Patient Access, Marketing, Legal, Compliance, Sales leadership, Sales Operations, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders. Participate in strategic decision-making with cross-functional business leads to ensure alignment of priorities. Accountabilities
Lead and manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our PDT patients, with full accountability for program operations, budget management, associated projects, external and internal relationships, contracting, and invoicing. Create and oversee patient service operations including staffing, rules of engagement, SOWs, SOPs, and business rules. Develop and maintain knowledge of patient services areas including HIPAA compliance, patient privacy/permission, and optimal patient interactions. Establish as Takeda’s SME for patient services. Serve as primary contact for all PDT service providers to ensure strong relationships and vendor operations aligned with Takeda’s values. Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in agreements; liaise with project leaders to maintain and improve data quality. Work with cross-functional internal teams to facilitate and optimize patient access to therapy and customer service. Hire and manage a strong team to deliver on goals established by the Department Head. Minimum Requirements/Qualifications
Bachelor’s Degree in Life Sciences or a Business-related discipline required; Master’s degree preferred 15+ years of experience in vendor management, procurement, or a related field in the Pharmaceutical industry Extensive CRM and/or ERP experience, including requirements for external data feeds/integration and reporting Proven track record of building effective working relationships with internal and external stakeholders Skill with developing statements of work and key performance indicators Flexible and adaptable in handling change and competing priorities Ability to manage multiple projects in a dynamic environment Proficiency in data analysis and reporting in Excel Experience in Patient Services, Specialty Pharmacy operations, or Hub management services is a plus Pharmaceutical reimbursement experience preferred Ability to multi-task, plan and organize work streams, and problem solve effectively in a team Strong leadership and communication skills; ability to execute changes and lead others Management experience and ability to execute high-level ideas Ability to handle sensitive information Time management and prioritization Motivated, proactive, and team-oriented Ability to present in front of a group More About Us
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy. Compensation and Benefits
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. Location: Lexington, MA U.S. Base Salary Range: $174,500.00 - $274,230.00 The actual base salary offered will depend on qualifications, experience, skills, education, and location. U.S.-based employees may be eligible for incentives and benefits including medical/dental/vision, 401(k) with company match, disability coverage, life insurance, tuition reimbursement, paid time off, holidays, and well-being benefits. EEO Statement
Takeda is committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, veteran status, or other protected characteristics. Locations
Lexington, MA Worker Type: Employee Worker Sub-Type: Regular Time Type: Full time Job Exempt: Yes
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