Citigroup Inc
OTC Derivatives Client Solutions Lead Analyst
Citigroup Inc, Getzville, New York, United States, 14068
This is a Hybrid position in Getzville and will require, at Minimum, 3 days a week in office.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi's Operational Client Strategy team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
This role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closely with the
OTC Derivatives
business to understand the current client experience and how to make measurable improvements both for our clients and our internal teams.
What you'll do
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals
Acts as client advisor in the client's interest while driving cross-regional & cross-functional process improvement opportunities
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution
Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies
What we'll need from you
Breadth of knowledge of the business and organization
Well-developed working knowledge of the business and the upstream and downstream influences
Demonstrated ability to provide outstanding client service at a senior level
Exceptional written and oral communication skills
Ability to develop client solutions and manage projects
Ability to identify and implement effective process improvements
Intermediate to Advanced level MS Office Skills
Exceptionally strong interpersonal &
relationship-building
skills
Risk & Controls experience
Entrepreneurial mindset when taking on new processes
Have a self-starter mindset and take ownership
What we can offer you
This is a role
that'll offer you the opportunity to build an in-depth knowledge of Citi's client experience within financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. You will also have the ability to create and develop new ideas while creating a positive experience for Citi.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week) and enjoy a whole host of additional benefits such as:
Generous holiday allowance, increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group:
Customer Service
Job Family:
Institutional Client Management
Time Type:
Full time
Primary Location:
Getzville New York United States
Primary Location Full Time Salary Range:
$82,800.00 - $124,200.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Oct 01, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi's Operational Client Strategy team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
This role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closely with the
OTC Derivatives
business to understand the current client experience and how to make measurable improvements both for our clients and our internal teams.
What you'll do
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals
Acts as client advisor in the client's interest while driving cross-regional & cross-functional process improvement opportunities
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution
Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies
What we'll need from you
Breadth of knowledge of the business and organization
Well-developed working knowledge of the business and the upstream and downstream influences
Demonstrated ability to provide outstanding client service at a senior level
Exceptional written and oral communication skills
Ability to develop client solutions and manage projects
Ability to identify and implement effective process improvements
Intermediate to Advanced level MS Office Skills
Exceptionally strong interpersonal &
relationship-building
skills
Risk & Controls experience
Entrepreneurial mindset when taking on new processes
Have a self-starter mindset and take ownership
What we can offer you
This is a role
that'll offer you the opportunity to build an in-depth knowledge of Citi's client experience within financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. You will also have the ability to create and develop new ideas while creating a positive experience for Citi.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week) and enjoy a whole host of additional benefits such as:
Generous holiday allowance, increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group:
Customer Service
Job Family:
Institutional Client Management
Time Type:
Full time
Primary Location:
Getzville New York United States
Primary Location Full Time Salary Range:
$82,800.00 - $124,200.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Oct 01, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.