Citigroup Inc
Customer Service Intermediate Analyst Hybrid
Citigroup Inc, Getzville, New York, United States, 14068
The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
Provide assistance/mentoring to junior analysts
Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years of relevant cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven analytical and critical thinking skills
Demonstrated ability to build and cultivate partnerships across business regions
Proven project management and leadership skills
Education:
Bachelor's degree/University degree or equivalent experience
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Primary Location:
Getzville New York United States
Primary Location Full Time Salary Range:
$55,341.00 - $73,050.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Oct 10, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Responsibilities:
Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
Provide assistance/mentoring to junior analysts
Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years of relevant cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven analytical and critical thinking skills
Demonstrated ability to build and cultivate partnerships across business regions
Proven project management and leadership skills
Education:
Bachelor's degree/University degree or equivalent experience
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Primary Location:
Getzville New York United States
Primary Location Full Time Salary Range:
$55,341.00 - $73,050.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Oct 10, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.