Service Desk/System Administrator

Base-2 Solutions is seeking a Tier 3 Service Desk / Systems Administrator who will support the OSINT Integration Center under the 10-year DOMEX Technology Platform (DTP) contract. The candidate will bring together Linux (primarily) and Windows systems administration, systems maintenance, systems performance optimization, along with user support services. This role involves working in a team environment while demonstrating strong cross-functional collaboration in areas such as development, production, cybersecurity compliance, and QA in a dynamic and fast-paced environment. Key responsibilities include: Clear devotion to the DevOps and Infrastructure as Code (IaC) mindset. Perform Linux and Windows builds, installs, configuration, administration, and troubleshooting of Linux and Windows servers. Implement and enforce DISA STIG compliance across all systems and networks. Develop server builds for virtual and physical environments. Manage, maintain, configure, and deploy system integration tools such as Kubernetes, Rancher, Helm. Develop scripts to support patching, configuration, and other infrastructure team tasking using languages such as Python, Bash, or PowerShell. Design, develop, and support scalable, redundant infrastructure to include physical and virtualized environments. Utilize configuration management tools like Salt and Ansible for infrastructure automation and orchestration. Set up administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, validate and implement system patches. Apply working knowledge of COTS and FOSS storage solutions. Improve existing infrastructure to incorporate latest technology best practices and cross application integrations. Administer cloud environments, particularly AWS, including provisioning, monitoring, and optimization. Collaborate with cross-functional teams to implement and maintain agile practices and workflows. Provide support to customers in a professional, knowledgeable manner to maintain excellent customer relationships. Manage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion. Coordinate work schedules with ServiceDesk teammates to ensure coverage from 6am–6pm, Monday–Friday. Required skills and qualifications include: Experience in system integrations testing through a full system development life cycle. Experience working in an Agile project management environment. Experience with security requirements derivation. Experience documenting test results for corrective actions, reporting, and audits. Excellent verbal and written communication skills. Ability to work in a team and also as a self-starter who can work independently. Expertise in configuration, administration, and troubleshooting of Linux (RHEL/CentOS, Ubuntu). Experience with patching: yum repositories, APT repositories. Experience with server builds: virtual and physical. Experience with Cloud Service Providers and cloud operations. Bachelor’s Degree and 4–8 years of prior relevant experience, or a Master’s with 2+ years of prior relevant experience. At least 4+ years of relevant professional experience. Active Top Secret security clearance with the ability to obtain and maintain a TS/SCI with Polygraph. Pay and benefits include: Above market fixed salary or hourly pay. Up to $10,000 bonus for each referral. Additional bonuses for exceptional performance, assisting with business development and company growth. 100% paid premiums for health insurance. 100% paid premiums for dental insurance. 100% paid premiums for vision insurance. 100% paid premiums for short-term disability. 100% paid premiums for long-term disability. 100% paid premiums for accidental death & dismemberment. 100% paid premiums for life insurance with a $200,000 max benefit. 8% company contribution to 401k with immediate vesting. Up to 20 days of flexible paid time off (PTO). 11 days of paid floating holidays. Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr