Uber
Overview
The Merchant High Verification team provides full support resolution to merchants who have questions or requests with matters that impact their experience on Uber Eats. The Merchant High Verification specialists will need to have an urgency in addressing concerns, highlighting patterns that might impact the merchant experience. Responsibilities
Resolve merchant inquiries with urgency and quality, addressing concerns that affect the Uber Eats merchant experience. Perform root cause analysis and highlight common ticket types to the Team Lead. Handle both phone and ticket-based cases; participate in outbound phone support where relevant. Provide high-quality customer support and customer satisfaction, solving complex issues that may not have a well-documented procedure. Use multiple tools to deliver customer solutions and operate in multiple modalities (phone, messaging). Assist with escalations and work to resolve issues in a timely manner. Qualifications
Experience in customer service (retail, hospitality, or contact center) Customer empathy and understanding of user experience; ability to resolve requests creatively Desire to learn and grow; receptive to feedback Flexibility and adaptability; customer-centric mindset Ability to use different tools for customer solutions Comfortable operating in multiple modalities (phone, messaging) Ability to perform root cause analysis and present findings Employment details
Chicago, IL-based role. Base hourly rate USD $23.50 per hour. Eligible for bonus program and benefits as described by Uber’s benefits.
#J-18808-Ljbffr
The Merchant High Verification team provides full support resolution to merchants who have questions or requests with matters that impact their experience on Uber Eats. The Merchant High Verification specialists will need to have an urgency in addressing concerns, highlighting patterns that might impact the merchant experience. Responsibilities
Resolve merchant inquiries with urgency and quality, addressing concerns that affect the Uber Eats merchant experience. Perform root cause analysis and highlight common ticket types to the Team Lead. Handle both phone and ticket-based cases; participate in outbound phone support where relevant. Provide high-quality customer support and customer satisfaction, solving complex issues that may not have a well-documented procedure. Use multiple tools to deliver customer solutions and operate in multiple modalities (phone, messaging). Assist with escalations and work to resolve issues in a timely manner. Qualifications
Experience in customer service (retail, hospitality, or contact center) Customer empathy and understanding of user experience; ability to resolve requests creatively Desire to learn and grow; receptive to feedback Flexibility and adaptability; customer-centric mindset Ability to use different tools for customer solutions Comfortable operating in multiple modalities (phone, messaging) Ability to perform root cause analysis and present findings Employment details
Chicago, IL-based role. Base hourly rate USD $23.50 per hour. Eligible for bonus program and benefits as described by Uber’s benefits.
#J-18808-Ljbffr