Quantum Electronic Payments LLC
Merchant Support Specialist I
Quantum Electronic Payments LLC, Anaheim, California, United States, 92808
Overview
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Quantum ePay ! We're a fast-growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and we're looking for motivated team members with great customer service skills who are eager to learn and grow.
Merchant Support Specialist I , you'll be on the front lines supporting our merchants, answering questions, and resolving issues. You don't need to have payments experience yet, we'll provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Research and resolve issues related to merchant processing history, transactions, and account activity
Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
Perform additional duties and special projects as assigned
Qualifications
1+ year of customer service experience (call center, retail, banking, or similar)
Excellent verbal, written, interpersonal, and relationship-building skills
Ability to troubleshoot and problem solve with patience and professionalism
Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment
PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
Bilingual skills (Spanish, Vietnamese, Mandarin, Japanese preferred)
Salary This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
Base hourly range: $17.00 - $21.00/hr
Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $49,557 - 59,541
Why Work Here?
Awarded Top Workplace of Orange County by the OC Register!
New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
Work hard, play hard culture!
Monthly Beer Socials and BBQs!
Proven "promote from within" mentality!
Benefit offerings:
Medical, dental, vision, acupuncture and chiropractic
401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
Profit Sharing; paid on a quarterly basis
#J-18808-Ljbffr
Quantum ePay ! We're a fast-growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and we're looking for motivated team members with great customer service skills who are eager to learn and grow.
Merchant Support Specialist I , you'll be on the front lines supporting our merchants, answering questions, and resolving issues. You don't need to have payments experience yet, we'll provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Research and resolve issues related to merchant processing history, transactions, and account activity
Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
Perform additional duties and special projects as assigned
Qualifications
1+ year of customer service experience (call center, retail, banking, or similar)
Excellent verbal, written, interpersonal, and relationship-building skills
Ability to troubleshoot and problem solve with patience and professionalism
Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment
PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
Bilingual skills (Spanish, Vietnamese, Mandarin, Japanese preferred)
Salary This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
Base hourly range: $17.00 - $21.00/hr
Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $49,557 - 59,541
Why Work Here?
Awarded Top Workplace of Orange County by the OC Register!
New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
Work hard, play hard culture!
Monthly Beer Socials and BBQs!
Proven "promote from within" mentality!
Benefit offerings:
Medical, dental, vision, acupuncture and chiropractic
401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
Profit Sharing; paid on a quarterly basis
#J-18808-Ljbffr