NYU Grossman School of Medicine
Secretary I-Intake/Scheduler - Brooklyn
NYU Grossman School of Medicine, New York, New York, us, 10261
Overview
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, visit med.nyu.edu and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. Position Summary
We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler - Brooklyn. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Responsibilities
Greets patients professionally both in person and on the phone Answers patient questions and/or properly refers questions and issues to the appropriate contact Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates Promotes a positive patient experience throughout all patient interactions in person or by phone or other media Ensures availability of treatment information by retrieving and updating patient records Verifies insurance information and obtains information needed to schedule and bill for services Maintains office inventory and equipment by anticipating supply needs and expediting supply orders Performs other duties as needed Administrative Responsibilities
Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection Monitors Department Appointment Report (DAR) for checkmate kick-outs, appointment notes, insurance flags, and/or patients who need further assistance Gathers all patient demographic related data and materials from patients and/or their representatives; obtains insurance information, verifies eligibility electronically, and collects insurance referral if applicable Advises and/or collects patient and financial related documents and policies for visits (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including obtaining signatures where appropriate Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo Promotes the use of Checkmate kiosks; greets and assists patients in using the kiosks when needed Scans documents into Epic with correct document types and locations; reports errors arising from kiosks, Patient Secure devices, or equipment to management Monitors waiting areas to identify and communicate wait times Performs check-out functions including after-visit summary, scheduling follow-ups, procedures and referrals, and collecting time-of-service payments; promotes MyChart sign-up Answers phone calls and requests professionally; schedules routine appointments and follow-ups; updates patient demographic information as needed Answers questions to ensure understanding and satisfaction; refers to senior staff or billing when necessary Handles patient communications respectfully and professionally Releases medical records per HIPAA and ROI guidelines; documents disclosures in EPIC and fulfills requests within 10 days; maintains patient privacy per HIPAA Additional Administrative Areas
Refers inquiries regarding pre-authorizations/certifications to the appropriate area Monitors and completes front-end work queues for missing information in a timely manner Monitors administrative in-basket messages per practice guidelines Stays current on best practices, policies and protocols (including workflow updates, trainings, and related tasks) Maintains cleanliness of personal and patient spaces; restocks supplies as needed Demonstrates knowledge of service standards and applies them to duties Provides forms and letters for patient and/or provider needs Maintains cooperative relationships with physicians, nurses and staff; works with access center representatives as applicable Prioritizes assignments to meet deadlines and workload changes Demonstrates professional communication with physicians, nurses, and staff in person, by phone, in writing, and electronically Performs other related duties as needed Patient Experience and Access
Serves as a brand ambassador by upholding the NYU Langone Health Mission, vision and values and promoting excellence in the patient experience Promotes consistency in patient and colleague encounters by following the CARES principles (Connect, Align, Respond, Ensure, Sign-Off) Greets patients warmly and clearly communicates each step of the care/interaction Works with colleagues and site management to ensure a positive experience and timely resolution for patient interactions and inquiries Anticipates patient needs and participates in service recovery, escalating to leadership as appropriate Shares ideas to improve patient experience and access with leadership Collaborates with the Patient Access Center and Central Billing Office teams Supports staff training on Access Agreement principles Minimum Qualifications
High School Diploma required. Excellent organizational, interpersonal, verbal and written communication skills and strong customer service orientation are required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and work in a team-oriented environment to support positive patient care experiences. Preferred Qualifications
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Additional Notes
Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides benefits and wellness programs beyond standard offerings; includes resources for career development, family support and retirement planning. Equal opportunity employer; all qualified individuals are encouraged to apply. Applications must be completed online. View Know Your Rights: Workplace discrimination is illegal. Salary notice: The salary range for the role is $54,165.00 annually. Actual salaries depend on factors including experience, specialty, education, and hospital need. This range does not include bonuses or other compensation. To view the Pay Transparency Notice, please view the provided link.
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NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, visit med.nyu.edu and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. Position Summary
We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler - Brooklyn. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Responsibilities
Greets patients professionally both in person and on the phone Answers patient questions and/or properly refers questions and issues to the appropriate contact Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates Promotes a positive patient experience throughout all patient interactions in person or by phone or other media Ensures availability of treatment information by retrieving and updating patient records Verifies insurance information and obtains information needed to schedule and bill for services Maintains office inventory and equipment by anticipating supply needs and expediting supply orders Performs other duties as needed Administrative Responsibilities
Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection Monitors Department Appointment Report (DAR) for checkmate kick-outs, appointment notes, insurance flags, and/or patients who need further assistance Gathers all patient demographic related data and materials from patients and/or their representatives; obtains insurance information, verifies eligibility electronically, and collects insurance referral if applicable Advises and/or collects patient and financial related documents and policies for visits (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including obtaining signatures where appropriate Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo Promotes the use of Checkmate kiosks; greets and assists patients in using the kiosks when needed Scans documents into Epic with correct document types and locations; reports errors arising from kiosks, Patient Secure devices, or equipment to management Monitors waiting areas to identify and communicate wait times Performs check-out functions including after-visit summary, scheduling follow-ups, procedures and referrals, and collecting time-of-service payments; promotes MyChart sign-up Answers phone calls and requests professionally; schedules routine appointments and follow-ups; updates patient demographic information as needed Answers questions to ensure understanding and satisfaction; refers to senior staff or billing when necessary Handles patient communications respectfully and professionally Releases medical records per HIPAA and ROI guidelines; documents disclosures in EPIC and fulfills requests within 10 days; maintains patient privacy per HIPAA Additional Administrative Areas
Refers inquiries regarding pre-authorizations/certifications to the appropriate area Monitors and completes front-end work queues for missing information in a timely manner Monitors administrative in-basket messages per practice guidelines Stays current on best practices, policies and protocols (including workflow updates, trainings, and related tasks) Maintains cleanliness of personal and patient spaces; restocks supplies as needed Demonstrates knowledge of service standards and applies them to duties Provides forms and letters for patient and/or provider needs Maintains cooperative relationships with physicians, nurses and staff; works with access center representatives as applicable Prioritizes assignments to meet deadlines and workload changes Demonstrates professional communication with physicians, nurses, and staff in person, by phone, in writing, and electronically Performs other related duties as needed Patient Experience and Access
Serves as a brand ambassador by upholding the NYU Langone Health Mission, vision and values and promoting excellence in the patient experience Promotes consistency in patient and colleague encounters by following the CARES principles (Connect, Align, Respond, Ensure, Sign-Off) Greets patients warmly and clearly communicates each step of the care/interaction Works with colleagues and site management to ensure a positive experience and timely resolution for patient interactions and inquiries Anticipates patient needs and participates in service recovery, escalating to leadership as appropriate Shares ideas to improve patient experience and access with leadership Collaborates with the Patient Access Center and Central Billing Office teams Supports staff training on Access Agreement principles Minimum Qualifications
High School Diploma required. Excellent organizational, interpersonal, verbal and written communication skills and strong customer service orientation are required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and work in a team-oriented environment to support positive patient care experiences. Preferred Qualifications
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Additional Notes
Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides benefits and wellness programs beyond standard offerings; includes resources for career development, family support and retirement planning. Equal opportunity employer; all qualified individuals are encouraged to apply. Applications must be completed online. View Know Your Rights: Workplace discrimination is illegal. Salary notice: The salary range for the role is $54,165.00 annually. Actual salaries depend on factors including experience, specialty, education, and hospital need. This range does not include bonuses or other compensation. To view the Pay Transparency Notice, please view the provided link.
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