KingsLane Group
Corporate Director of Operations
KingsLane Group, Raleigh, North Carolina, United States, 27601
Overview
We are seeking a
Corporate Director of Operations
to support both property-level management and the corporate leadership team. This position is ideal for a highly motivated individual who enjoys working in a dynamic environment, traveling frequently, and contributing to the success of multiple hotel locations. Duties
Champion KLG values, culture, and entrepreneurial spirit across portfolio of hotels—ensuring every hotel lives up to their brand scorecards. Serve as the primary liaison with ownership, building and sustaining strong, trusted partnerships that foster collaboration and drive results. Collaborate with General Managers to develop and execute business plans, annual budgets, and strategic initiatives that maximize profitability and guest satisfaction. Partner with the VP of Operations, and companies corporate leaders across Sales, Marketing, Revenue, HR, and F&B to align property-level operations with company-wide strategies. Monitor operational standards across all disciplines—front office, housekeeping, F&B, engineering, and guest services—to ensure consistency, quality, and innovation at every level. Analyze hotel financials and marketplace trends to identify opportunities for growth in occupancy, ADR, and GOP while maintaining cost efficiency and labor productivity. Provide coaching, mentorship, and performance feedback to General Managers and hotel leaders, with an emphasis on development, succession planning, and recognition. Drive service excellence by monitoring guest satisfaction metrics and online reviews; implement corrective actions when needed to enhance the guest experience. Oversee the execution of all company SOPs, finance programs, and training initiatives to ensure compliance, operational consistency, and team member engagement. Travel regularly to conduct site visits, meet with teams, and provide hands-on leadership that energizes performance and builds connection. Qualifications
Bachelor’s degree required. Proven experience leading a multi-property hotel region—at least 15 years experience in hospitality industry, with at least 10 years in a senior-level hospitality operations multi-unit role, including lifestyle/boutique hotels. Exceptional experience with ownership relations—you know how to build trust and deliver results while managing high expectations. Strong grasp of hotel operations, including Sales & Marketing, Revenue Management, F&B, Engineering, and Finance. Deep understanding of hospitality tech, distribution channels, and performance analytics. Executive-level communication skills with a track record of cross-functional leadership at both the property and corporate levels.
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We are seeking a
Corporate Director of Operations
to support both property-level management and the corporate leadership team. This position is ideal for a highly motivated individual who enjoys working in a dynamic environment, traveling frequently, and contributing to the success of multiple hotel locations. Duties
Champion KLG values, culture, and entrepreneurial spirit across portfolio of hotels—ensuring every hotel lives up to their brand scorecards. Serve as the primary liaison with ownership, building and sustaining strong, trusted partnerships that foster collaboration and drive results. Collaborate with General Managers to develop and execute business plans, annual budgets, and strategic initiatives that maximize profitability and guest satisfaction. Partner with the VP of Operations, and companies corporate leaders across Sales, Marketing, Revenue, HR, and F&B to align property-level operations with company-wide strategies. Monitor operational standards across all disciplines—front office, housekeeping, F&B, engineering, and guest services—to ensure consistency, quality, and innovation at every level. Analyze hotel financials and marketplace trends to identify opportunities for growth in occupancy, ADR, and GOP while maintaining cost efficiency and labor productivity. Provide coaching, mentorship, and performance feedback to General Managers and hotel leaders, with an emphasis on development, succession planning, and recognition. Drive service excellence by monitoring guest satisfaction metrics and online reviews; implement corrective actions when needed to enhance the guest experience. Oversee the execution of all company SOPs, finance programs, and training initiatives to ensure compliance, operational consistency, and team member engagement. Travel regularly to conduct site visits, meet with teams, and provide hands-on leadership that energizes performance and builds connection. Qualifications
Bachelor’s degree required. Proven experience leading a multi-property hotel region—at least 15 years experience in hospitality industry, with at least 10 years in a senior-level hospitality operations multi-unit role, including lifestyle/boutique hotels. Exceptional experience with ownership relations—you know how to build trust and deliver results while managing high expectations. Strong grasp of hotel operations, including Sales & Marketing, Revenue Management, F&B, Engineering, and Finance. Deep understanding of hospitality tech, distribution channels, and performance analytics. Executive-level communication skills with a track record of cross-functional leadership at both the property and corporate levels.
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