Performance Hospitality
Direct message the job poster from Performance Hospitality
Overview
Performance Hospitality is seeking a dynamic
Director of Operations for Banana Bay Resort & Maria in Marathon, FL
to serve as the business leader on property, accountable for driving excellence across all areas of the resort. In this role, you will oversee Rooms, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and Finance to deliver a seamless, high-quality guest experience while fostering a strong team culture that inspires growth and engagement. You will act as the steward of revenue, profitability, and asset care, ensuring that every department aligns with brand standards and ownership objectives. This is a unique opportunity for an accomplished hospitality professional to make a measurable impact by leading with vision, integrity, and results.
Responsibilities
Guest Experience & Brand Quality
Champion a welcoming, service-forward culture; be visible on the floor during peak periods.
Achieve/exceed guest satisfaction, online reputation, and brand QA targets; ensure swift service recovery.
Maintain safety, cleanliness, and ambiance across guestrooms, public areas, amenities, and grounds.
Own the full P&L: deliver revenue, GOP, NOI, and flow-through to plan.
Lead annual budgeting, monthly forecasts, and weekly labor/cost controls; manage CapEx and FF&E reserves.
Review daily/weekly performance (RevPAR, ADR, occupancy, outlet revenue, labor productivity); implement corrective actions.
Partner with Revenue Management on pricing, inventory, and distribution strategies; manage overbooking/walk plans.
Direct Sales & Marketing activity: local market outreach, partnerships, event strategy, and digital reputation/SEO management (e.g., Google/OTA/Revinate).
Maximize ancillary revenue (F&B, retail, activities) and upsell/cross-sell opportunities.
Operations Excellence
Ensure effective SOPs/SOGs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards.
Run daily stand-ups and weekly ops reviews; track KPIs with clear follow-through.
Oversee preventive maintenance and life-safety programs to minimize Out-of-Order rooms and guest-impacting incidents.
People & Culture
Recruit, train, schedule, and develop a high-performing leadership team; drive engagement, recognition, and retention.
Maintain a safe workplace and active safety committee; conduct regular trainings and drills.
Ensure compliance with federal/state/local laws and permits (health, fire, pool, alcohol, wage & hour).
Manage contracts, insurance claims, incident investigations, and vendor SLAs.
Represent Banana Bay with community partners, tourism boards, and local stakeholders.
Ownership & Reporting
Provide timely, insight-driven reports and presentations to ownership/asset management.
Execute strategic initiatives and special projects; communicate risks and opportunities proactively.
Qualifications
5–7+ years of progressive hotel leadership (lifestyle, boutique, or resort experience preferred).
Strong financial acumen with proven P&L ownership, budgeting/forecasting, and labor/cost control.
Track record lifting guest satisfaction, online reputation, RevPAR Index, and GOP.
Working knowledge of hotel systems: PMS (e.g., Opera/Cloud PMS), POS, RMS/CRS, CRM/guest feedback (e.g., Revinate/Medallia), CMMS (e.g., HotSOS/Quore), and timekeeping/payroll (e.g., UKG/Kronos).
Excellent communication, coaching, and conflict-resolution skills; calm, decisive presence in a fast-paced environment.
Bachelor’s degree in Hospitality/Business
preferred ; ServSafe/TIPS and
CPO
a plus (or willing to obtain).
Benefits We Offer
Competitive Salary : A comprehensive and competitive compensation package.
Performance Bonuses : Based on company and individual performance.
Health Benefits : Full medical, dental, and vision coverage.
Retirement Savings : 401(k) plan with company match to help secure your financial future.
PTO : Generous vacation, sick leave, and paid holidays to promote work-life balance.
Professional Development : Opportunities for career advancement, mentorship, and ongoing learning.
Employee Discounts : Discounts on hotel stays and services across PHM properties.
Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle.
Flexible Work Environment : Options for flexible scheduling and work arrangements to promote work-life balance.
Equal Opportunity Employer PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.
Seniority level Director
Employment type Full-time
Job function Customer Service and General Business Industries: Hospitality
#J-18808-Ljbffr
Performance Hospitality is seeking a dynamic
Director of Operations for Banana Bay Resort & Maria in Marathon, FL
to serve as the business leader on property, accountable for driving excellence across all areas of the resort. In this role, you will oversee Rooms, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and Finance to deliver a seamless, high-quality guest experience while fostering a strong team culture that inspires growth and engagement. You will act as the steward of revenue, profitability, and asset care, ensuring that every department aligns with brand standards and ownership objectives. This is a unique opportunity for an accomplished hospitality professional to make a measurable impact by leading with vision, integrity, and results.
Responsibilities
Guest Experience & Brand Quality
Champion a welcoming, service-forward culture; be visible on the floor during peak periods.
Achieve/exceed guest satisfaction, online reputation, and brand QA targets; ensure swift service recovery.
Maintain safety, cleanliness, and ambiance across guestrooms, public areas, amenities, and grounds.
Own the full P&L: deliver revenue, GOP, NOI, and flow-through to plan.
Lead annual budgeting, monthly forecasts, and weekly labor/cost controls; manage CapEx and FF&E reserves.
Review daily/weekly performance (RevPAR, ADR, occupancy, outlet revenue, labor productivity); implement corrective actions.
Partner with Revenue Management on pricing, inventory, and distribution strategies; manage overbooking/walk plans.
Direct Sales & Marketing activity: local market outreach, partnerships, event strategy, and digital reputation/SEO management (e.g., Google/OTA/Revinate).
Maximize ancillary revenue (F&B, retail, activities) and upsell/cross-sell opportunities.
Operations Excellence
Ensure effective SOPs/SOGs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards.
Run daily stand-ups and weekly ops reviews; track KPIs with clear follow-through.
Oversee preventive maintenance and life-safety programs to minimize Out-of-Order rooms and guest-impacting incidents.
People & Culture
Recruit, train, schedule, and develop a high-performing leadership team; drive engagement, recognition, and retention.
Maintain a safe workplace and active safety committee; conduct regular trainings and drills.
Ensure compliance with federal/state/local laws and permits (health, fire, pool, alcohol, wage & hour).
Manage contracts, insurance claims, incident investigations, and vendor SLAs.
Represent Banana Bay with community partners, tourism boards, and local stakeholders.
Ownership & Reporting
Provide timely, insight-driven reports and presentations to ownership/asset management.
Execute strategic initiatives and special projects; communicate risks and opportunities proactively.
Qualifications
5–7+ years of progressive hotel leadership (lifestyle, boutique, or resort experience preferred).
Strong financial acumen with proven P&L ownership, budgeting/forecasting, and labor/cost control.
Track record lifting guest satisfaction, online reputation, RevPAR Index, and GOP.
Working knowledge of hotel systems: PMS (e.g., Opera/Cloud PMS), POS, RMS/CRS, CRM/guest feedback (e.g., Revinate/Medallia), CMMS (e.g., HotSOS/Quore), and timekeeping/payroll (e.g., UKG/Kronos).
Excellent communication, coaching, and conflict-resolution skills; calm, decisive presence in a fast-paced environment.
Bachelor’s degree in Hospitality/Business
preferred ; ServSafe/TIPS and
CPO
a plus (or willing to obtain).
Benefits We Offer
Competitive Salary : A comprehensive and competitive compensation package.
Performance Bonuses : Based on company and individual performance.
Health Benefits : Full medical, dental, and vision coverage.
Retirement Savings : 401(k) plan with company match to help secure your financial future.
PTO : Generous vacation, sick leave, and paid holidays to promote work-life balance.
Professional Development : Opportunities for career advancement, mentorship, and ongoing learning.
Employee Discounts : Discounts on hotel stays and services across PHM properties.
Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle.
Flexible Work Environment : Options for flexible scheduling and work arrangements to promote work-life balance.
Equal Opportunity Employer PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.
Seniority level Director
Employment type Full-time
Job function Customer Service and General Business Industries: Hospitality
#J-18808-Ljbffr